The UPS Store

Terrible service. They lost my package twice.

I live in Monterey Park, but I didn’t use the ups store near my house on Garvey because their horrible customer services. So I decided to go to this store which is 15 mins away from my house. As soon as I came in, they were welcoming me and pack for me, next they ask for if I need a receipt. Totally different from the other store near my house where they charge for my receipt with attitude. This will be my ups store from now on … all the people in there are really nice. Whoever live in Monterey park please come here.

Stupid to pay for print on computer time! 2 dollars for less then a minute. They should only charge for 10 cents for the print. Makes no sense

I was greeted as soon I entered! The employee behind the counter helped me tape my box to return my modem from AT&T and used the label I brought in to package it. He was very knowledgeable and said that if I hadn’t brought in the label as long as I had my account he could have re-​printed one. Then he gave me my receipt and told me to save it for three months to ensure its processed and my account is credited for the return!
Thank you!

Got charged 2.54 $ for one print from the counter. And told that I got chraged 10 min of computer time

Parking was awful, especially during lunch hour.
I was greeted right when I entered, and I was assisted promptly.
I dropped off a package and was in and out in minutes.

They’re alright. Parking is located in the back of the store but you can find parking out front too. I took two stars off because the lady who helped me out was more interested in eavesdropping on a different customers interaction than with helping me out. I stood in front of her staring at her for a bit before she finished my transaction. My package was on the scale and she just needed to print me out a receipt, for some reason though she didn’t push any buttons until I’d been there for about a minute.

Just left and very satisfied with the service! Very helpful and informative! I was helped when I entered the store. Great service

Staff answer phone very nice, and professional. They have two Guys working today, the store is busy, but they handled very well.
Good experience here today!

Stopped in at 5:45 for notary services. After being asked if it was a «quick» notary which it was — 1 page we waited for the notary employee who was helping another customer. After he was done the other employee there told him that we were waiting for his notary service at which time he told us he would not be notarizing any more documents that day. Seriously?! I unfortunately did not catch his name as he didn’t have the courtesy to say no to our faces. If he’s reading this he was an older bald asian man– your customer service leaves much to be desired. And as a side note to the store if your notary hours vary from your store hours then post those hours so your customers are aware.

The two men who helped me fax some papers were friendly and funny. I’ve been to this location 3x it’s always a good place with friendly employees.

I’ve been here a few times since i live bearby but the last time was such a painful experience i dont wanna come back. I asked an employee to make two double sided color print outs of a document i had on a USB drive. This should take a minute or two but it took over ten minutes AND the copies had weird red lines across them. Each document cost over a dollar to print out. Argh.

I called the store to see if they have a laptop shipping box, they told me they did. I arrived maybe 10−15mins later and the worker had a hard time looking for the box. He came back with a used box and asked if I wanted the box. I asked if there was an insert for the box, he said no, I replied and said then this is just a box. Why would I want it? This is why I called ahead to make sure you had it so I’m not driving around town. He said the one in San Marino has it. The point is I don’t want to drive to San Marino! And if you told me you didn’t have it wouldn’t even have wasted my time and gas to drive to your store. Not coming back to ship items. Only to drop off returns.

Stopped by the UPS Store in Alhambra to ship a package back home that I did not want to pack on the plane. Pricing was ridiculously expensive. Asked why it was so high. Rather then just give an honest answer, the manager was rude and condescending. Made it very easy to move on and shop elsewhere. Not customer service oriented.

Nice guy who answered the phone and answered my question. Gave me great information pertaining to my question. Thanks !

I had to use this UPS store twice in one day for packaging and shipping. Both times I was greeted in a friendly manner, and both employees help me out greatly. They both researched different prices and options (box sizes, packing materials) and helped me decide on the best choice. They were not pushy at all and I appreciated that.
Two things stuck out that made this location exception in my opinion:
1. Daniel gave me a printout that I could look at to compare the options & prices. Then, as I was paying, he noticed I was a AAA plus member and he gave me a discount for that! I had no idea it was even an option. I SO appreciated that. I don’t know if the regular AAA gives you a discount so do your research w/​AAA first.
2. Denia was incredibly sweet & SO helpful. She made a special box for me to fit my odd shaped items. She saved me a lot of money there & the Co. still made money off the materials and packaging fee.
Overall WIN WIN and I will definitely use them for any future services! Thank you again. :)

I dropped a USPS priority box off here on a Saturday since the post office was closed, and was told it would be sent out right away. I just found out it was sent out the following Tuesday. Please do not make claims that you are unable to meet up to.

This UPS store has the best staff. Kudos to Daniel who is always helpful, efficient, and professional! The girls are great too. We always come here for service, etc and it’s always clean and organized. They have a huge load dolly that you can borrow to load or unload, this has been so helpful in making just one trip to and from the car. You can ususally get lucky with parking in front or on the side, otherwise they do have parking in the back too.

Giving this UPS Store some much need luv.
Customer Service:
The employee who helped me today was awesome, to say the least. He was professional, personable, and efficient! I had a complicated request (printing different files with different labels and at various amounts) and he was still patient! A few of the prints were a bit off (since I saved it as a .docx and was using a mac) and he reprinted it for free!
Parking:
There’s street parking right in front of the store. I went today at noon and it was fine. Super easy! However, I can imagine it to be a bit more difficult on the weekends.

the WORST experience ever.
I brought my package in to drop off, and asked to purchase a box. The person I dealt with was Greg. He rang me up and said that the total was close to $ 20. FOR A BOX?! He said, «yup.» I had to get the package shipped (which already had a shipping label, so, yes, $ 20 for a box).
I got home and finally looked at the receipt. He charged me $ 9 for the box, and the rest was a bunch of unnecessary packaging. Greg took advantage that I was in a hurry and that I needed to ship this package today.
Horrible experience. Never going back.