Serenity Skin Care

I go to this place to get individual eyelash extensions. When you walk in, the place is nice and clean and the owner Carol is very friendly. If this is your first time and you want great eyelashes. ask for SHIRLEY. I get so many compliments on my lashes and I love the look even in the morning with no eyeliner on. just looks beautiful. The only downfall is the language barrier. That’s why I recommend Shirley.

i’ve been to this place twice so far for eyelash extensions. To keep this review short and snappy, i was very pleased with the price and look of the first experience. eyelashes lasted 3 weeks, and were still holding on strong. The lady had told me that fills were $ 20 and the first set up is $ 75, so i was obviously going to go back. i went in yesterday for a fill, and the lady quoted me $ 95. I was shocked at the fact that the fills cost more than the original set up. other than that, she really does do a good job, but hopefully the 2^nd set lasts as long as the first.

I’ve been going to this place since 2007. Back then I always had pimples, every month! Carol told me i will need an acne facial and will have to come back in 2 weeks. I put my complete trust in her and came back. After my second visit, I would come back every month for my maintenance facial. Since then, my face has always been clear. My pimples were gone! Thanks Carol!
Right now I try to come back once a month to keep my face smooth & clear. Even my co workers noticed the improvement back then when I had pimples and now that my face is still improving. I recently tried the glycolic facial, which is a peel. I love it!!! Don’t hesitate to try it. This place is really good and the price is much better compared to other places.
I always come back to see Michelle for my facial. She gives the best facial and massage. I’ve slept a few times during my facial. She does an excellent job with eyelash extensions too! Jennifer did my facial a few times and she was great!
I always buy a package so my facials are always affordable. Share this place to your friends. I have no regrets. I’ll always come back here no matter where I move.

i was lured into buying a membership on the first visit. i have to say i was impressed with their eyelash extension results on my first visit, so i bought the membership. that’s probably all the good things i have to say about this place.
fyi: the membership will allow you to do eyelash extn or facial.
my second visit was also eyelash extension. this was my last eyelash extension ever. i got an eye infection from it. it cost me $ 200.00 to buy this eye drop to fix my eyes, prescribed by the optometrist. i called Carol and voiced my concerns and she offered to take them off. i ended up not getting them removed bc i had a sick feeling that i’d end up with an eye infection AND no eyelashes (my own lashes that is). 2 weeks later the infection went away.
now i’m stuck with 4 more visits… so i decided to do facials instead. the first facial experience was ok. i am used to super deep extractions from skin resolutions, so getting my facials done at serenity was like a spa experience, but i didn’t feel like my skin was cleaned well. it felt more like a relaxing facial.
2^nd facial– this lady was so degrading and kept telling me how oily my skin is. she seemed disgusted that my skin was that oily. (really, my skin seems pretty normal to the naked eye) she kept making that tsk tsk noise and it made me feel like crap. they said i need to come back 2 weeks later. i didn’t need to feel like crap that soon. thanks.
3^rd facial– again, i was told i have large pores and that i have oily skin. black head, lots of zits and pimples, blah blah blah. and carol tried so hard to sell me new membership, offering me new treatments for free etc etc etc… i just brushed her off. again, i’m told i need to come back in 2 weeks. when i went home, my face felt smooth and i thought, perhaps i will come back in two weeks. until i woke up the next morning… i had 2 large zits that grew overnight after the facial. and she told me she did extractions, 90% of my pores have been cleaned. (well, she did this 90% in about 5 mins! and my face is THAT BAD?!)
i have 1 more to go. facial it is. perhaps i should go in 2 weeks to get this over with.
this place is VERY PUSHY with their services and their membership. they will offer u 10% off or 20% off. or free treatment if you sign up for membership TODAY ONLY. thanks, but NO THANKS!
1 star for my first eyelash extension
1 star for 1 relaxed facial.
i’m pretty generous.

Went to Serenity because I couldn’t get an appointment at my regular place and needed a touch ASAP. To make a long story short they quote you a membership price over the phone and don’t tell you the actual price until your done. I was sucked into the membership package and after about 1 month in I realized I made a huge mistake. Lashes were never consistent they literally pulled out my own lashes ! Also they always try to sell you their other services. I had credit of a $ 125.00 but never went back there just wanted to be done. Carol could of called me to tell me she would either refund my money or offer one of their services at no charge. I went back to my regular place (3 D eyebrows) they are the best in the San Gabriel Valley !!
LIsa does the eyebrows and her sister Linda does the extensions. A very clean professional business!

I got my eyelashes done there and within 3 days a bunch of lashes started coming off. I called Carol and told her about it. She asked me to come in and she will have someone fix it. I went in like she asked me to and then she charges me $ 15.00 to place the lashes that were suppose to last up to 3 weeks. I will never go there again. Very bad service and bad job.

So an update. The refills only looked good for 2 weeks. I’m not going to drive all the way to Monterey Park and pay that much money every 2 weeks. I’m sticking to my regular person.

the lash extensions do look awesome but my eyes were so irritated, I kept pulling my real eye lashes out! The membership is cheaper but the people there are SOOOO pushy! They are always trying to sell something! Especially the owner, Carol! I can’t wait for my membership to be done, so I don’t have to go there and feel pressured all the time!

I agree with the other Unilocalers that Carol is super shady. She acts very friendly in person but she tries to trick you into spending more or tells you to try something at no extra charge and after you’re done she tells you she is going to charge you. That is call a LIAR! Her eyelash extension sucks they glue your bottom and top lashes together then have to cut it off meaning they are not good at it. SUPER SCARY!
I would stay away from this place. I think they hire people without license.

This place was great in the beginning for a facial but after a year going here, all they try to do is sell you on other services. I know that some skin care places have a habit of doing so, but this place is pretty extreme. At first, they make it seem like it’s very affordable and convince you that their prices are better than other places. DO NOT GET FOOLED!
I originally started with acne treatment that cost $ 55 per session when you purchase 10 of them which was not too bad but I was going twice a month. Meaning I was spending $ 110 a month!!! Then around the 8^th or 9^th session, Carol advises me to try the dermabrasion. I was told while I was getting my regular treatment and was told that it’s free. She just wanted me to try it out. After my session, she then tells me that my face looks 10 times better with this treatment than regular acne treatment. She then tells me that this treatment is $ 75 so I have to pay extra $ 20! I had to argue with her because 1. I didn’t ask for this treatment and 2. I didn’t really see a difference! Just be aware that nothing is free at this place. They might say so but at the end, they make you pay!
It should be up to the customer to decide if they want additional services not deceive them into a free service and then charge them!

I am really disappointed that I found a place that provides great facials, but pulls a bait and switch on their customers. 2 stars only because I got a good facial, otherwise 1 for HORRIFIC customer service.
I found Serenity Skin Care on Unilocal and saw that they had many great reviews. I call the number to find out prices and see if they are willing to take same day appts. I was excited to find out that they had an opening in about an hour and a half. When she told me the price of $ 45, I thought «Wow, what a great deal.» I wanted to be sure I heard correctly, so I repeated it back, «Facials are $ 45?» and the lady on the phone said «Yes, $ 45» well needless to say I made an appt. for the same afternoon. I also asked her where they were located as this was going to be my 1^st time at Serenity Skin Care and so she gave me the address.
Mind you, she now KNOWS this is my VERY 1ST TIME here.
I arrive for my 3pm appt and receive a very wonderful facial. After my facial I thought, «Great facial. I will be coming back.»
Then the time comes to pay. They now tell me I have to join to be a member and then the facial will be $ 45. If not it is $ 60. I told them I didn’t want to join, but I was told my facial will be $ 45. She kept asking me «why don’t you want to join.» Also telling me, «You aren’t going to see results till a few facials in» Ok I get it, but I don’t want to join! So she tells me there is nothing she can do and runs my card for $ 60. I was furious! They told me it was $ 45!!! So she calls Carol to ask her what to do. Carol apparently told the lady behind the desk that I can only get the $ 45 if I am a member and since they ran my card there was nothing they can do about it. Well unfortunately, I won’t be coming back or recommending this place due to lack of customer service.
Most spa places are priced $ 70 and up, just tell the customers the correct price ahead of time, DON’T LIE TO US!

I have been thinking about getting eyelash extensions for a while now but just can’t swallow paying $ 100 — $ 200 for eyelashes that could last anywhere from 2 weeks to 1.5 months! Then I thought — why not check out the San Gabriel area where everything is cheaper and see if there are any good places? I decided to go to Serenity Skin Care based on the price and reviews and I’m glad I did!
I went for the natural looking ones (you can go dramatic) and the whole process took about an hour. The results, really natural looking, longer and lusher eyelashes! They do attach each lash individually.
It is $ 60, but if you decide to join their membership, it’s a lot cheaper. You have to pre-​pay 6 sessions, but getting them at a discount of $ 45 each. I just didn’t want to commit until I saw their results, but now I think I will. Along with the membership, touch-​ups (within a month of extensions) are only $ 10!
Now — disclaimer — this is definitely by far not a nice, place, they left the door open the whole time which I thought was weird. But honestly for the price, it’s something I can overlook.

I’ve been coming here for about a year now and did purchase the package deal for 6 facials @ $ 45 each.
I really like the service. They are nice and professional and really do a Great job.
My two other sisters go there now and are happy with it all.
The facials are very relaxing and you cannot be in a rush to get out of there soon. The facials are about an hour and half long.
Carol is very nice and has given small samples of her products to use in between facials.

If you don’t want to spend tons of money on eyelashes, are willing to be hustled, and don’t mind losing 2 hours of your day, then this is the place for you. I bought the package, they changed prices on me every single time I went in. I put up with it because it was still cheaper than other places. I went from fan to super annoyed. Not going back. Carol is not gracious, but she is very tricky and if you are willing to push back and argue then maybe things will work in your favor. If I would have paid more, I would have had better service and honesty. Worth it.

A funny thing happens when your friend tells you, «I can see your pores, maybe you should think about getting a facial.» :O And to think I was the one who taught him how to clear blackheads!
But I digress — I took his advice and started looking on Unilocal for a place nearby and available on such short notice. I had been putting it off for a while and it caught up with me. I couldn’t find any prices posted online so I called ahead and asked Carol how much it would cost. $ 45 she said and so I thought. It was $ 5 more than another place my mom took me too, but I thought I’d try a place on my own since my mom was out of town.
I went during the recent rainstorm and didn’t have a hard time finding the place. I was the only customer there, and had the pleasure of being serviced by a woman named Shirley. She’s an older Asian female who is not shy about telling you the condition of your face or prodding your face with metal instrument (s). «So do I have a lot of icky things on my face?» I ask, «YES, YOU HAVE A LOT,» she says. There goes my holiday cheer, and affirmed that hindsight is ²⁰⁄₂₀.
She provided a hand treatment which was basically putting your hands in giant baking gloves and you are to leave them in there the entire process. The facial was particularly nice as it was cooling down my face. The shoulder/​back massage seemed to be extended compared to the other places I’ve been to. Extraction is no fun and I wouldn’t brag about my pain tolerance. However, you know that it’s something you have to endure to prevent craters in your face.
The facial took 1.5 hr, and my poor friend was starving at home while waiting for me to finish. I was told 0.5−1 hour but I shouldn’t complain too much since I wasn’t getting a facial during a lunch hour or something like that.
However, the kicker was at the end. Expecting that my facial was only $ 45 and bringing enough for that + tip, I was told that it was actually $ 65 but should become a MEMBER to receive the $ 45/​facial deal (deceptive much?). There was tremendous pressure that I really did not appreciate. The receptionist had to call Carol and confirm that $ 45 is what I was quoted. I let them know at the beginning that I not only found them on Unilocal (20% discount) and was my first time (10% discount), but didn’t receive either. I figure it’s because they already felt like I cheated them out of money (but $ 45 is what I was quoted!) and wanted to get me out of there as soon as possible — when they realized I was NOT going to subscribe to being a member. All things being said, I probably won’t be heading back because $ 65 is not competitive for a haven of beauty services in the SGV. Places with a sales environment don’t go well with me.

I’ve been going to Carol for a few years now, and have always had a good experience. They will evaluate each person’s skin type and customize their facial based on the person’s needs. They will also clean up your eyebrows for you!
At $ 45 a session (if you buy them in groups of 6), you it’s definitely one of the most affordable skin care places around.
TIP: If you’re going out that night, be sure to tell them so they know not to use too much pressure.

Remember, great skin care is based on an understanding of the science of skin malodys and how to treat them. Carol is at the top of the game. She has a college degree in Chineese Herbs. She was selected as the Chief Aestitician for the Sheng Yong Hospital, the largest hospital in a city of four million. She learned the science and techniques of skin care At this prestegious institution.
She has had amazing success treating Acne and is also tops in permanent makeup. Carol is a specialist at removing growths She removed a small mole that has been bothering me for years for only $ 10.
I am now going to talk about my last treatment. A combination of a facial and eyelash extension. This service is not generally done together but Carol did both. Outstandingly I may add.
She started out cleaning my face and removing all the dead skin. Next came the extractions of the white heads, pimples and blackheads. This is the amazing part NO GREAT PAIN. I have had painfull extractions before with poorer results. I Iearned removal is an art excelled at by very few people.
Next came the Mask. Carol uses two products G.m. Collins And Skin Ceuticals which she used on me. The eyelash extension came out very natural and Carol gave me a free touch up. Unilocalers listen to this. I actually fell asleep during the process which took an hour.
The next marvelous experience was concluding with a thirty minute massage. TOTAL RELAXATION My face, shoulders, head and hands got a miracle massage. No more shoulder pain!!!
My skin is very sensitive. It generally has a red color. Carol used a special mask for sensitive skin. It cooled down my skin and voila the redness was gone. My friends are telling me how great I look after Carols treatment. My skin is fresher, smoother and softer. My eyes look fabulous. Yes I feel younger and prettier. GO to Carols for an enjoyable experience.

This is a great place for facials. After coming here for a few months, I’ve definitely noticed a change in my skin, and makeup goes on so much smoother now. I got the 10-​session package for $ 450, which comes out to be $ 45 per facial, plus you get an 11^th session free. The entire facial lasts about 1.5 hours. They do everything from cleaning and massaging your face, to the painful extractions to masks to steaming to this electric zapping thing that’s suppose to kill all the bacteria in your face. It even includes a hand softening treatment, back and shoulder massage and cleaning up the eyebrows. They have individual rooms or rooms with two beds for couple’s facials. I dragged the fella to get a couple’s facial the first time, but now he’s addicted and looks forward to coming back each month.
I tried the eyelash extension and it’s not bad for only $ 45 considering other places charge over a hundred bucks. She spent nearly 1 hour meticulously applying individual lashes to my natural ones and the end result was fuller natural looking lashes that really make your eyes bigger. Plus you can come back for a touch-​up anytime within 1 month for only $ 10. Downside is after about 2 weeks half the lashes had fallen out.

Wow, my skin is sooo smooth after my facials here. Not only do they give me a facial, they also clean up my eyebrows, AND give me a much needed moisturizing hand treatment. I have the package deal here so I get them for only $ 45 each… a sweet deal compared to other places.
Addendum: I went back to this place last month. Super relaxing treatment once again. Friendly staff. I musta fell asleep like 4 times. They also have at least one room that fits 2 people so it’s nice to have so bonding time with a friend or significant other (Yes, its okay for guys to get facials too!)

$ 45 for eyelash extensions!
Carol’s beauty salon has moved to a new renovated location and renamed to Serenity Skin Care. She’s located upstairs in this plaza (yogurtland in the plaza), to the right of the karaōke place. Still a very quietly understated place, but the quality is SO worth it.
This is the best place for facials and eye lash extensions for cheap, that you can still afford to regularly keep up with. Only $ 45 for either, if you buy 6 upfront which you can use for either and even share with friends. If you buy one offs its $ 65 a visit. When I was looking around other eyelash extension places started at around $ 150. The facials are super thorough, and take about an hour half to do. Vanessa at the counter speaks English and ask for facial lady Cheri. My favorite person is May, but she only speaks in Chinese.
Make sure you make an appointment in advance there weekend schedule gets filled up pretty quickly. The best part is you can split it with friends, so they get used it pretty quickly. They also have a two person room, if you want to relax with a friend. I also like how they clean up your eyebrows for free with each treatment. They also don’t try to oversell you on other things, total pet peeve of mine at other salons.
This is definitely one of Los Angeles’s Beauty bargain secrets!