Quest Diagnostics

Front desk is extremely rude and should not be working there. I am very sensitive to needles and a had a great experience. The lady that withdrew my blood i believe her name was Nancy was great. She was professional and worked fast. overall great service. lots of parking.

Friday 10:30am. 1 hour wait approximately
Decided not to wait and go to another location
Girl at the front desk seems nice though. No attitude:)
****
Never mind. I stayed. Exactly one hour.

I took an early lunch knowing they close as noon for lunch. Arrived at 11:45 without any paper work. The girl at the counter was able to look me up, found my doctor’s request, and I was out of there within 5 min. What more can you ask for?

I need a check up. Walked in without an appointment, the wait was not that bad. The girl who did my blood drawn didn’t make me feel pain, she’s very professional. Quest always provide good service, the most important thing is the accuracy of the blood test, not like other lab.

I made an appointment online for 8:30 AM on a Tuesday, checked in at 8:25 AM, got called within 5 minutes despite the waiting room packed with people (assuming most of them were walk ins?). The lady taking my blood introduced herself and was friendly and personable! I had blood drawn and a urine sample and I was out of the door by 8:50am. Not sure what everyone else is complaining about but my experience was great. Friendly staff and fast service if you have an early appointment! ⁵⁄₅!

Linda at the front desk was very rude. As for the other 2 who were behind the front desk they seemed very intimated by their own co worker (Linda)
If your a I hate everybody in the world type of person you shouldn’t be working at a place like this specially at the front desk.
2 weeks later I go to my Doctor for the results… according to Quest their was no collection/​record of me going in for a blood draw…
Stay away!!!

I arrived today Saturday at 8am to have some labs done for a pre-​op. The rude girl at the front desk is yelling at people asking them to split the line since there are appointments and walk-​ins (I was a walk in). So I sign in and wait for about 20 minutes, I overhear them saying their online system is down (my DR. only submits my labs online) so I went up to the rude lady and asked her if the system was gonna up anytime today, she rudely tells me «you can go to the quest in Duarte since their system is up». By this time I had wasted almost an hour there. I did end up going to the quest in Arcadia where I had to wait another hour. I don’t understand how this place works, they act like you’re not paying for their shitty services.

Careful, they will overcharge if you don’t pay attention. I thought my insurance paid for every service but the employees at Quest told me that it didn’t. Wanting to finish my lab work in a hurry, I gave them my card and thought nothing of it. Then I saw my insurance bill, my insurance covered EVERYTHING. What the hell are these employees doing? They also couldn’t find my particular test in the system.

THis place reserve 0 stars!!! The lady at front desk is so rude and unhelpful. You wont get any help from her. DONT COME TO THIS LOCATION!!!

Too bad it doesn’t allow me to give it 0 stars!
Says location is open on Saturdays at 8!!! I even confirmed it by calling the number which ended up being automated… ugh. Anyway, it still said location is open Saturday’s from 8-​noon. Well I showed up at 8:20am and waited til 9 but they were STILL closed!!! What a waste of my Saturday morning! If they wanna show up more than an hour late maybe they shouldn’t be open on Saturdays.

Came here to do a pre-​employment drug screening. Waited 30 minutes to be called and then was told that they don’t do pre-​employment urine screenings and was given a list of locations in the area that do.
For those needing to go for pre-​employment drug screenings, go to one of these locations instead:
612 W Duarte Rd, Ste 104
Arcadia, CA 91 007
416 W Las Tunas Dr, Ste 204
San Gabriel, CA 91 776
(Drug screenings from 10AM — 12PM)
1060 E Green St, Ste 207
Pasadena, CA 91 106
(Drug screenings from 10AM — 3PM)

If there was another lab close to me I’d go there. Both times I’ve come with an appointment. The first time they didn’t check if I had an appointment, so I ended up waiting on the walk in list for a while before I realized what happened. The second time I came 15 min early, signed in to the appointment list, and ended up waiting 30 min before checking what happened – someone had accidentally crossed my name off. I’ve seen other people got screwed over as well. Their system doesn’t work too well.

This was an easy breezy experience! I was kind of surprised to see poor reviews, but for what it’s worth… The people I dealt with were super nice and the gentleman who drew my blood (Luis) was so super calming!
I haven’t had blood work done in ages so I was quite nervous… My doctor told me to come here early so that I wouldn’t have to wait long. Arrived at around 9:00 am on a Thursday and got done within an hours time (no appointment). Luis checked both arms and found it easier to pull blood off my left arm. I got poked. Sat looking out the window for what seemed like an eternity and… Wah-​la! Luis says he’s finished and I went on my merry way.

If you don’t want to wait make sure you get there early right before they open or an hour after their lunch. I didn’t have to wait. Sign in and got called in a minute later. Linda drew my blood. Most people have a hard time drawing my blood but she was able to find a vein and was very gentle. Was out in under 10 minutes.

They only open till four!
Gets really packed on Saturday but on weekdays in the afternoon it’s not that bad. Very professional and seems like everything is checked and double checked. No one likes getting blood drawn so I was glad that they did it super quick.

It is no wonder this place got 2 stars. If I can give them a negative star I would. The staff were not friendly at all. When I signed in, I let them know that this was a pediatric blood draw and this lady working the front desk made a face like ok like i care. Her name was Ana Marie. My daughter is 3 yrs old and this was our first time getting her blood drawn. When we got in I was not able to hold her down on my own so the guy asked Ana Marie to come in and help I thought great not her again. She had a shitty face coming in. She held my daughter so hard that she puncture her skin with her nails. I didn’t not see that until we got into the car. U bet corporate will hear about this. Advice to parents don’t take your kids here. They try to rush you out, even if it means hurting your child. No one here seems to like people or their job. I regret steeping foot into the place.

I was here on Monday. Everything work great, people nice. I back again on wednesday, to drop my urin’son. but we hve t0 sign in n wait for l0ngtime just 0nly drop! this proceeds better change. how about we have to wait for all day. that is ruin your service.

Why one star? NOT the wait, parking, or ease of making appointment…
Mainly the staff:
1. Receptionist — almost placed a wrong order until I insisted to see on her monitor to verify the order.
2. The female, blonde phlebotomist (or nurse) who took my blood was definitely not happy, confirmed by her verbal expressions:
I was just trying to break the ice by saying,“Busy day today, huh?” She retorted back, «You guys don’t understand there are only two of us here.» I understood she was frustrated, giving her the benefit of the doubt, continued, «Does making appointment beforehand better for you?» She responded, annoyed, «Making appointment doesn’t make our lives easier! it actually slows us down especially when it has complicated order like this (referring to my out-​of-​network prescriber who ordered the lab).» She continued typing in my order on the keyboard with her hands gloved on. Then she swapped a spot on my arm with a piece of alcohol swab, then used a dry gauze to wipe off the alcohol, which she was not supposed to do because the gauze is not sterile, and she is supposed to wait for the alcohol to dry off (which really would only take seconds). Then she touched the spot with the same gloves she wore touching the keyboard and other stuff in the room, and punctured my arm to draw the blood. I asked, «You guys do change gloves for every patient right?» To this she said,” I never got asked that question before! I dont know anywhere who wouldn’t.” She obviously was upset with my question, so I didnt have the guts to say what was truly on my mind, which was, how futile was the alcohol swab on my arm, if she contaminated with whatever on the surface of the room and keyboard, which she might use while using other pair of gloves she wore with other patients. She continued,” We use new needles, new gauzes, and new gloves for each patient.“
I went there because its the closest to my house. But after this experience, I’d rather drive to a further place to draw my blood.

The office is clean and nice, that’s what they get the one star for. Service not so good. I went to the one on Hellman first since my dr gave me a list and even when I called the line still worked. I waited for half an hour right at one. No one ever showed up so I came to this one. When I asked what happened to the store in Hellman, she said it was closed and relocated there. I asked why there wasn’t a sign or customers won’t waste their time. She said in a smug way, there was but its been 6 months so they took it down. No apology or empathy. I proceeded to get my blood drawn and she had to poke me 3 times, 2 times on one arm and one on the other in order for her to draw any blood. Not to mention she poked and twisted the needle around. Both arms are now bruised. I will not come back here no matter how close it is. I’d rather drive a few extra miles to avoid this place!

The old Quest Diagnostics on Hellman Ave moved to this location on the 3^rd floor. I made an appointment for my annual «biometric screening» on a Friday at 10:30AM.
I arrived at 10:30AM, was called in from the waiting room at 10:35AM, and was out at 10:50AM.
The same lady who helped me last year, Anna, helped me this year as well. She was courteous and professional — drew my blood, took my height, weight, and blood pressure, and then I was on my way.