Elsie Wu, MD

If your late for 5 min, have to reschedule another day. When you are on time, you have to wait 2 hour to see her

Other review is true, I was late for 15 minutes due to traffic jam, the doctor refused to see me and I have to reschedule to another day. But when I was on time every time previously, it is okay for me to wait at the lobby for over 1 ½ to 2 hours…

Dr wu has been my ob/​gyn for 16 years now and she delivered both my children, now 13 and 10, and have been there annually for my check ups and paps. When I first went to her she sat me down for an a consultation and explained everything. When I became pregnant she did the same and Gave me a book. She’s the best in my opinion. Her husband is also an ob/​gyn.

Seriously wtf. I would rate this as 0 stars if Unilocal had it. I came in and told them I had an appointment and they didn’t say a single word. VERY RUDE I WOULD SAY! WHAT KIND OF STAFF DO YOU F*CKIN HAVE!!! I don’t want to come back here ever again.
I just left without seeing Dr. Wu. Would NOT recommend to ANYBODY!

My experience is solely based on a routine Pap smear. It was my first one and the reviews made me nervous, but this place was convenient and close.
The doctor, Elsie Wu was very pleasant. She wasn’t over the top like motherly or friendly. But she was direct and explained everything/​answered my questions. She isn’t the type to go above and beyond so she gets 3 stars.
The wait time. I got in as soon as the office opened. It did take longer than I was expecting, but it was overall the usual Doctor wait, nothing out of the ordinary in my opinion.
The front desk. They’re a bit rude, definitely not helpful. They get 2 stars. They’re also unreachable on the phone. And my results took forever to come in. They aren’t really responsive and I’m sure they’re busy, but they’re just a bit ridiculous sometimes. I don’t speak mandarin (their preferred language) so it was awkward sometimes. It just seemed like they had trouble communicating. But at least I got everything done.
For a yearly papsmear I’d say come, get it done. It’s close quick and easy. But if you’re pregnant or something, i would say make the drive to see someone else. I mean for important stuff, you kind of want a real doctor. Before you come MAKE SURE they have your referral. Seriously call in earlier. Doesn’t matter if you’ve previously been here, CALL. a lady was pissed because they didn’t have her referral in.
Hope this helps anyone considering this doctor!

This review is based on speaking with the office manager claimed to be Cindy, I wish there was negative stars here! I didn’t speak with Dr. Wu, and I don’t know how she is, but I tried to schedule an appointment for my mother, and WOW is all I can say about this call.
The woman who answered the call «Cindy» is one of the rudest office staff I have ever spoke with. Of course, I hang up on her and will not see Dr. Wu, who could be a good doctor BTW, but because of her office manager, she is getting this rating…

So the staff was pretty much busy so there was no time for rudeness, one of the girls named Veronica was nice and eased my fear a lil and comforted me and reassuring it was gonna be a smooth ride! Which she was right! The dr on the other hand wasn’t mean she just seemed like she had a lot of other things and ppl to see so there wasn’t much time for questions!

i agreed on the stupid bunch of printout & pamphlet that Dr. Wu gave me. Everytime i asked her a question, she always said «well let me see your pamphlet“it said blah blah… i dont freakin want to read all this bs printout and pamphlet because it gave me headache. i am a patient and i have the right to ask any question i want and her responsibility is to answer and make sure i understand. I meant that’s what the insurance pay her for. Overall, only modern chinese patients will think that she’s a best doctor but not to me. I had experienced the worse from her. DO NOT GO TO HER.

I have been to this doctor a few times since last year. This is the worst doctor office I have been. Like everyone said as below, the staffs are rude, especially the counter ladies, It’s difficult to make the appointments with them and the wait time is forever. I waited for my report more than one month and they didn’t call me back till I called them three times. The even worst thing is I recently got their «Past Due» statement and states that I owe them $ 25 copay since September last year. This is so ridiculous. How can you send this to a patient after 6 months. Also, the patients always need to pay before seeing doctor. If I didn’t pay, why they were allowed me to see the doctor. When I called the counter staff to complain about this, they said I missed my appointment two weeks ago. The funny thing is when they called me to make appointment during October last year, the staff hanged up on me and by the end I didn’t get the date for my appointment by the end.
I will strongly suggest all the girls NOT choosing this clinic, the doctor has good skills but the office is so mess up. I won’t come back to visit them again.

When I was in the hospital waiting to give birth, i was so relieved when Dr. Elsie walked through the door. That’s when I realized how much I had come to depend on, trust and adore my doctor. There was nobody else I wanted to deliver my baby.
She is very knowledgeable and caring, she takes her job very seriously. I like how modern she is and how she keeps up to date on all the latest information. She is a very kind person.
I’m very happy with her and don’t mind driving an hour for regular visits.

Average wait time with appointment: 90 – 120 minutes.
Average time she spent with us: 5 – 10 minute
Staff: read other review, they are very true
Conclusion: your call…

This is my 4^th visits to Dr. Wu. I came to her because of my sister in law’s referral. She talks so fast n lots of time i have to pay very closed attention to what she is saying. My personal experience as a first time father or parents she is not an OB doctor i would recommend to my friends n families. Her office staffs are worse, very rude n unfriendly. I live here 30 yrs now never felt piss off seeing a doctor. My wife is going thru 38 weeks now. If i have abit more times i would definitely switch doctor. I definitely not recommend this clinic. Bad service, unfriendly n felt frustrated with them.

Update: Took my wife in for prenatal check up and Last visit.
Her service is what you would expect to find at one of the many Chinese business in the sgv where you’ll find rude and bad bedside manner, you’ll feel the same way here.
Nancy: I have not seen her… maybe she is on vacation.
Dr.Wu She is some what informative, and with referring us to other place? not so much. As to what needs to be done next, she is inexperience with our condition. She scared the **** out of my wife after first trimaster test result from the genetic consoling, nothing was finalize but yet on the phone her impatient tone of voice telling my wife to make decision weather to abort the baby or kept… There were so much more to say which would only piss me off. I’m gonna leave this here… My point is that she is very impatient. She need to spend more quality time with the patient, and look at ME when she talk to us. That means widen you visit duration to 45min, rather than 15 min.
I believe she lost her patient with us due to the first visit, we went in to see her for other issue and were not planning to have a baby. Next time she saw us which was a few months later, my wife gotten pregnant. She wasn’t thrill about it maybe she know there were gonna be complication due to my wife health issue. But nevertheless should a doctor belittle their patient, have bitchy attitude.
She gave us a bunch of printout & pamphlet to read, after reading all the information, We bought the chewable papaya tablet to help with my wife with constipation. But to be sure she is safe to take it, we took it in and ask her about it, Her reply was «I wouldn’t recommend it», and question my wife if she had read the pamphlet and that we should follow what the pamphlet recommend. I myself wanted to question her IF SHE have read the pamphlet herself! Cause if she had, she should’ve known that IT DID recommend it on the pamphlet.
She comes in and out of the room like a super man, I dont feel like she provide us any quality care at all. She remind me of those people who try to held their head up high cause she is a Doctor. She show no emotion and bad service in what she practice, very impatient, lack bedside manner. Isn’t doctors suppose to be humble? well, not her.
If it weren’t for my wife gentle loving voice reasoning with me. I would of gave the doctor a piece of my mind.
If you can change doctor, dont be afraid ot, its never too late. I wouldnt want a doctor who dont see eye to eye with the parent providing care during labor. I believe the OBGYN and the parent need to be on the same page and understand eachother, so that when the time of labor the mother can have a peace of mind and give birth to the new born.
Medical Assistant: it would be more professional, helpful & informative to inform patient who have blood test to fast if one is required.
Staff: they are getting a little better, although they have that chinese way with work, they dont mean any thing bad. it’s just how they talk. It can improve tho, Just implement a little customer service will do.
Cash patient. Cash patient came in after us and other couple, and they were seen first with A SMILE (now thats customer service).
Medical Assistant: it would be more professional, helpful & informative to inform patient who have blood test to fast if one is required it. (maybe they forgot…)
This is base on my observation and experience… nothing personal, honest review encourage business make improvement.

I based my review on experience. I was skeptical in the beginning because of the all the bad reviews Dr. Wu had, but majority of them were about her staff, not much about her in general. Honestly, she is an awesome OB GYN! She is very attentive to you about your problem. She will explain every step on how to take care of your body. I came in for my annual check up. It’s my first time because the original GYNO I went to honestly sucked because she didn’t even care about you as the patient.
The downside about these type of practice is the wait time. She is a OB doctor for god sake. She is busy running around delivering babies, so I don’t blame her for being late. I’m just glad I had half day off from work so I could spend it at this office. My appt was set to be at 9, so I got there early and there was only 1 person in the waiting room with full on staff. The receptionst was nice, but she spoke very low. I had no trouble hearing her when the room was empty, but when there is a room full of prego woman from IDK where, but they do talk freaking loud. No one needs to hear your damn conversation. But anyways, back to the service, the staff treated me very well. Got my vital signs checked and sat outside for quite a long time. When Dr Wu arrived, I was taken to a room where I got into their attire. Dr Wu came and kept apologizing that she was late. I just said «it’s okay, you are busy,» then she apologize again for being late and told me the story why she was late. I give her props that she juggle so many things.
Otherwise, nothing bad to say about my first visit here.

Dr. Elsie Wu is super nice and caring! But one of the older receptionist at the front desk is rude! Makes me not want to come back.

Doc Wu was very detail, open to questions, sensitive and great at explaining everything.
BUT her staff of older ladies & assistant have HORRIBLE customer service. Not gentle, not considerate. Pretty pushy, and didn’t ask private questions in closed doors. Very unprofessional. Younger staff are really nice, hope they don’t get a bad experience here.
Referred to Dr. Wu specialist via primary doc. Private parking lot. BRING referral paper, won’t see you without it.
Only wed or Friday 9am-​noon for follow up appts

The time has finally come… I have made it through my pregnancy, recovery, and all my postnatal appointments. :)
I did read all the reviews before I chose Dr. Wu. I was late in my pregnancy before my first visit, so when I called and heard it would be 3 weeks longer before my appointment, I panicked a little. Nancy, the Receptionist was able to squeeze me in for a quick check up earlier because I was leaving town for a while. I am so thankful.
My first appointment was such a LONG wait, but they didn’t have available time really, they were accommodating me and squeezing me in. The next time I went, it was so much better. I loved Nancy from my first interaction with her in February on the phone to last week. She is such a doll. Kind, compassionate, great with babies, hilarious, and real. I had my last appointment with 3 kids in tow and showed up 1 hour early!!! Nancy and I just chatted and told stories and laughed… I really adore her. It does sadden me that other folks here on Unilocal did not get the opportunity to know her like I did.
Ok, now Dr. Wu. Dr. is amazing! I have had 3 OBs and she is by far the one I trust the most. She isn’t a Dr. that is looking to be your best-​friend and waste time in the exam room. She is a Dr. whom is cool, kind, and very detailed. I had another Dr. locally who was great as well, but she didn’t give me the education about my pregnancy like Dr. Wu. Just to address stereotypes, to me, Dr. Wu does not have an Asian accent when speaking English. Just in case anyone was wondering. She has a lot of patients and you can tell they love her.
I love how she kept me up to date on OTC products that I could use for a healthier pregnancy and after surgery she let my husband and I know of some concerns of what she found. Her reputation in the hospital I delivered at was really great. She is highly respected and trusted. I had a C-​section and every nurse mentioned I was in great hands with Dr. Wu. I have had 3 types of abdominal closures and so far Dr. Wu’s is the most flawless. She has a sibling whom is a plastic surgeon so she has access to expert advice in that area as well.
Overall, it was a fabulous experience. I always knew I was getting the best medical care. I appreciate how thorough and kind she is.
If you are looking for a solid medical professional who is always educating herself on best practices, you MUST see Dr. Wu!!! You are in GREAT hands with her.

Receptionist didn’t try to get more patients, but send them home instead. She tried to schedule an appointment which is 2 months away. I didn’t agree to book the appointment, she sounded like so happy and anxious
that she speedily hanged up on me.

I thought I would try to clinic since my sister has been here before. This is my first baby and I had just realized I am pregnant. I have a lot of questions. I called trying to get some information about my insurance coverage. The receptionist was rude, unfriendly and unhelpful. As soon as I ask more than 3 questions, she puts me on hold forever. I had to hang up and call back. I got the chance to speak to a nurse named Diana, she was very kind. She speaks Mandarin and Cantonese. She was very helpful and explained the insurance information for me. I called back trying to schedule appt and had more questions, the receptionist named Nancy once again got annoyed and put me on hold for 20 mins. I had to call back twice trying to reach Diana but was not able get pass the front desk.
I came in here to seek Unilocal ratings, turns out many people have the same problems. I realize I cannot use the clinic for my first doctor visit. Poor staff service with no empathy for their patients really ruins the reputation for Dr. Wu

Wow, I’m really sorry to anyone that has felt they had a bad experience with Dr. Wu, or her staff. Not sure what to say about that. I can only comment on my personal experience and let me tell you, it was perfect! I was lucky enough to be able to see Dr. Wu (before losing my job and benefits) two years in a row, for both of my pregnancies. Both my boys were born healthy and happy.
Dr. Wu is a very loyal and dedicated doctor, she cares about her patients, not only as a patient, but on a personal level as well. There were times I needed to page her at night. I wanted to speak with her about whatever was bother me, and within minutes she’d call me back, never complained about my calls.
Dr. Wu knows what she’s talking about, she’s a very strong person, smart, and knowledgeable in all areas of her practice. I had two miscarriages before I had my first baby and when I got pregnant the third time, she told me to immediately come in so that she can prescribe something that would help the baby grow to full term (I can’t think of the name of what she prescribed) but I was so happy she wanted me to come in and help see this baby to full term and since that day she has been there for me every step of the way.
When I delivered my first baby, via c-​section I was pregnant again 6 months later with my second son. I was terrified and nervous. I had not healed the suggested 2 years before having another baby. I went to see her and of course she reassured me as she always has, that everything would be ok, my baby and I would be fine, and that’s all I needed to hear to know that I would be. She’s awesome and I will not get pregnant again until I know for sure SHE will be the one delivering my next baby, yes, I’m serious!
As for her staff, I never had any complaints about them. Nancy, the receptionist has always been very nice and helpful. She has always tried to fit me into the schedule at last minutes notice. She’s my go-​to person, if I needed to find out if a fax went through, or if I needed to speak to Dr. Wu, she would take a message and follow up on it. Her staff has been wonderful to me. One of my other favorites is Diana. Oh Diana, so caring and so sweet. I will miss seeing my doctor and her staff, but unfortunately in this economy I am unable to be able to see her for now.

I just wanted every one to keep an open mind — people have reviewed the way the office looks, the time they’ve spent waiting for a visit. I admit, it’s not a new building with nice walls, modern interior, but if that is what is important to you, then find someone else. Allow Dr. Wu to give her time to someone who will appreciate her as a doctor and not what the place looks like and if you ask me, her office is just fine. To me the important thing when I see a doctor is knowing that my doctor cares about me, my health, is knowledgeable, and for me, a strong woman who’ll kick your butt so to speak when you are not keeping focused on what’s important. I’m a worrier and many times Dr. Wu would put me in my place and tell me to not worry so much and be strong for my baby and for that, I love Dr. Wu! She is the best! =)