Wells Fargo Bank

Friendly fast service. Knowledgeable staff. Apologizing for being slow when they weren’t. Couldn’t ask for more

I have never had a problem in getting service inside this Wells Fargo.
The problems are on the outside.
Approaching this bank, going south on Richmond Highway, involves making an awkward right turn, down a steep embankment, into a small parking lot. Leaving the parking lot, to continue south on Richmond Highway, is the same issue in reverse — going up a steep embankment.
Drive very slowly. Near the bank entrance are generous speed bumps.

Be on the lookout for motorists using the drive thru.
Approaching the bank from South Kings Highway is dodgy too. Making the right or left turn on to bank lot to access the drive thru, or to park a vehicle in order to go to the lobby, requires a motorist to constantly be on his/​her guard watching for oncoming traffic.
The ATM machine is laid bare for all to see, from Richmond Highway, and makes anyone using the same an easy target for a robber.

Bloody Fells Wargo.
How do I despise thee?
Let me count the ways…
I don’t know why I have let myself carry on with this bank? Simply put, I am too inept to withdraw my money, close my accounts, and let another institution earn interest off the back of my money. Everything I do is on auto debit or auto transfer, so there is little human interference. Its really just when I need to have a question answered or a service troubleshot that I end up getting frustrated with the disservice I am usually on the receiving end of.
This afternoon, I drove over to that part of town to pick-​up my dry cleaning from a nearby business. When I realized I had no cash on hand, I simply walked over to the bank branch intending to only withdraw what I needed from the lobby.
Of course, ten minutes from closing and the doors are already closed?! I had to try and peer through the glass, and I see there are people inside, and of course, they’re ignoring my waving my hands through the tinted glass and trying to knock on the door. I’d have understood them not wanting to open the doors for security purposes after closing time, but it was still ten minutes to go.
And there are parking spaces zoned adjacent to the ramp leading into the lobby doors, which means that if a car is parked there, it blocks access to the ramp so that you have to walk around the ramp and vehicle to move to the opposite side. As it was today.
Eventually, a male and female employee walk towards the front doors as I have resigned myself to walking away and using the drive through. I signalled to them was it closed, and they signalled back yes. As they exited, the female employee suggested I use the drive-​through window.
So, back I walked to my parked car at the other end of the shopping plaza; fired up the car and drove through the maze of parking sections to get to WF’s drive-​through window. Eventually after the person I was waiting behind decided to wake up from their evening stupor, I moved in and got help. The girl who helped me was very nice, professional, and polite, so NO marks off her — she was great, and quick. I was annoyed more at the thought of having the doors to the lobby closed before closing time.
I try to avoid having to visit the bank lobby, but sometimes you have little choice. I wish I could have avoided dealing with this branch altogether today.

Very good service from the second I walked in! One of the bankers named Michael helped me and I couldn’t be happier! I could tell He knows and enjoys his job very much, sounds very confident and down to earth witch made me feel good about keeping my money here of course… I will recommend him to anyone trying to open an account here :)

I hardly give 5 Stars but these folks earned every single star from me.
this branch is not the one I visit– as soon as I walked in I was treated with «RESPECT» felt as if I was the ONLY customer inside and they were so glad to have me. Fact is that, they were very busy but everyone was treated the same way.
Yasemine (sp) was the teller… till the last minute it was a great feeling.
Will I suggest everyone to visit and see what I meant, yeah!
Other banks and even Wells Fargo branch managers should see what I am talking about.
All the best guys– keep up the good work.

Always getting greeted and helped by bankers and tellers! Looks small and it is placed in a weird location but you cant judge a book by its cover better then other banks !:)

the area around the ATM smells worse than some NYC alleys.
Also the lighting for the ATM at night in not great, with no one around it feels as if you will be getting mugged.