Toys R Us

Absolute chaos with horrible customer service! The shelves were empty and disheveled and only one register was open three days after Christmas (peak time for tons of returns and exchanges). It’s impossible to get any sort of help. I waited 45 minutes to receive an online order because everyone refused to assist me. Do not go here!

It was a nice and big combination of toys r us and babies r us.
Everything was well organized despite the fact that lot of children might ransack it. But there were only 1 cashier at the «customer service» and she was dealing with long transaction. Line was getting longer and longer. After a while, a guy came in to ring to rescue the line.

This store is well stocked and clean. I cant always find what I am looking for here, but I do appreciate that the staff here keep things well organized. Checkout can be a ***** and I have numerous times been in a line where there is one register open and 10+ people in line.
The only other issue I have is that ToysRUs regularly jacks up their prices 10−25% ABOVE MSRP which is a terrible practice.

I don’t normally mind Toys R Us too much, save for the prices. In the previous stores I’ve visited — most notably in Lisburn, Northern Ireland and in Austin, TX, the customer service has always been sound. No complaints there.
As far as this visit goes, I wanted to use a gift card I was given to bring some belated Xmas pressies home to Northern Ireland, on a flight 2.5 weeks from now — bloody can’t wait!
Anyway — as from previous experience, the store was clean. As soon as I entered I came across the Lego aisle, and I enjoyed browsing it without any bother. No screaming brats bleating on at powerless parents letting them bleat on, or pushy patrons dandering through on their phones and leaving carts at awkward angles blocking aisles. This is not Wal-​Mart, thankfully.
As I browsed Lego sets, an older Associate whistled to himself nearby as he went about his work — he was very neatly groomed, and smiled at me and the few other souls browsing around, without smothering us with template greetings or ignoring us altogether. I approached him and politely asked him about a specific item, and he responded with a smile and immediately invited me to walk with him to try and find it. He carefully checked through the shelf-​labels as he asked me how my day was going, and then checked his handheld pricing gun before he concluded he did not carry the item I was after. That was awesome! He did NOT B.S. me with a dishonest «we don’t have it» — he actually took the time to confirm his stock before answering me. He also offered me a couple of suggestions based on the Lego set I had asked about, and left me alone to consider them without being pushy. It set the tone for the rest of the visit.
At one point, I noticed he was sticking «clearance» stickers over specific items, and I doubled back to get a butcher’s at what these items were. When I approached him the second time, he was with a peer who appeared to be a pricing associate and/​or a manager, and both of them immediately stopped what they were doing and gave me their attention and smiled. Wow — way cool. I asked my question about the «clearance» stickers and whether the shelf-​edge label reflected that reduced price, and she quickly confirmed it did. She then quickly added however that she hoped I found whatever I was looking for, and for me to make sure that if I had any uncertainty over pricing she’d clarify whatever it was, and also said that the store did price-​match, so make sure I asked about it at any till I went to. Again, I was very impressed with her and the store’s level of customer service.
I also quickly found the second item I was after — easily visible and in the section I expected it to find it in — win #2.
As I made my way through the store, I must have passed about 4 – 5 other associates — the store was not at all busy — and each one I passed acknowledged me with at least either a smile and head-​nod, or a smile and a plain «hello, sir».
Nice job so far, Toys R Us.
Third, I wandered through the store until I came to the video game section, and once again, I was not disappointed. I found what I was after, and the same female associate I had ran into earlier was around the area, working with the associate there. She acknowledged me again as we passed each other, without being plastic about her actions.
I then went to the till to pay for my items, and I did not have to wait long at all despite there being several people in front of me. It quickly came to my turn, and a young woman who appeared to be new greeted me as I approached. I explained that I had three items I wanted to compare to her competitors, and asked if she could help me with price-​matching. She quickly agreed, and patiently allowed me to use my iPhone to show her the comparisons. Two of the three items yielded money-​savings and she was very efficient in getting her supervisor to come over and confirm the price-​matching so that it took longer for me to show her the items on my phone than for the actual transaction to take place.
A very painless visit!
And I ended up saving about $ 15 off of what I had budgeted to spend on the specific items I intended to buy!
All in all — a great visit made brilliant by the level of customer service I experienced. I was also amused and surprised by the fact that the other customers I encountered — especially those with children or teenagers — were not at all hostile or acting like complete d***heads for not getting their ways. I was shopping amongst normal people, being helped by friendly staff.
I did have the option of visiting the Toys R Us in Clinton and in Waldorf respectively, but I am SO glad I came to visit the Alexandria store, which was not necessarily inconvenient to get to, but happened to be a practical visit due to other business I had in Alexandria today.
I really do hope that this is the norm @ this particular Toys R Us, as they have won me over as a customer and am looking forward to the next visit.

I received several coupons in the mail for babies r us so I went in there & bought everything I wanted that I had a coupon for plus 13 other items. The cashier was having trouble ringing up the coupons so he calls a manager over. She’s obviously irritated & starts ringing them up (I had 8) & when the last one didn’t go through for whatever reason she says «well this one isn’t going through. It’s probably because you had coupons for EVERYTHING you bought.» Um no… I bought 21 items. I’m pretty sure they mail out coupons to get people to do exactly what I did tonight which is go in there & spend money on a bunch of crap they don’t need. Yet they have a manager there who is annoyed by people using coupons. Ok-​Buy Buy Baby mails out a bunch of coupons too & Ive never been treated badly for using them there so that’s where I’ll go on my baby shopping sprees from now on.

Can you tell why big companies liked this don’t give a military discount I got no clue as to why they can’t. They don’t have to but would it hurt?

Why is service terrible or non-​existent in every ToysRUs? I dread going into these stores. On this occasion, they seemed to be the only place for pool toys and a sprinkler this late in the season. No one helped us find Play-​Doh, the clerk was rude when I told her I was looking for sprinklers and they messed up my coupon at the check-​out. The usual poor service I expect at ToysRUs. Such a bummer when this could be a great experience for families.

Meh.
Disapointed. Very good Lego selection. Not-​so-​good Star Wars selection.
I came for a booster car seat. Found the model I wanted. but unfortunately there were none on the shelf. I spent 10 minutes trying to find an associate who wasn’t dealing with a customer. There seemed to be only four associates on duty in the whole store. I finally got frustrated and just went to the front register, and told them what I was looking for. The associate informed me that there were five more in the back and that they would bring one out. ten minutes later I was informed that they couldn’t find any of the seats because of some computer system error, they offered to call other stores in the area to see if they had the seat but we declined, having lost most of our confidence in TRU’s ability to account for it’s inventory.

This is one of my go to stores for the dreaded baby shower. I don’t know when tradition changed so that men started getting invitations to baby showers, but I am fairly certain that Ward Cleaver never had play any baby shower games. And don’t even get me started on the Beaver!
No, somewhere in the modern era women understood that the could increase their haul by invited their male friends to the blessed shower. It is not all that bad if you have store like this or it’s Baby’s R Us division; in fact, these stores also have registry which makes things easy for any guy scratching his head on just what to bring… Better yet, with registry, a man doesn’t even have to show up, for the gift will be delivered, freeing him up to watch some football, go fishing, or work on the Man Cave. Hey, while you’re at it pick up a nerf gun or electric racing car set for that man cave

This is your standard suburb chain toy store so if you are looking for any mainstream popular toys of the moment, you are likely to find them here unless they are sold out.
My shopping experience here is pretty much A-​OK. When I’m browsing, the staff just left me alone although there was one time when I couldn’t make the decision on which scooter to buy for my son, someone did offered recommendation.
Other than Christmas time, the line is pretty short.

I went there to see if any ps4’s were in stock I had to wait forever until I was helped one of the short spanish dudes with glasses at the electronics section had an attitude and rolled his eyes when saw others in line with me seeking help and walked away not caring luckily a half way decent employee assisted me somebody gift wrap the other guy his pink slip for Christmas there are some sorry bastards working retail nowadays

This place is the unhappy toy store that Santa forgot. They get their inventory shipments up to a week later than other local TRU’s, and other than the Babies’r’Us segregation, organizational signage is poorly laid out. Service ranges from helpful to indifferent, with two out of three associates more interested in continuing personal conversations instead of providing customer assistance. Tons of stop signs in the spacious parking lot.

I realized there was an Alexandria-​area Babies R Us combined with a Toys R Us perhaps an hour before closing, on my way out of town for a baby shower the next day. My back-​up plan was Target, but I knew that everyone else would be going there… I had the good fortune of living near a Babies R Us.
Sadly, I had the bad luck of encountering their failed baby registry system. The aisles don’t match at all, and the inventory… well I didn’t get very far until I almost had a panic attack as they announced «15 minutes til closing.» Nooooo! I was ready to give up and run to Target, when I asked someone working there for help. He actually knew if the things I asked about were in stock or not from just looking at my printout (the printout itself was inaccurate), and he was able to locate a few things from the registry, which all happened to be on sale (20% off) or clearance within a few minutes (including a vaguely described onesie within a cluster of clearance racks). I was impressed.
The cashier, Keiko… is awesome. She made sure that we got every discount that we were possibly eligible for (including 20% off any regularly priced items online via your smartphone), and almost got in trouble doing it (she had turned down the volume of her walkie talkie to better hear her customers and forgot to turn it back up) and the store was technically closed by then. She seemed to be getting admonished, but just said, «take your time,» to us. You can tell that she really enjoys her job and gets a lot of satisfaction from serving customers. I might have to find some more babies to shop for.

The store itself is fine. But every time I go there, I have to wait, and wait in a long line for 2 cashiers. It’s usually the customer service desk or the electronics sales associate at the opposite end of the store. The place is always busy so I don’t know why there can’t be more checkers.

Eh. The store is fairly well stocked, but the staff is from helpful. Quite overpriced as well. I would say shop around, and in a pinch run in here. Just know what you’re looking for.

I remember a day when going into Toys R Us was the most exciting thing on earth. This one… not so much. I don’t know if its because its a combined Toys and Babies R Us, but it just seemed… lacking. Or maybe the toys aren’t as cool now as they were before.
Either way, I found what I needed, the place was clean, and the service was helpful. Even if the guy that checked me out did make me feel even older by calling me ma’am about 6 times. If you need a toy, there are few better places than Toys R Us, but I hope all the locations aren’t like this these days.

Pretty busy location, but helpful staff, in my opinion.
The store carries a variety of toys and items. Their clearance section (turn left along the wall) is vast as well, but on all items on clearance are located here. They seem to be all around the store.
My mom and I were asked a few times by multiple employees if we needed help. I was thankful for the attentive staff and their assistance. Mario and Sonic figures were buy one get one 50% off. Pretty cool, right?
The Hello Kitty and Star Wars aisles were pretty well-​stocked, Didn’t get a chance to check out the Barbies :(
I also liked how the Price Check machines showed in-​store promotions. That’s how I found out which items were eligible for the Buy one get one deal mentioned above.

Not exactly being in the parenthood demographic, places like this aren’t exactly familiar to me. But, a houseguest needed a specific skin crème. So, I popped in and looked for it.
Nice, logical groupings of products and although they didn’t carry the brand I was looking for, I was able to find something very similar which was acceptable to my houseguest and they were appreciative.
Mission: Successful.
Hint: If you’re wearing $ 300 jeans and a cashmere sweater, people really do s-​t-​a – r-​e at you in here. «You Are Not One With The Body …»

Horrible customer service. No one can help answer questions about baby registries or help locate items in store. I was told that after the baby’s birth date we could buy anything off our baby registry for 20% off, which turned out to be completely false. I never would have registered if I knew this since their prices are very high in comparison to competitors and they are frequently out of many items.

Capped off a 15 year divorce from the well-​known chain to accompany my friend and his very pregnant wife to the Toys R Us in Kingstowne Village.
They were on a mission to buy a changing table organizer and some thingamajig that keeps a baby’s head from banging around in a car seat. Technology. I’ll be surprised if anyone in the next 15 generations ever gets a bruise in their life. Kids gone soft, I tell ya.
Clear aisles, not incredibly crowded (actually, quite the ghost town) and somewhat involved staffing should hint at a really positive experience, save two anchors to the rating: the modest selection in their Babies R Us sub-​store meant no organizer for baby Lillian and pricing that’s plain ol’ non-​competitive.
On the plus side, the candy aisle (front and center, gotta love it) had bags — BAGS! — of Pez for purchase. Your neck’s looking mighty empty, Donald Duck. Open wide.