The Kidz Docs

Nice people, convenient hours and location. However, the docs misdiagnosed my daughter more than once causing us to return three times in under a week. When your young child is running a temperature over 100 getting the right the first time matters. In addition, the facilities are very much out of date. The ceiling, floors and walls are in need of paint and replacement. In short, if you are in a jam or need a simple procedure like a flue shot they probably will work, but for real comprehensive or ongoing care you may want to consider another place.

I really like Kidz Doc. Everyone there is always welcoming and really friendly. We are always greeted with a smile and they are really sweet and gentle with my son. They addressed any questions/​concerns that my husband and I had (he always had a list of questions to go thru for every visit) and the nurse practitioner, Melissa, was really patient and will answer all of our questions — we never felt rushed. I love that I was always able to talk to the nurse right away whenever I called with a question and they were always open to seeing my son to ease my worries.

The nurse was fabulous. The nurse practitioner was great. The office is small, cramped, and a bit outdated, but I loved the medical staff.
P. S. — receptionists not great. In fact, I don’t think they can do much… if you want to schedule an appt with a doctor, you actually need to speak with a nurse. That seems odd.
Having been here numerous times, it would be nice if the doctors (save for Dr. Russell, who’s a gem) didn’t rush out of the room as fast as possible. I understand patients are waiting and insurance demands turn and burn, but this is important enough for us to be there, so we’d like your attention.
Also, PLEASE PLEASE PLEASE get rid of the nasty old chairs and ratty chair covers in the waiting room. There’s NO WAY those are sanitary. Get some cute, cheap, colorful, and CLEANABLE plastic chairs!
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Update: doctor during our second visit was in a huge rush, then left us in the room alone for over 20 minutes until someone (never seen her before, never introduced herself) rushed in and jabbed (literally) my toddler with four shots. Slapped for band aids on his bloody legs and was gone. Sheez, I could have done better. Way better.
I’d love to find a practice where my kids have «a» doctor, or at least, the same person more than once.
Namaste.

Very poor receptionist skills at this office. I was always greeted with «You owe 10.00». Place just seemed dingy and unfriendly. And after being told that I was not welcome to bring my son to this office if I didn’t vaccinate according to their schedule, I was asked non-​relevant and private questions like, «Do I own weapons». Hello!!! That is none of your business whether or not I choose to exercise my constitutional right to do so! Stick to giving my child a check-​up and remember that you are NOT the parent, I am… and I will do my research and reserve the right to decide what’s best for my child

Only been to a few appointments so far with my first as a newborn but very pleased thus far. Very friendly staff and receptionists. They reschedule appts well and always answer the phone. The doctors have all been very knowledgeable and tracking the baby well and offering great advice. They even offer some free stuff and have helped me a lot when I have to go alone without mommy.
They don’t go into alexandria hospital inova on seminary and maybe any other hospitals but I don’t find that as a hindrance. The pediatricians at the hospital handled it there and then we moved on to Kidz docs just fine. The other negative or perceived negative is that the office is a little drab and run down. Doesn’t seem to be a big issue with my wife or I but some might be turned off. The location is great though in a very nice area of alexandria.

The doctors are average, but the front desk is, at best, incompetent and dishonest. The biggest issue has been a claim that was filed incorrectly with the insurance. The solution to the hole debacle is for the claim manager to refile the claim with the correct code so the insurance will cover it.
After repeated calls to the office, we have been told several times that they will fix this. Obviously, this has not been the case after receiving several bills for the claim. The next step was to speak to the office manager. Every time we call, the office manager is busy and will call us back. My child will be likely be a grandparent before this happens.
At this time the claim has been submitted to a collections agency. This prompted an immediate call to the office. Once again, we were told that the issue is taken care of and an email will be sent to verify. Never received the email and today we received another collections notice dated AFTER we spoke with the billing person, Terris, about this issue for the 5^th time! Incompetence at it’s best!

Before signing up here, make sure their computer system is fixed. It emails us literally every few hours and they have not bothered to fix it or stop the emails from going out. While we have been happy here in the past, I am about to leave the practice, until they have their systems under control.

I think the previous review complaining about the décor was unfair. The office is very clean. They have a «sick room,» and a «well room.» The staff is very pleasant and professional. In spite of several last minute calls when our daughter is sick, we have never been denied a visit that day. Several times I’ve had to pick up my daughter from school sick, and they allow me to drop in on my way home, saving us an unnecessary trip out.
The staff is very knowledgable. The place is clean. Who could ask anything more?

I have been very happy with the Kidz Docs so far. A couple of times they have fit me in when my child had an urgent problem. The doctors and nurses have been very good and the wait time is not bad at all. The only thing that keeps me from giving them 5 stars is their outdated, shabby chic décor. That may sound petty, but when you go to a doctor’s office, you want to feel like it’s clean and state of the art.

I’ve been very happy with this office. The front staff is incredibly friendly and helpful and answer right away. I’ve seen Dr Russel, Dr Hulver and a nurse practioner who were all wonderful. We regularly see Dr Russel who is kind of quirky and tells interesting stories and always makes my son feel comfortable. He recomended my son see a physical therapist (and I agreed and it has made a world of difference) and I think other doctors would have taken the wait and see approach which would have really delayed my son’s development. Dr Hulver is very sweet and helpful. I highly recomend this office.

We’ve taken our kids to KidzDocs for over 12 years. The doctors are good, particularly Drs. Russell and Arnold. When our son was sick as a newborn and in intensive care, Dr. Arnold was there for us all the way. We really appreciated it.
The Drs. answer questions and try to get the right diagnosis. Also have had good experience with them providing referrals for specialists when needed.
Is it a busy practice? Yes. But I’ve never had crazy wait times, especially with sick kids. Reading some of the other reviews out there, people expect Drs to be like McDonald’s drive throughs. Frankly, I’d rather that the Drs. take their time and get it right.

A Google search reveals that most people have real problems with Kidz Docs, especially the factory setting and long wait times. It is hard to leave a practice after several years, but I, too, finally got frustrated and have joined my neighbors at Pediatric Associates. It is really too bad because I really have no knock against the Kidz Docs doctors, just the absurd wait times and unfriendly front office practices.

My husband and I both really like The Kidz Docs. They are always good about making time to see us if our son is sick, or if we think he is coming down with something. The doctors and nurses are friendly and knowledgeable. — There are some doctors we do prefer over others, though.
Dr. Hulver and Dr. Remus are just lovely! They are always willing to answer any questions/​address any concerns my husband and/​or I may have. Always pleasant, too. — We have been taking our son here since he was born (6 weeks early) and released from the hospital NICU.
We both plan on continuing to use them as our sons’ doctor.