NTB

My wife and I had new tires put on here a few months ago, and came back for new rotors. Making repairs to and replacing parts on your car can be expensive and painful, and there is always a worry you are being cheated. However, the crew here at National Tire and Battery take the time to walk you through what issues they find, and work with you better than most shops to get you the right parts and repairs. I have stopped at other places, which make it sound like you should just buy a new car by quoting you crazy prices for repairs and parts you don’t think you need, and end up coming here for a reality check and a fair shake. I can’t tell you it will be cheap, but I do feel like NTB will treat you fairly and with honesty often missing in most mechanics.

Horrendous experience at this location. Went in for an estimate for 4 new tires; the salesman could barely speak English so it was very difficult to communicate with him. I asked for a detailed breakdown of what was included in the price quote, but he could not articulate what services would be provided, nor could he speak to the quality of a given brand or tire model. It was very difficult in getting him to write down the quote and a breakdown of all the charges. When he realized that I wasn’t going to buy that day, he said «Well, sale ends tomorrow.» Yeah, like I haven’t heard that one before. Please avoid.

I bought some tires here years ago and had gone back for an oil change or two, bc while not near my home, for the convenience of being able to walk across the street and do some shopping etc. while waiting.
Then this fall I went bc of a damaged tire and battery issue. It turned out I also needed some other work done, (which I had been warned of before and knowingly neglected). I researched and they gave me a very fair price, and got it all done on the spot. Their waiting area is also nice and clean and airy, and I was able to get some work done there. I also witnessed the same guy being very helpful to others.
Today I went back bc my check engine light was on. I’d spoken to the manager the night before and he gave me very helpful advice, to get it checked for free at one of the stores that do that first as a check. He then talked me through options today — then offered and said it was fine, and safe, to go with the quickest free option, and see if it comes back on. That’s great service and the right thing to do, when he could have convinced me otherwise I’m sure. So I’ll go back again either way.

I always use them to change my oil because they let me make an appointment online. but it’s kind of useless since they take about 1.5−2 hours to finish. I will keep going back though because I can just walk home or get a ride from my hubs. The people there are really nice.

We’ve gotten our ’99 Corolla’s oil changed and tires rotated here three or four times now. We’ve never made an appointment, just showed up on a weekend, dropped the car off with instructions, then walked across the highway to go shopping or see a movie. They call us when finished, usually after an hour and a half or two hours.
We’ve only used them for routine oil changes, so I can’t speak to anything else.

i made an appointment for an oil change. i was promised a max wait of 2 ½ hour which is a long time. however it took them five hours.
FIVE hours for an oil change. the mgr a man named jano kept apologizing but they still took five hours.
be careful because they could do this to you

Great customer service here. I was scheduled for the $ 19.99 oil change. Ran late for my appointment and they still took me right away. Guy named Omar helped me. Couldn’t get the other labor work done that I needed because of a flat tire but the customer service was still amazing.

My wife and I went to this place when our tire pressure light came on. We had been holding off on going to a tire place because we were scared we might have to buy new tires. Anyway, we didn’t have an appointment on a Saturday morning and there were lots of cars already at 11:30 in the morning. We did wait for about ten minutes to be helped, but we were instantly greeted when we walked in. The waiting room is huge. NicNic is the one who helped check out our tires. It turned out that we didn’t need new tires, just take some air out because of the hot and not so hot weather. We loved the service here and we’ll definitely be back if we ever need anything with our tires. They seem to have good deals also.

Wow, these guys are scary. Last two times I was in there they recommended a whole lot of work on my car that was not necessary.
The first time I came in and said I had a charging problem and right away they said, OK we can sell you a new battery. That’ll be $ 110. I said, maybe you should run a test on it and see if the battery is the problem… it might be something else. So they did. and what did they find? I need a new alternator, serpentine belt and water pump. Cost was something north of $ 1400 (I pointed out that at first they recommended I replace a battery that was OK. No apology) So I went to another garage for a second opinion. Their advice, a squirt of belt dressing and all was OK. That was about 6 months ago. No electrical problems since.
This week I went in to get a tire patched I had purchased there. There was some question about whether it was under warranty… I asked them to check the records. When they got the car up on the lift they way that one of my drive axel dust boots was torn. Need a whole new drive axel and by the way the rear suspension is shot. Total bill is about $ 1300. I said that this was strange since I just replaced the same thing a few years ago. I said I would go for a 2^nd opinion and get back to them. They charged me for the tire patch and a new lug nut to replace one that was stripped out.
So guess what the second opinion said… I definitely need a new drive axel, but the part was free because it is still under warranty. I didn’t even know I had a warranty! Suspension is fine, no need to do anything there. And oh by the way, that right rear tire is missing a lug nut. NTB NEGLECTED TO PUT THE TIRE LUG NUT ON WHEN THEY REPLACED MY TIRE!
Like I said, these guys are scary. Don’t try to save money at NTB. Go find someone that knows what they re doing and doesn’t try to fleece you.

Thought I should balance out the other reviews by posting my smooth experience for a simple oil change and tire rotation. Came in after making online appointment and my car was ready in an hour. Friendly, no issues and well worth the $ 77 for a synthetic oil change. No upsell attempts. Works for me.

It started out ok. Jason Dagley took my order to buy 2 new tires, gave me an appt and checked me in. Then it got ugly. Jason was gone for the day when I was called to pick up the car, which was ready sooner than anticipated so that was good. But I arrived and there were a bunch of people milling around while ONE very slow person was working behind the desk. I waited nearly 30 minutes to pick up my car. Then it turns out they LOST my lug lock! So they will get me a new one BUT I have to go back there and they have to change out something on each tire so the new lug locks will work! Outrageous. Now I’m inconvenienced yet again. What should have been an easy in/​out has now turned into a pain in the butt! Jason should find a job elsewhere. He’s wasted there.

I would highly encourage you NOT to bring your vehicle here for repairs. Management has gone down hill in recent years. We took our cars here for routine maintenance, and mechanics were negligent in three separate incidents. WILL NEVER BE BACK. We had a muffler replaced and mechanic did not reattach muffler correctly to the car — so muffler was dragging close to the ground after the repairs. We had an oil change and mechanic did not put the cap on tightly which caused oil to leak into our engine –causing hundreds of dollars of damage. And in the third incident, we got new tires and the mechanic forgot to plug up something in the spare tire area which caused this area to fill with water which leaked into the back seat floor.
District Manager Jason Creedon was contacted, and he was of NO HELP — – nor did he apologize for any of the negligent work done. UNACCEPTABLE!
WORST SERVICE EVER! ZERO STARS

Horrible I walked in and was ignored for over 10 minutes. Then told they would be right with me. But the guy behind the counter only continued to walk in circles and shuffle papers. Do yourself a favor and drive across the street to Pep Boys.

Simply stated-​worst service, slowest mechanics, indifferent and incompetent management. Bottom line-​If you use these guys prepare to be extremely disappointed.
Horrible!!!

I came here on a Sunday evening about an hour before closing. I needed a new battery for my girls car. As soon as I walked in I was greeted and showed the man what I needed. He brought the car into the garage to assess and had me sit in the lobby.
He said it could take around 45 minutes and I replied «you can just give it to me, it’ll be faster». Actually what I really wanted was them to just give me the battery.
In the end I paid $ 256 for a car battery replacement. It cost $ 80 for the mechanic to unscrew the battery, put the new one in and screw it back in place. That unsettled me. I could have done that myself. I told the sales rep that all I wanted was the battery and that they could have just given it to me. But I guess that was my fault for not interjecting in the first place. He gave me a voucher for a free oil change.
All in all, the service was fast and friendly, but paying $ 80 to change a battery is in my opinion, not worth it.

2 hours for an oil change and bulb replacement. Tried to charge 130 to replace battery cable ends… called around and can get this done for half that down the street so taking my car there instead.

UPDATE: I disputed the charge to my credit card issuer, which after a back and forth process between NTB, me, and the credit card issuer serving as an arbitrator, the credit card issuer sided with my claim and had NTB issue a full refund for their service failures. While I got the money back, I would have preferred this NTB to just have admitted fault that the other other NTB screwed up, fix the problem, and have me out the door. Instead they either pretended not to be able to diagnose the problem over several days that another (more competent?) mechanic figured out within an hour’s work, or they didn’t want to admit fault for the faulty work of their NTB counterparts.
If the company wants to bill itself as «National Tire & BATTERY» then not screwing up a simple battery installation, and fixing a screwup if it does happen, should be a pretty high priority. I wouldn’t trust this company with any other service if they can’t get the one in their name right.
What a headache!

Came here originally because I had a flat tire. Found out because my SUV is 4 wheel drive that we had to replace all 4. The guy who helped us out was extremely knowledgable and was able to find us a great deal on 4 new tires. Once we ordered them the work was done quickly and efficiently. Went back here the other day because the tire pressure was low, they kindly put some air in it (no charge) and we were driving away…

I have been to this particular NTB 3 times, and I have never been disappointed. I have had tires mounted, brakes, an alignment, oil change, air conditioner recharged, wipers replaced, etc etc, and these guys never tried to ouch mento buying anything, they only gave me an analysis and allowed me to decide when and if I was going to get any work done without pressuring me. The customer service I receive from Mohammed, and the service tech Andreas is always on point. This is my new Dr’s office for my van. I love them!!!

Sure, they tried to sell me brakes when I went in for a new tire only, but I expect that. They did have the tire I needed, and they installed it in about 30 minutes. Not bad!
My dealership quoted me $ 1100 for a tire, an alignment, wheel repair, etc. They did not talk to me about more affordable options. Another tire store confirmed that my old tire couldn’t be patched, but they didn’t have a tire that matched my others. Overall, NTB met my needs, and I’d return for a routine repair.
And I hate potholes.