Marcy Covarrubias

I have never had such a HORRIBLE encounter with an agent in my life. I received a phone call at 4:59pm asking where I was for my 5pm appointment I was running about 10 minutes behind schedule. When I told her I was running late she said «I have my dogs in the car.» At that time I responded and said I’m just getting off work and I’ll be there shortly (with a slight attitude). She proceeded to tell me that I had an attitude and therefore she was not going to show me the apartment and hung up on me. I called back and she said I that she would not wait for me or deal with me because I had an attitude. I’ll admit I did have an attitude but only after a real estate agent put her dogs before the importance of showing me the unit. I had an attitude because the time and money that I spent to come see the unit was overshadowed dogs that should have never been brought to a property showing in the first place. She also told me that she had a check in hand from someone else and she didn’t need my business, That it was her boyfriends rental property and he wouldn’t want me there. She treated me like a child. I apologized for being rude begged to see the unit and she kept telling me no and hanging up on me and that I shouldn’t be rude. I have looked at over 20 units in this area and I am really ready to settle down but apparently my money, time or business are not worth it to Marci. It was all about her never about me. I’ve dealt with poor customer service but I have never been more humiliated and embarrassed before. She never once apologized offered me other options she let me say sorry over and over and never acknowledged her fault in the situation. She is unprofessional and should look for a new career. The solution would have simply been to cut down my appointment by 10 – 15 minutes to make up her lost time on the back end and ease my mind as the customer that although I was frustrated she could still preform her job effectively. Worst agent I have dealt with to date. Take you money to some one who cares. She ruined my day!

I just bought a condo in Old Towne, Alexandria and Marcy was great! I told her exactly what I was looking for and those are the homes that she showed me. She was with me through the whole process, took care of all inspections, etc. and has even been great about following up during the past couple of weeks to make sure things are going okay. I’d definitely recommend her!