J & J Landscape Management Inc

This company is AMAZING. I only hope I can write a review glowing enough to match their work. Every person on the J&J team from management to design to labor is hardworking, professional, and highly skilled. They ensured that each step along the way in the process went smoothly and correctly.
We live in Old Town, Alexandria, and needed multiple things done to our front yard. Water was getting in our window wells into our kitchen, so we needed our yard re-​graded and a new window well design. We also wanted a new walkway and steps and a retaining wall to be equal parts aesthetically pleasing and functional. After meeting with and getting proposals from 10+ other reputable and highly-​rated companies, we decided that the team at J&J was the best. Before they started any work, Luis met with us to get a feel for what we wanted so he could work on a design. Luis was so patient with me — listening to every single request and coming up with multiple designs that would match my many particular requests. After talking with him, he really got a sense of what I wanted and was able to sketch a plan that we were so happy with. Surprisingly, J&J was the ONLY company that we interviewed that presented us with design sketches. Being a visual person, the sketches were extremely helpful in visualizing a new yard. They also matched the price of another company that is renowned in Alexandria, even though their plan included more work.
After the design was finalized, the labor team came out and started working. This involved lots of precarious digging around a gas line (during a heat wave, in the direct sun), only to find that the drain that they were going to install from the window well to the sidewalk would not work. Unforeseen things like that can happen during the process, but Luis improvised and tweaked the plan and the work continued seamlessly with collaboration from the labor team. Mario was the main worker — HE IS INCREDIBLE. I can’t say enough good things about this guy… he is probably one of the hardest workers and most skilled in his craft that I have ever met in my life. He was out there every single morning, working for hours upon hours, dealing with my 2 kids jumping around and in his way, creating the most beautiful wall and patio. He truly is an artist and a master in his trade. I felt completely comfortable letting him take the reigns and make design changes as needed (which is atypical for me because I am very particular!). Bottom line is he knows what he is doing and does it extremely well.
The project took about 3 weeks from start to finish. They cleaned up everything, every day. I wish they put a sign with their company name in our yard during the work because everyone who walked by complimented our yard and wanted to know the name of the company. Even now, months later, people are still commenting as they walk by and saying how awesome our yard and wall looks. Additionally, not only does it LOOK fabulous… but the design is flawless and not a drop of water got in our basement after Hurricane Joaquin and all the rain the other week! We are extremely pleased and give J&J our highest recommendation.

I had one of their guys come out yesterday to give me a quote on some work. I talked to him and went over what I was looking to have done. Part of it was fixing the flower beds and then extending the one around the side of the house adding mulch to the whole side of the house. I got the quote today via email. Nothing on the quote about mulch. I emailed the guy and asked about it. He replied later with a new quote and listed it as mulch flowerbeds (front of house only).
So what part of I want mulch around the side of the house and I want the one flowerbed fixed (graded along with the yard) was difficult. The guy didn’t take any measurements that I saw and didn’t take any notes. I watched him pull up so it wasn’t like he took measurements before I got outside.
Not sure if that is what they are calling customer service these days but I will be looking for someone else to do the work.

Recently bought a property that needed major landscaping work. Asked 3 companies to bid on the project. James who is the president of the company came by himself to take a look around and give me an estimate. I was a bit concern that the president of the company is coming to take a look at the job wondering how big the company might be, but to my surprise when they started the work, it was an army of people and equipment and they did the job on time, very clean and very professional.
James gave me a proposal first and then on his own asked if he could come back and take a second look around the property to see if he can save me some money and he actually did. This was not because I told him he was more expensive or anything, it was just second look at the job as he had ideas to save me time and money.
the first project was done on time and since then I have done three other projects with him all of which have been done on time and with great care. The man cares about his reputation and it shows.

Quick, polite responses. Day 1 I emailed a request for a quote and received confirmation. Day 2 while the contractor was on site I received a call to follow up with request and describe options. Day 3 I had the written quote, very reasonably priced, emailed to me (which I accepted after a small tweak). Day 4 we had our first mow/​service without complaint. Amazing customer service by Kate.