Creative Classics

Bought two couches from creative classics. They spent a few hours with us planning out the format of our room and taking to us about the options. Not only are the couches fantastic, but they came in on time, and they were incredibly promptly delivered. CC even took away our old crappy couch for $ 40 which is much cheaper than other services. I will absolutely shop there again and recommend it to anyone in the area!

Many many thanks to the owners and staff of Creative Classics in Alexandria, VA. We have worked with Scott, Rachel, Ann and Kelly in selecting amazing hand-​crafted furniture for our master bedroom and dining room. Not only is the personnel expert and easy to work with, but the selection is perfect. Five stars.

My fiancé and I bought just about the nicest sleeper sofa from Creative Classics about 6 months ago, and during our recent move the movers broke the back and one of the arms. I called them right away to come out and evaluate the damage, and even post sale, they jumped on the case. They were friendly, and incredibly responsive. One of their evaluators, Rex, came out the next week. I merely expected him to asses the damage. We gave him a key so he could let himself into our home while both of us we’re at work (very trusting, I know), and Rex not only evaluated the damage — He fixed, disassembled, brought the couch down to the basement where we wanted it, and reassembled it all free of charge! He sent me a picture when he was done and I was blown away! I promise to be a repeat customer for whatever furniture we need next. They truly do good business and that’s hard to come by these days. Knowing that should anything ever go wrong they’ll go above and beyond to make it better is absolutely the way to earn repeat customers. Rex, creative classics, you’re the perfect example of how a small business should operate. Thank you so much!!!

This is a local business that I hope stays around for many years. I just wish I had enough room to buy more of their pieces, particularly a beautiful wood one, which is what really makes them stand apart.
I bought a couch with custom fabric. The price was great and the service even better. They even called and faxed the fabric store to explain some requirements. Delivery was efficient and careful.
And as a bonus, they are very dog friendly.
I highly recommend you shop here!

Our custom leather recliner was delivered today, and it is absolutely beautiful! The entire experience with Creative Classics has been top notch. Staff was friendly and knowledgeable while we were in the store… and they even let us bring home swatches to help decide which leather we liked best. Delivery was on-​schedule, and the delivery guys arrived during the window I was provided (which rarely happens). They were very courteous & professional and actually ENCOURAGED me to inspect the piece to make sure I was happy with it before I provided final payment to them.
After experiencing hassles with other furniture companies, Creative Classics was a refreshing surprise. It’s nice to know some companies know how to treat customers well and do business right!
P. S. The handwritten thank you note we received from the owners after we placed our order was a very nice touch. :)

Interested in shopping for amazing furniture but not interested in the snobbery that often comes with it? This is the place for you.
This is a family-​owned business and the owners, Scott and Rachel, stand behind every piece of furniture that they sell. Really. I’ve been to Creative Classics a few times over the last 10 years, and when the owners have noticed a downturn in quality from any of their manufacturers, they will simply stop carrying that item. They are interested in selling beautiful pieces, but not at the cost of quality — and of real quality, for those of us who USE our furniture, have kids or dogs, and really need furniture that will stand the test of time.
Each time I’ve gone in, I’ve received excellent help in choosing colors, styles, and proportions that will work for my space, without any unnecessary upselling into something I didn’t need. These folks really want you to be satisfied with your purchase, and to be a customer for life.
It’s a joy to work with people who have pride in what they do. Many here have mentioned American Leather products in particular. American Leather is sold at more than one store in the D.C. area, and their sofas are not inexpensive. So why not give your hard-​earned cash to someone who really earns it with care and attention to your needs? Rather than buying from the obnoxious and arrogant so-​called «design assistants» who populate most upscale stores, head to Creative Classics.

We were extremely satisfied with our experience at Creative Classics. We went there on a Sunday afternoon looking for a replacement for our poorly made sleeper sofa that has not worn well. The showroom is attractive, the furniture is all American-​made furniture, and it’s not a big chain but a family-​owned business. The owners personally assisted us and even gave us fabric samples to take home. We ordered the Gina sofa. Exactly as promised, it was delivered yesterday. One of the delivery men is the son of the owners. He and his partner were so careful carrying the old sofa down the stairs and the new one up the stairs. They even removed pictures from the walls and rehung them when finished! The new sofa looks beautiful in our den and so far we find it very comfortable.
Carolyn Long and Doug Wonderlic, Tenleytown DC

Last Thursday I came in to purchase a couch because I had to cancel my custom couch that I had been waiting on from Daniel Donnelly Designs for over 5 months.
As soon as I walked in the greeted me, and they let me look around undisturbed until i had questions. Then Rachel and Sarah were very knowledgable about the furniture brands and quality in their store. I had done extensive research on the couch I wanted, and they had a beautiful brand new floor room model that they let me purchase for immediate delivery. The couch was delivered in 4 days and the delivery team was fantastic as well!
I also received a follow letter in the mail thanking me for my business, which I thought was wonderful touch.
My couch is gorgeous, and I am waiting for a beautiful recliner to be custom made. (Only 4 weeks, and not 5 months).
Due to their Quality of service and their fabulous products I will be a customer for life!

Went here to get an American Leather sleeper sofa. The first time I went to see what was available and was helped by a very friendly, attentive, and knowledgeable younger lady.
She gave me a leather sample and a print out with the various styles. I decided to think about what I really wanted and to come back in a few weeks because I was overwhelmed by the options. In the interim, I went to various other furniture the Northern Virginia area with leather sleeper sofas. They were either cheaper, or at the same price point, but my mind kept coming back to the American Leather sofa I saw in Creative Classics.
Well, on 11 May, I went in to get my couch! I was not acknowledged for way longer than I would have liked. The younger gentleman was busy with a sale, I get it. But, it would have been nice for someone to say: «Hello, someone will be right with you.»
The owner, Scott, was busy speaking with a gentleman and did not direct his attention to me until I was just awkwardly standing near him. I mean, I was about to drop $$$$ and wanted to, at a minimum, feel that I was not made of glass.
Once I sat down at the desk and spoke to Scott about what I wanted, it was a very painless process. I was told that I’d get a sample of the leather before it was cut to ensure that the color is on par with what I expected based on the «Havana coffee» brown leather sample that I based my decision upon in the store.
I got a very nice «Thank you» card in the mail with their business card and inviting me to call and ask any questions. I thought that was a nice touch and appreciate businesses do go a little further in their customer service. So, that erased any previous hurt feelings I might have had.
I called to follow up today, 2 June, to get a status update cause I never got any sample and was just wondering when I should expect it. The couch had shipped from the warehouse and should be here soon. I’m pumped because that means that I don’t have to sit on the floor anymore. Apparently, getting the leather before it’s cut is a special request that wasn’t noted on the file. Not a deal breaker, because I’m sure that I will love it, but the idea was placed into my head and something that I was looking out for. That said, don’t say you will do something and then just not follow through. (That is a pet peeve of mine, for sure. A business can’t afford to make mistakes like that.) I got a call back later, from Ann, and was told that if I didn’t like the color of the couch, that they’d keep it at the store and order a new one. I definitely didn’t expect that and happy to know that they would take that extra step.
On the day of scheduled delivery, Scottie made sure to call me an hour beforehand so I wasn’t just sitting around the apartment waiting for their arrival. I was able to inspect the couch and color before signing the delivery paperwork. I really love it. And, I can’t wait for my guests to try it out.

Creative Classics is one of my favorite sources of furniture for my clients. As an interior designer, I appreciate the outstanding service, high quality and tasteful furnishings and wealth of custom options offered. I can always count on the staff to stay on top of orders placed for or by my clients and my clients are always happy with the end results.
My clients also become huge fans of the store once I send them to try out the furniture that I have proposed. I recommend Creative Classics to everyone!

After searching high and low my girlfriend and I stumbled upon this shop by chance. I was incredibly thankful for the find as the furniture in the store is all tasteful, high quality, and American made. The owners are friendly, very knowledgeable, and seemingly always in the store to answer questions. I can’t recommend this place enough.

We LOVE this store. We bought a bed frame and two bedside tables, and were so satisfied with the experience and the quality of the products that we went back and purchased our living room chairs from them, too. The owner and staff are welcoming, knowledgable, and happy to help with envisioning what will look and work best for each room. Their pieces are American made, high quality, classic pieces. Will definitely continue to be loyal customers!

We were searching for a high-​quality dining table for our first home for several months, and hemmed and hawed about options we saw at the standard chains that weren’t all that exciting. My husband found out about Creative Classics through Apartment Therapy and immediately fell in love with a beautiful solid walnut extension table. The owners were really kind and helpful and gave us lots of time to think about this (pretty big!) purchase. The table took a week or two longer to get to us than they originally cited, but we didn’t mind since it was being made to our specifications. The delivery process was incredibly easy — they called and said they had an opening the next day. They gave us a 2-​hour window and arrived within the first 30 minutes — unprecedented for deliveries! All in all, we’re very, very pleased. We will definitely be going back when we’re ready for our next «investment» piece.

To date, I have purchased a cabinet for the living area, nightstand, dining table with chairs and desk and bookcases for the study-​all ordered during different visits to the store. I have never been anything but thrilled with the sales staff who provide excellent guidance and the ordering and delivery process. It was a pleasure to find a store that provided Made in USA products and quality customer service so close to home.

Nice small business in Old Town. The staff are friendly and chatty but not intrusive. My husband and I purchased a few framed prints for our home and the owner told us about how he finds his pieces and the artist who created the items we purchased. The following week, we received a thank you note, which I thought was a nice touch (especially because we did not purchase anything expensive).

It pains me to write this review because my first experience with Creative Classics was great. My second experience, however, was a disaster.
So let’s set the context… shall we? A frog and frogette are busy furnishing their newly acquired lily pad. Creative Classics has an absolutely gorgeous dining room table on display. We order one just like it from the manufacturer, customize it to our exact specifications, and have it delivered along with a cabinet that is perfect for holding the small receiver that we use to pump music into our living and dining rooms. All’s well and good – table and cabinet arrive, are delivered promptly, and we’re happy as two frogs can be. Then things start to go awry…
While purchasing the table we also notice a bench that we think is perfect for our sunroom, but as it’s a bit on the spendy side we wait till CC’s end of year sale and order one for pick-​up in the Thanksgiving time frame, 6 to 8 weeks away. 8 weeks go by… nothing. I call CC and inquire about the bench. Only to be told that, «yes» the piece has been completed, but «no» they won’t be picking it up from the manufacturer till after the holiday. They’re too busy. Disappointed, I wait through the next 10 days expecting a call that the bench is at the warehouse, and… again…nothing. So I call again, and am told this time that they’ve had the bench for almost a week, but gave up trying to contact me because I don’t have voice-​mail. Don’t have voice-​mail? Are they kidding? I *only* have a cell, so not being able to reach my voice-​mail is… well…pretty close to impossible. Moreover, what about calling my wife, whose number CC also has, or perhaps an email?
Anyway, I try to make arrangements to pick up the bench and am told that there are no evening nor weekend hours at the warehouse – basically that unless I’m willing to take off from work, I don’t get my bench. (CC’s owner explains this as an overtime issue. Though he could simply skew the warehouse’s hours to accommodate his customers without his employees incurring overtime.) I try over the next three weeks to find a time to get to CC’s warehouse, but just can’t get away from work.
Finally, in my frustration, I try to arrange for delivery so that I can have the bench before the Christmas holiday. I wait in vain for another week and… again…nothing: No call from CC’s warehouse, or from the store, no email, nothing. At that point I give up and inform CC that I was no longer interested in completing the transaction. CC didn’t even argue – made no attempt to squeeze in a delivery – just sent me a check for the deposit that they’d had in their account for almost 3 months!
WTF? I’d give CC three stars based on the strength of the first purchase, but Unilocal’s own definition of 3 stars is «A-​OK», and that’s not how I feel about Creative Classics. Plain fact is, I won’t shop there again. I feel like I got the shaft because this was a small transaction – one not worth their attention – and that’s a shame.

Creative Classics came up as a carrier of a brand of leather chairs we liked. We visited the store and were pleasantly surprised that it was family owned! They were extremely knowledgeable and explained the ins and outs of the chair to us and the different type of leather options. We just received our chair today and our extremely happy with our purchase!

I would be remiss if I didn’t take a moment to review this store. My wife and I spent an entire weekend shopping for bedroom furniture at all the big locations; Crate and Barrel, Ethan Allen, the Galleria malls and the chain stores like Haverty’s and Thomasville. After leaving each place disappointed in either the quality, selection or service we went to Creative Classics in Old Town Alexandria. We were greeted by the owners Scott and Rachel and given a brief overview of their manufacturers and construction methods.
After looking through the beautiful showroom we turned to the special order books and found exactly what we were looking for. We wrote down the prices and turned to the internet to do some research. It turns out the prices at Creative Classics were five percent less than the cheapest price we could find on the internet. That was before we received a five percent military discount! Not to mention that an internet order from another location would incur about $ 600 in shipping charges for the five pieces that we wanted. Creative charges only a $ 75 delivery fee and recommended a few charitable organizations for us to donate our old furniture.
The furniture isn’t cheap but it is solid hardwood and made in Vermont by American workers. You won’t find any cleverly disguised veneered particle board in the showroom. The quality is outstanding! We are proud to keep our money in the USA and support this local, family-​owned and operated business.
All in all we are elated with the quality, price and service we received. Rachel even helped us custom order a support system that would preserve the warranty on our Tempur-​Pedic mattress without altering the appearance of the bed. They are very knowledgeable about their products. Now we just have to wait for delivery! I can’t say enough about Creative Classics. Highly recommended!

We live in a bungalow in Del Ray, so needed furniture that fits our space — Creative Classics was perfect! Great selection that fit both our living room and our budget. This is a locally owned store, both Scott and Rachel were incredibly helpful (including digging through stacks and stacks of swatches to help us pick cat-​friendly fabric). We will definitely be back for future purchases, though with the quality of the furniture, it will be a long time before we need another sofa! It’s a good thing they sell other things!

Nice little furniture store with modern and arts and craft style furniture. think lots of clean lines usually found at Crate and Barrel or Room and Board chains. However the quality of the furniture here is key. Great craftsmanship including Amish built dining furniture and Frank Lloyd Wright reproductions. Peruse the fine details and you’ll find dove-​tailed joinery, solid wood furniture, and even options for quarter sewn oak. Pretty pricy, but we are talking quality furniture here. Two levels, so don’t forget to check out the sets upstairs. Lots of eye candy in all the store’s nooks and crannies, especially the neato art, lamps, lighting, and rugs.