Budget Truck Rental

The employees spoke unprofessionally, to include swearing on the phone.
It had snowed the previous night. The rental truck’s rear hatch was frozen shut, and the wipers had that useless frozen effect where they missed everything on the windshield. I couldn’t locate the vehicle’s hazard signals. The vehicle got TWO MILES PER GALLON as per the final refuel.
Upon return, the shop was closed Sunday, but that’s when I was told to drop it off. That led to an unexpected ten dollar charge. They didn’t mention the drop box I had to use when no personnel are present. It was difficult to locate and had stairs covered in ice.

I’ve never had to wait so long to get a truck. I had a reservation to pick up a truck at 8am and had to wait 40 minutes before even talking to the only person working. I had movers coming at 9am and if moving wasn’t stressful enough, this place just topped it off. The woman working was rude, spent a lot of wasted time sitting around waiting to hear about someone else’s truck when she could have been helping someone else waiting. I would not recommend this location. Budget is a fine company but if you come here, plan on waiting and hope you don’t have a tight schedule.

Do yourselves a favor, if you happen to walk into this place, and a guy who looks like Windell Middlebrooks (the Miller High-​Life spokesperson) is there. Just leave and go to the U-​Haul place on Eisenhower Ave.
Not to taint the legacy of the High Life guy, but man is this dude the worst example of customer service I have ever seen. I cannot believe that I had to deal with him twice. The first time, I had just moved across the country and gassed his truck up at Duke and Jordan (literally one mile away).
So, this sea monster comes rising out of his rolly-​chair and bumbles into the lot to do the inspection on the truck. As he sat there watching me unload my car from the trailer without thinking of assisting, he says, «Hey man I ain’t trynna be a dick er nothin’ but this truck ain’t gassed up.» I literally filled it past the F on the gauge! At Duke & Jordan no less. Wasn’t in the mood to argue with the guy, but then he put me in the mood to argue. He was incredibly unprofessional.
The second time I had reserved a 16′ truck online for pick up, and as I walk in none other than the same beached manatee was sitting in said rolly-​chair. «I rented all my 16-​footers to UPS for the holidays HEHAHEHAHE! Waited a lill too long, didja? I can get ya a 24 footer.» No. No. No. I do not need to transport a mennonite family and all of their wood furniture, thank you very much. Left this place and went to the U-​Haul on Eisenhower. Great family run business, and was happy to get a 14′ truck that was better on gas.

Hilariously rude service. Call ahead and confirm everything about the reservation. They will add on hundreds in fees and talk to you like you’re an idiot.
I understand that my normal insurance will not cover a truck rental. That’s fine. Feel free to tell me so. But I’m guessing most customers do not know this ahead of time, so please be just a tiny bit patient when explaining it to me. After all I did wait 5 minutes for you to call me up to the desk when you had no customer in front of you. And try to make eye contact next time.
If I somehow ruined your day by asking for my reservation I made months in advance, I sincerely apologize.

Shameful operation. it took almost an hour to rent the truck because only one person was working the desk, taking calls, doing everything (in the meantime my hired movers were waiting).

Terrible experience. Early in the week, we reserved a 10 foot truck for a one-​way trip to NYC. Got an email confirmation and believed everything was set. When we went for pick up, we were told that no 10 foot trucks were available. Sorry about that. We were instructed to call the 800 number to see if another location had something available. Hours later, Budget called to say they had a truck nearly an hour away. No offer to make arrangements to get it to us. We were left scrambling and on our own to find a truck on a Saturday. Unbelievable. Reservations apparently mean nothing. Don’t count on Budget v

I got to work today and a Budget truck was in our driveway at work. If anyone works in old town, you know parking is limited. We have 6 spots for 10 employees so you can imagine the annoyance when arriving and 3 spots were taken. I called the local budget and happen to speak with Brenda. She let me know that it was not one of her trucks but took my name and number and said she would call me back.
I was not expecting anything and was about to have the truck towed when she called and said she got in touch with the fella and he was coming to get his truck!
GREAT Customer Service. I work in the industry, so I know it when I see it.
Very Impressed… Thanks Brenda!