Advanced Alexandria Chiropractic Office

Upon arriving to my appointment, 15 minutes early as instructed, I waited several minutes for the receptionist to let me sign in, after letting a patient that arrived after me check in first.
Then, I was asked for my insurance information. Since I just received new insurance, I had an electronic copy printed from my computer. When I made the appointment, I verified over the phone that this was ok with Advanced Chiropractic. Turns out that this wasn’t ok, as the receptionist stated that they «preferred» the real card. I restated that I had called and checked about this before the appointment, and that if it was an issue of coverage, I had already called my insurance personally to verify benefits. The receptionist told me that they wouldn’t be able to see me today, but they would be willing to reschedule.
After waiting to be seen, verifying my own insurance, and not having «preferred» documentation despite coverage AND calling ahead, I am not coming back. Poor service, and clearly not a well-​run business. Think twice before making an appointment here.

I’ve been to Dr Knapp about two dozen times in the past year. After an ugly wakeboarding accident left me with my first real back injury in June 2013, I went to Dr Knapp for help. Over the course of my recovery, I grew to appreciate several things about his practice:
–his staff is calming and professional. I never have trouble scheduling appointments and I never wait long upon arrival to be seen.
–Dr Knapp has NEVER hurried me. That’s what I hate most about medical care these days.
–Dr Knapp always answers my questions, even if I email them from home
–Dr Knapp taught me lots of exercises to do at home, rather than just being concerned about getting me back into his office for more visits
Other than that, you get what you expect here: spinal manipulation, electric stim, and a couple other machines that work your neck and back.
I’m super happy that my back is functioning again, but in a way I miss my cheerful and therapeutic visits to this business.

I have been seeing Dr. Knapp for over a year. He and his staff are very responsive to your needs, over all health, progress and billing. I ‘m not sure what happened with the previous reviewer but I had one mistaken charge that was explained and handled quickly and efficiently.
I would recommend Dr. Knapp to all my friends and family. I wasn’t a believer until about two months of treatment. I have more mobility in my neck and the pain in between my shoulder blades is gone.
Dr. Knapp also declined to work on my partners back for a period. He suggested alternate treatment and said he’d be there when my partner was on the road to recovery.

I should have updated this sooner but to add insult to injury, they actually charged my credit card for the full amount after I started mailing them payments. I had used the credit card for a co-​payment once so I guess they felt it was ok to go ahead and charge my card. WHAT BUSINESS DOES THAT!!!
If you choose to use Dr Knapp be sure to use cash as a co-​payment & not your card because they obviously keep the card numbers on file.