Discount Tire Store – Alcoa, TN

Just dropped in because I had a screw in one of my Michelin tires. I had road hazard coverage on the tires and the folks at Discount Tire put a brand new Michelin on my truck and had me on the road in about 15 minutes! Very nice people! I haughty recommend. That’s why I have purchased four sets of tires from them for all my vehicles.

My husband and I weren’t sure what to expect going to the store today with the road conditions being horrible. When we arrived we were greeted at our car by the associates. Even though the roads are covered in ice and snow the staff had already cleared lines to help the customers define the parking spots. Every member of the staff was extremely professional and welcoming. Its not often that you find a place with great customer service and the staff here really surprised us. They got the tires changed on our car within 30 minutes. We would definitely recommend them to anyone and will continue to go back for all of our tire needs.

I can not say enough good about Discount Tire! Went in and talked about a set of tires that had worn out way before they should had. Only had 20 000 miles on the tires. Two were worn bad and the other side was worn, but ok. Manufacture would have honored the two but the other two would have went to waste. So, Ben came through for me and discounted all four tires better than a «deal» I was going to get at the original place I purchased from. Wait time, about 20 minutes to get my truck in. After that, 10 minutes!!! Much better than the other place that took over 6 hours. Awesome guys to deal with and I WILL be going back.

Had a little misunderstanding… they bent over backwards to make a customer happy! Great prices… knowlegable staff… I will always shop there!

After a great experience with a Discount Tire store in Tomball, TX in July 2012, I decided to try this store in Alcoa, TN, for two new tires this past February, 2013. I was travelling back to AL from VA and this location is the only store, currently, that is along the way.
Getting a convenient appointment and competitive prices, compared to other shops and some online stores, was relatively easy. I got there later than expected, but they started the installation within an hour and I was on the road again after about thirty minutes. Daniel, my Service Manager, recommended an alignment at a local shop and then I was back on my way.
Unfortunately, there was a slight wobble that I could feel on the sterring wheel while driving at highway speeds. When I called Discount Tire about it, they said that they may not have balanced the other two «older tires» which they rotated to the front axle and to come back to the store. I had to stop by the store on my way back to VA for them to fix the wobble. After diverting from my route from the Interstate, they balanced the two older tires and the wobble went away. The store manager was very apologetic for the inconvenience, compensated me for the extra time and mileage off my route and made some changes to make sure mistakes like this do not happen to other customers.
While this was not a perfect or even good service experience, I appreciate businesses that hold themselves accountable for their performance and stand behind their reputation. I usually prefer using local businesses, but I have found value in using some regional chain stores that operate like a local business — wherever, I might need them. I would use this store again and encourage others to give them a try, especially if you live nearby or travel through the area frequently.

This place is top notch ! Great prices, and warrantys are even better. had to stop in here once in an emergency situation, and they’re now the only tire store I’ll do business with. I highly recommend them