Xcentricities

I contacted the folks at Phoenix ComicCon after having no luck contacting Dan. They were able to get a hold of him and were acting as my intermediary. He said to them that he «wanted to make amends to the people who fell between the cracks. That a lot of huge issues regarding his wife had occurred and life got in the way.» I had PHXCC forward my e-​mail with a promise he would contact me in a couple days (can instantly answer the CON, but not a customer?)
Cool, no worries. I waited a week, still no answer. Texted and e-​mailed the address I had… no reply. I wrote off the money at this point thinking that we’d never see him again.
So, finally PHXCC 2016 arrives, it’s the last day of the con and I remember to finally take a moment to see if X-cintricites/corset.net/Dan is at the event (since that’s where my fiancé initially made contact with them) and there they were, plain as day in the program guide. So, I walk over at the beginning of the show to find none-​other than Dan. I told him my name, and he immediately recognized it and started asking how we can fix the issue. I told him plainly that we simply wanted our money back. He began giving me excuses as to what had happened while grabbing his checkbook (I would have rather taken cash, but he said he couldn’t do that). Claiming they were having an awful show and that his wife/​seamstress/​corset maker had come down with Bell’s-palsy and they were going through a rough patch in their lives.
He gave me the check, which I had my fiancé instantly deposit via mobile phone and everything seems to be in order now.
At the end of the day I do wonder a couple things though. If his wife is having as many problems as he claims (and I have no reason to believe otherwise)… why continue to drum up business that neither one of them can fulfill? Why not answer people’s e-​mails/​texts/​phone calls if it’s all a big misunderstanding? I realize life happens, but… that doesn’t negate you from responding to the people who have given you money for a product that you did not deliver on.
I still would NEVER recommend buying from xcintricities/corset.net. They don’t update their website/​facebook. They don’t return e-​mails/​texts/​calls. If you give them money, you’ll be lucky to get anything in return unless you’re buying directly off their rack at a show. At the end of the day, we ended up with a semi-​happy ending and a resolution… but it just wasn’t worth all the misery of trying to deal with Dan and this company.

*headdesk* So I bought a $ 500 corset at NorWesCon (Easter weekend) from pretty much the ONLY people there who sell corsets. (
) It was lovely and fit beautifully. I had to take it back the next day because there was a problem with some of the boning poking out.
I STILL DO NOT HAVE MY CORSET BACK.
The reason? The man who is in charge of this in home company and is in charge of making sure he and his wife get it fixed and back to me spaced out and forgot. This would be totally fine by me except he LIED to me. He lied to save face and to save his own ass. It started with him telling me he was very sick after the con. Maybe he actually was, but after how many other stories I’ve been told this is sort of in question.
I called him on the 4^th and he said it was in the mail. I called him today and basically called him out on the fact that he has been lying to me when I would much prefer the truth. I don’t love the fact that he’s forgotten about my corset and not gotten it fixed but I HATE, DESPISE, and LOATHE being lied to.
Not once have they contacted me. Every single time I have had to contact them to get anything in this frustrating process moving along. So yeah, I’m sharing this because you really need to know what you are getting into with these people. He said they are working on how they do things so that this doesn’t happen again. I guess time will tell.
Warn your friends. If it is perfect off the rack you are fine. But heaven help you if it needs to be fixed.

I love corsets. I own several, and understand the importance of an excellent, custom fit. I was excited to find Xcentricities at an event I attended on November 10, 2012. Their corsets are beautiful, featuring original designs and unusual fabrics. They measured me, took my (substantial) deposit and explained that they had a lot of orders to fulfill, but I’d have my corset well before Christmas.
On December 12^th I emailed them to obtain a status report. No response. On February 3^rd 2013 (86 days after I placed my order) I emailed them again, telling them to deliver the corset immediately or refund my deposit. Finally, today (Feb 4^th) I got a response, telling me that they were going to «drop all production» and finish my order today. (Perhaps I was supposed to feel guilty about forcing them to put aside their other work to finish something they had told me would be done and delivered months ago? Well, it didn’t work.) I guess they did so because I just got a second email asking about the balance due on my order.
I’ve authorized payment — now to see if I actually receive the corset I purchased, and if it fits. I hope when I receive it, it was worth the wait. I’ll update this review at that point. For now, I’d say if you don’t live somewhere that allows you to go in and harass them in person about your order, don’t buy anything from them unless they have a perfect fit in your size so that you can walk away with your purchase. They make nice things but they are not reliable.
Update: I received the corset. It is lovely, and it fits well. However, I continue to be irritated about their lack of customer service. They clearly take on more work than they can handle, and the only thing they are on top of is collecting their money. I am left feeling more resentful than pleased; I would not do business with them again.