Walmart Supercenter

I go to this Walmsrt since its the closest one to home. I’ve been to alot of Walmarts, since I travel alot for work, but this Walmart has the worst customer service I have ever experienced.
My purpose that night in going to Walmart was to refund a money order that I made to MDV that wasnt cashed. First off right by the entrance, there already was a long line almost blocking the entrance. There was only one ragged and mean looking staff at the customer service assisting customers. When it was finally my turn, she was curt to me. She probably was tired. In the end, I had to go online.
I went to the deli section wanting to buy popcorn shrimp or whatever, but the employee at the counter did not even acknowledge me and the other customer waiting. We stood there for about a couple of minutes and left.
Third strike, I needed help looking for a windshield ice scraper. I founf the auto section, but couldnt find it. I saw an elderly male employee who seems to be also looking for something. When he saw me approaching him he quickly turned his back to leave, and started to walk briskly away from me. But he had no choice but to talk to turn around and talk me when I called for his attention «excuse me sir!»
I started to politely ask him, and without letting me finish, he curtly cut me off and irritably told me «I dont know. I dont know. Even I couldn’t find what Im looking for!» then walked away. I couldnt believe it!
I was so tempted to call him back, ask for his name and for the manager, but I just let it go thinking he must be having a rough night or something. And with his age, he would have a hard time getting another job if he is let go.
I should be giving this place a one star. But the greeter and the cashier were friendly and helpful that I am giving another star.

Every time I visit, I am reminded why I haven’t been to it for so long. We went in seeking three things: a watch battery, a window scraper, and a Nintendo Amiibo dock (a plug-​and-​play video game reader). They struck out, 0 for 3. Even with employee help, the watch battery could not be found, and we checked all three places that it could have been (in contrast, it took us under 30 seconds to find it at our subsequent Walgreens stop). Considering there was a storm blowing into town, a new ice scraper would be nice, but those could not be found in automotive care. There wasn’t even a hanging peg for them? Normal windows? Nope. Inclement weather gear? Not so fast, my friend. Finally, the video game accessory. We checked online, and the store claimed to have them in stock. Again, we couldn’t find where it was supposed to be shelved, and the employee we asked (from that department) didn’t know what we were talking about. He was willing to look it up, and it turned out that they haven’t had those in stock for some time. Odd, since they sell the accessories that plug into it.
Well, my usual Wal-​Mart experience ended up how it usually does. After this experience with Team Blue, it’s back to my firm footing on Team Red.

The Walmart Super Center’s bakery is amazing! I have purchased multiple cakes from them and always get great compliments from party goers. The order is kinda old school, which I appreciate. You ask for help and the bakers will sask you what’s the event and desired theme then they help you create the perfect cake. Their marble cake with strawberry filling and whip cream is delicious! They need about 24 – 48 hours advance to make the cake. Occasionally they don’t have the characters but they try to find a comparable substitute. The bakers are very helpful and care about their cake creations. Thank you Walmart on Academy/​Wyoming for your awesome bakery!

My wife and I moved to this area about a year ago, so this is our closest Walmart. Like others have said, The selection is minimal and what they do you have they are always out of. Who stocks the shelves at this Walmart? Nobody. I have to go to the other Walmart to get several items that I need.

I never expect that much when I go into a WalMart but OMG — this one takes the cake. I do not think the cashiers can move any faster so we decided to go to self-​check (not that that was any faster). THEN, the coin machine gave me a Canadian coin instead of a dime — so I asked to get an American dime from the attendant that must have thought she was way overworked. By her expression, you would have thought I asked for a 1,000 bill — but it gets better. Apparently, WalMart does not give their attendants the authority to do much of anything so I had to wait for a manager. My wife (aka Vicki S) said lets go but I stayed and after 10 minutes the manager showed but to give me my American dime… Unbelievable

This Walmart is the most closest to my house. However, the selves are often empty and the selection is minimal compared to other Walmart stores in ABQ. Customer service is not the greatest and often unfriendly. I often have to go next door to the Smiths to get items Walmart did not have or was out of. I guess one would be better off going to Smiths instead.

Went in to pick up some items for a junior high school project. Really was not successful in the toy department. Not a great selection. At the self check out the kid had to have a snack. I Let her get one of the dollar cheese it snacks. On our way out she opens it and realizes after taking off the lid that the safety seal has been broken. I looked at the never ending line at customer service and thought to myself heck I’ll just buy her another one. However the gentleman running the self-​service Check out let us just take another one. Thank you thank you thank you kind sir.

It’s Walmart. Do I really need to write a review? Sure why not, it’s Unilocal,right! The Academy location is 1 of 2 Walmarts I frequent. This location, like so many others had recently been revamped with a grocer. The shelves are usually well stocked which is good because we all know how inconvenient it is to ask a customer service rep for assistance finding something. I don’t usually care for Walmarts produce. I always go somewhere else for my fruits and vegetables.

I’m completely amazed how many walmarts there are in ABQ, but yet the lines are always incredibly long.
Fresh produce section. Seems to have a good selection. Easy to find employees to help you find items. Though, some of the employees seem annoyed when you ask them a question– but, it’s walmart.

I use this Walmart all the time and For a Walmart, or in other words as a discount super store with everything in one spot including a nursery for plants, a pharmacy, a grocery store, and all the other regular Walmart products, its a pretty well kept store. I have a longer review below about the problem with Unilocal and super store reviews. I mean now do you handle an unfriendly CSR when getting mis informed about apple products? BUT then WHO in the world would choose to learn about and buy an apple iPhone in a Walmart? Not me and I use Walmart all the time. But if the item U am using is one requiring specialized and knowledgeable customer service in a cutting edge area of society why in the world would you expect the best service to be from a discount general store?! It is Walmart folks. And the academy Walmart is actually one of the busier and more kept up stores in town.
So I put a 5 star review of Walmart to balance a particular weakness of Unilocal.Namely the superstore reviews. Does anyone really need help becoming aware of Walmart? They are everywhere and as a «jack of all trades» Store they are also MASTER OF NONE. But that does not mean that they aren’t VERY BUSY and VERY USEFUL. Below are some thoughts on the subject:
Going to Walmart for intimate knowledgable customer service is like going to a local urgent care center for cancer treatment. You have poorly chosen the resource for the job. But that does not mean that the Walmart store or the urgent care clinic is going to be bad at the jobs it was intended to do.
An example of a person with a fair beef but who was failed by the way Unilocal’s format
Ii set up is the person who who gave Walmart 1 ½ stars because they got a rude and ignorant advice on buying an Apple Electronics device?
My response to that is that while an unfriendly CSR is not great, and never ok, you do not rate a super center that sells literally everything in one place at a low price based on one bad experience with a specialty product. Walmart is a superstore and to rate Walmart poorly on Unilocal based one bad experience selling a specialty product is while technically following the rules, also a bit harsh and misleading. The fact you can buy Apple at all, at a Walmart is surprising and positive testament to Walmart’s huge reach! But the bad review of an the store is also a good illustration of both the weakness of Unilocal evaluation of super stores and of the weaknesses of superstores with specialty products that require some expertise to sell.
I have known forever that if I want expert customer service on electronics, Walmart is not the first or even fifth choice. I think this considered fairly obvious as almost no one on Unilocal bothers to review Walmart but I know based on Walmart’s profit, size and market value that almost everyone uses them. So when a person who is one of only now six people to Review a very busy Walmart and then slam it for not doing something well that is an area that I would not expect it to do well some what distorts the store’s reputation. But it is not the reviewers fault. Unilocal needs to come up with a better format for big super store like resources in their area. Why? Because Walmart super-​center store. Shod be listed as alternatives but in a balanced way.
Walmarts are primarily grocery, drug and home hardware stores, with the «everything store product areas of baby gear, kids clothing, toys, recreational gear, cheaper high volume furniture and more serious hardware and electronics thrown in as well. Given their product diversity and genuinely low prices, its a bit hard to rate the entire store based on how well one part of it serves a community. And for Unilocal to leave such sores out of their search results, or not help Its users more easily review such stores in a useful manner is a real limitation of the platform that should be addressed.

Notice: names/​descriptions have been adjusted to protect the (semi)innocent.
day 1: go to Academy W-​M, ask for «xxxxx5» (a popular product from a cupertino company with a fruit w/​bite out of it for a logo). reply from less than friendly csr: «we don’t carry that here, the Candelaria store is the only one in Abq that does.»
ok, back outside, pull up google maps, start heading to… HEY, wait a dang minute! there is NO CANDELARIA STORE (I’m new folks)! call back said W-​M, find out the csr was clearly smoking crack, «apparently» the only W-​M which has this calling device for $ 98 is the San Mateo store. Call SM store, the gal tells me that I better come in tomorrow. I ask how late they’re open. She says 24hrs. I clarify that (obviously) I’m asking specifically about the electronics desk. she says 9pm (it’s currently 748pm). I ask how long it takes to said calling device (and set up plan renewal)? she says 30min. I ask again, what time they close, to which she confirms 9p, but says w/​a sweet texas drawl, «you best come in tomorrow b/​c I don’t think anyone can help you right now.» wowzers. ok
Day2: call ahead to san mateo W-​M to find out the «out-​the-​door» price on said device. mention I am a current customer w/​the «can you hear me now?» company. eligible for upgrade. blah-​blah-​blah. mention that apparently this (SM) store is the ONLY one in abq which has this «xxxxx5» dialing device (and that I am calling from a «xxxxx4s» dialing device). Csr confirms the price and availability. Drive 20min from house to W-​M. arrive to electronics desk to find device NOT IN STOCK. inform assist manager that I «just called and confirmed» before i drove down. she says «you didn’t talk to me» to which i say, yes, i understand that, it was a male voice… up walks a csr who looks out of Pirates of Caribbean (missing ¾ teeth in front). «were you the guy who just called about the «xxxx5»? oh, sorry dude, wow, really sorry. To his credit, he truly meant it. Wow. Ask assist manager to find me a store where they ACTUALLY DO HAVE THE DEVICE. she kindly agrees and spends next 35min (yes, I timed it) on the phone. 1 location in all of BC/​Sandoval counties has the device. sheesh. Supposedly they are saving one
Day3: Arrive at said W-​M (carlisle) to find they actually saved it. after 25min, actually helped to renew contract and (maybe) walk out with device. after 45min (W-​M computer not finding my acct), I call verizon cust service, who then attempts to assist W-​M csr in doing transaction. employee finally is able to access acct via ph#…and apparently my name is now (I AM NOT MAKING THIS UP) «Kenny Chesney of Alexandria, VA»…i swear i did not make that up. only at walmart. While on phone w/​verizon lady, she says that w/​new ph arriving soon, the «xxxxx5» is now on sale at verizon for 99.99. so 2 bucks more than W-​M (was 199.99 the day prior). walked out, drove to verizon store, was done in 19min from the time i walked in the door.
total time invested in W-​M: 2hrs, 47min. success rate: 0%. Met expectations of W-​M?: 100% People of W-​M observed while there?: 17 who would qualify for a «people of W-​M» photo on FB. Can’t say I wasn’t warned. Happy shopping~
Academy W-​M: 0 stars for being surly.
San Mateo W-​M: –1 for telling me you had it (but didn’t), but 4 for helping find a store which did. total of 3.
Carlisle W-​M: 0 for not even trying (even arguing w/​verizon rep about how to do the transaction) and thinking i’m Kenny Chesney.

This location is closest to my in-​laws. Wanted to check it out. Maybe new years eve isn’t the best time. At 4:30 PM there wasn’t a cart or basket available in the store. If I had known, I would have pushed one of the hundreds in the lot. I recognize that Walmart’s color scheme is blue, but this place has such a negative vibe, we rushed to check out and left. Not a big fan of any Walmart, but this one is possibly the worst in the metro.

As Walmarts go, I’m not a fan for sure. A lady we used to know used to describe it as a «vortex of negative energy.» Of course she spent chunks of the year in Sedona, so I always took the comment with a grain of salt. That being said, I get what she’s saying. Political and corporate debates about this giant aside, this particular store feels odd in its layout and somewhat limited in its stock. On this day, there wasn’t a shopping cart to be found in the store. We had to hunt one down in the aisles. My biggest criticism, however, was a terrible checkout experience. Lines, lines, lines — limited staff — -not a manager to be found trying to help them. I generally avoid Walmart. I need all the positivity I can get.

I don’t go to Walmart that often but this is the closest box store to where we live and its next door to a Smiths and some other stores that I do frequent. Sometimes I stop in to get a handful of item. As far as Walmarts go, it’s not great. They have been doing construction for six months or maybe even a year. The store inside has been dirty and I times I have sensed the toxic chemicals from the construction work. Its been disorganized and things are constantly being moved around the store so unless you go all the time, its hard to know where anything is.