Tony’s RV Service

I have now taken my RV to Tony’s on several occasions. It’s the only place I will go. I had been to three other RV service facilities. The first time I went into Tony’s I was really impressed with Jeremy and his knowledge of everything RV. And he took the time to carefully explain everything to me. I could tell he really knew what he was talking about. The next time I went in he immediately fixed a problem that would have delayed a trip I had planned. I now take it for winterization and it’s the only place I will take my RV.

Jeremy, their head service technician, really helped us out in a pinch. At the last-​minute, he made time to give our coach a quick look-​see. In 30 minutes he cleaned out my hot water heater orifice (I know, I know) and showed me how to operate my generator (without making too much fun at me). You just do not find drop-​by mechanic shops anymore. Thanks for keeping our trip smooth Jeremy!

Other than a slight delay in making contact, GREAT SERVICE. second time Jeremy has rescued me from a RV problem. Thanks!

I took my RV to Tony’s RV Service to install a rubber roof, repair interior water damaged ceiling panels, replace the slide-​out and main awnings, replace a broken awning leg and move the passenger seat back. Tony quoted $ 8,384 for these repairs and indicated the repairs could be completed in two months, depending upon availability of parts.
I paid Tony $ 3,950 for parts. One month later, I paid an additional $ 3,500, allegedly accrued labor for installation of a rubber roof and one slide-​out awning. Tony then stopped all work on my RV and virtually stopped all contact with me. My calls went unanswered and any messages left went unreturned. I filed a complaint with the New Mexico Better Business Bureau, sent a «Notice of Intent to Sue,» and filed a complaint with the New Mexico Attorney General’s Office. In each case, Tony did not respond.
After six months I retrieved my RV and took it to a reputable repair shop to finish the job. My insurance agent inspected the job and concluded that it was the worst repair job he had ever seen: 1) the front slide-​out awning was put on crooked, 2) both the bedroom and bathroom skylight moldings were broken, 3) the light above the sink wouldn’t switch on, 4) the exterior porch light wouldn’t turn off, 5) the rubber roof leaked, and worst of all 5) the structural integrity of the coach roof was so badly compromised that it sagged downward, requiring extensive bracing to return it to its original shape. To complete the work and repair the damage caused by the Tony’s poor workmanship cost $ 6,300.
Tony took my money, had my RV for 6 months, didn’t complete most of the work, what was completed was shoddy, caused considerable damage, would not receive my phone calls, ignored all my formal complaints, and repeatedly lied to me (e.g., The parts are en-​route and we will have your RV finished next week.). Neither Tony nor Tony Jr. can be trusted; their level of workmanship is abysmal and they are just plain crooks. DO NOT GO THERE!