The Rain Tunnel

This place was recommended to me by a friend. So, I paid for a wash and a wax. They did not wax it. The wash was also incomplete– there were still spots of bird poop on my car that they missed. Poop was on an obvious place: the door.
The people that handled my car were nice, but the cashier was grouchy and scolded one of the employees in front of me. Furthermore, the emergency brake was down when I entered my car. Which wouldn’t be a problem if I had an automatic transmission, but I don’t, and my car rolled down the incline several inches as I started up my car. Whoever drove my car was careless in that regard.
Well, at least my car got cleaner here in ABQ than it ever did at home near San Francisco (years-​long drought in CA means that my car hasn’t had a bath in two years).

Had truck detailed. Was still dirty. Person did not see it I had to point out issue. Ripped seat cover they spilled coffee in front seat. Asked to speak to mgr was told he would call one week later still have not heard back. Ask for owners contact was told I’m never going to be allowed to talk to owner. I really not happy with them

My friend went here Friday morning around 11am as he was waiting for car to dry an unknown man jumped in to his car and drove off with his car. Yes his car was Stolen before his very eyes. You’ve been warned.

I arrived at 845 am and there were two lines open. But only one person working them. So I waited several minutes for the guy to come take my order. Not as efficient as I would have liked. But he, the guy and gal at the vacuum station, and the receptionist were especially nice and that made that part of the service quite good. The outdoor seating area was a bit small and people ended up camped out on planters and standing. During the summer… I imagine that area would be extremely hot. The wash itself was average. Not exceptional, but not a complete rip off either… It’s definitely better than Mister.

I appreciate the friendly workers who helped me out in a bind … never happened at other car washes
Great job!!!

So, my car is gross. With my daily use of it and the nasty, hairy, slobbery bulldog monster that goes pretty much everywhere with me, it’s just a gross gross place to be. I decided I finally needed to clean my car, but the line at my usual car wash was far too long, so I took it to the Rain Tunnel knowing full-​well that I was about to pay $ 20 for a carwash vs $ 12. Whatever, I pay for not sitting around, I’m cool with that.
My first issue is they did a horrid job cleaning inside of my car. The seats weren’t vacuumed, the floors weren’t vacuumed well, the dash wasn’t cleaned, none of the plastic inside of the car was cleaned, and my cup holders weren’t vacuumed out or cleaned out. Honestly, Helen Keller could’ve done a better job. So I paid $ 20 to come home and re-​clean my car, excellent.
My second, and biggest issue, is I don’t enjoy being sexually harassed. Not a club, not at a pool, not in my car, not at a freakin’ car wash. As usual, I was wearing my workout pants to do my friday chores, like clean my car, my house, and my yard. When I was walking to get into my car (they hold the door open here for you) the guy goes to close my door and then sticks his face in the crack and says, «girl, you lookin real good in those pants. Like, real good.» I was just shocked, like I couldn’t figure out a way to handle this weird here’s johnny situation happening in my car at the car wash. So, I said, «uh okay.» as creepy mccreeper just kept going with the weird compliments about my behind before finally telling me to drive safe. Ugh.
So, if you want someone to talk about your fanny while they fake clean your car for $ 20 it is SO worth it!

The staff is incompetent, the management is dishonest. Don’t waste your money and risk your car. Go somewhere else or do it yourself.
I told the staff not to do anything with the inside of my car. They ignored me and made it dirtier by crawling all over the inside, and put a scratch on the interior trim. I paid for «the best» and there was still dirt residue on the exterior in four different areas of the car which I had to point out for them to wipe off. The manager on duty, Billy Quintana (title on his business card is «General Manager») put on a wonderful act of being concerned and his intention to make things right. Encouraged me to write a report where I (naively) wrote down all my personal information. Said I would receive a call within two days from his superior, Joseph Valerde. Of course there was no call so I called them. Joseph gives me the run around, tells me Billy is his superior, then proceeds to dispute my claim. These guys are flat out liars, and dishonest.
The car wash itself is ineffective. They have different levels of car washes, with different prices, but the car is guided through the tunnel by one of their staff, and there is no way to observe what is going on inside the tunnel except for the air drying. Again, I paid for the most expensive wash and the car still had spots where there was dirt residue.
The staff has the lowest level of competence I have ever seen, and really, how much expertise does it take to work in a car wash. It’s called a «car spa» but there is zero attention to detail. The emphasis is on speed and the absolute minimum possible level of service.
The entire operation is built for deception and taking money from the customer without providing the promised service. The staff in front of the tunnel is very polite, but once they have your money (and your car), everything changes. Once you’ve handed over your keys and your money, you are ignored and your car is abused. It is not a «car spa.» It’s a third rate car wash at best staffed with people who can’t get a job anywhere else, run by street hustlers whose only interest is to get you into the tunnel and take your money, then laugh because there is nothing you can do about it.
Don’t let yourself be suckered in to this place. Drive on by and find another car wash.

Mediocre at best. The missed the corners of the windows, the windshield had streaks, and they did not vacuum well at all. I will not recommend this place nor return there.

When your car gets dirty in the Duke City – and with all the wind and dust you KNOW it will – The Rain Tunnel is the place to go. Sure, you could go to the iconic Octopus Wash on Menaul, or the one on Central and San Mateo, but in my experience you’re not getting the same level of service-​per-​dollar that you do at this Rain Tunnel. They pay attention to the little stuff, like blasting water out of crevasses with compressed air. I’ve never had to wait at this location, and never had to re-​touch the job they’ve done.

Don’t try to clean when they’re cleaning! They do a really thorough job and take it seriously. I tried to help out clean my girlfriend’s car (which I car-​napped and was dying to take to a car wash) and it was not-​welcomed. Not a surprise, it took them a while to clean the vehicle. If you’re in a hurry, this may not be the place for you.
They also have little ‘scent packets’. I’ve never used them before and it wasn’t my car so I opted out. I’m assuming you open them up and hide it somewhere underneath the car seat for fragrance.
I did not use a coupon. They get the job done and I would definitely go back there again.

I had the «best wash» done on my car. I was very pleased. I had a coupon for 35% from the entertainment book, which brought the total to about $ 13. I thought that was a deal. I didn’t have to wait long, which is good because they don’t have the most desirable waiting area. My car is so clean now I can see all the lovely scraps and dents my neighbor’s truck has left on my driver side door.:(I will use their services again. (Another bonus is that sunflower is right across the street)

I went to the rain tunnel this afternoon after having a bad experience at octopus. I have to say that I was pleasantly surprised. My car looks fantastic!
I don’t want to give a five star review just yet, but I will be taking my other vehicle to this same location. My only real criticism, and it’s a small one, is that there was too much tire polish left on the wheel. Not very bad if you ask me! Great job to Carlos and the rest of the team!

Not bad at all specially for the price… It was hard to tell how clean the car really was at the end since it was kind of dusty so in no time the car was dirty again so the only think I saw was that my grill still had a lot of dirt on it and they didn’t put the tire dressing…

Wow. I am surprised by the poor reviews. I actually think they do the best job in Abq. I use their coupons all the time (see their website) to get $ 3 off the best car wash. I drive across town to go there. Octopus only in a pinch.

I brought my big van in for a cleaning and got the exterior wash and interior detail.
Overall, not great. I was dissappointed with both the exterior and the interior wash. there were still bugs on the grill, and quite alot of dirt on the carpet.
I had them redo some of the interior things that I really wanted clean, but decided that I’d spent enough time there.
Good for the quick, cheap clean, but that’s about it.

I went here to get my carpets steam cleaned and my car washed because I had carpet beetles in my car! I clearly told the Guy at the front that I needed them to get under the seat because that’s where the beetles were. The basic wash also stated that the dash board would be wiped down and the vehicle vacuumed. I waited an hour and a half and when I came to my car, the dash was still covered in dust, the seats still had crumbs on them and when I asked if they got under the seat with the steam cleaning they said «no»! I called to complain & I was told that I could not even get a partial refund since they did A PARTIAL job! They said I could come back & they’d redo it. Frankly I don’t have ANOTHER HOUR AND A HALF to sit and wait for ANOTHER bad job! I will never go there again!

I got my car washed and interior «detailed». The basic $ 8 car wash left dirt on the back of my car — dust under back window and grime around the license plate. Car still looked better than when I brought it in. The $ 35 while-​you-​wait interior detail was decent. The dash and console look good, but mats are still filthy (they need a wash not just a vacuum) and some unvacuumed dirt under seats and mats. The leather seats look like they had a cursory wipe down. So, in sum, a decent quick clean but if you really need your mats and nook-​and-​crannies cleaned pay for a deeper clean, maybe elsewhere.