Sonic Drive-In

Ordered a footlong dog with tots to go. When I got home, there were 4 tots in the bag. Not four orders, but 4 tots. Service was slow and rude and if this had been below #300 in the listing, I would have written a book on how bad this place sucks.

The customer service at Sonic is horrible. I don’t know if it’s the fact the staff is mostly made up of high school students but I’ve come on multiple occasions and I always tell myself next time just make the drive to Dairy Queen, it’s worth it… During one visit, all of the workers except for one was standing in the back (but could be seen from the drive thru window) and they were too busy hovering over a cell phone. Meanwhile the drive thru line was long (as usual). During my last visit, the guy behind us in the drive thru was ordering in a fake British accent. We could clearly see one person taking the actual order while laughing. Another worker standing around listening and laughing, and two or three other workers occasionally peering over at the window at the man ordering while also laughing. Clearly the accent was fake and the huge, annoying distraction was a contributing factor to why Sonic lines are always long. I think management needs to tighten their chocks a bit.
I only come to Sonic for dessert which is where all of my stars are going — to the actual dessert itself. I love the Sonic Blasts, specifically the Caramel Brownie one. I also like ordering a custom limeade from time to time or a shake. The first time I ever went to Sonic was in my hometown in California I ordered a burger and while I continue to come to Sonic, I haven’t ordered food since.

After a great dinner with friends, I wanted some ice cream and this was on the way home… both a good and a bad choice. Good choice — cheaper ice cream, creamy, smooth, and with enough Hot Fudge to keep me happy. Typical Sonic service. Bad choice — half price Ice Cream night, looks like the local teenagers hangout, lots of cars, slower service, etc. The one item of note — a shout out to the lady, in the drive thru lane, who let me cut ahead of her so I could get into the «get me the heck out of this place» lane… thank you and I always pay it back…

Here I go again on my Sonic happy hour binge. I must admit I never eat the food here because in my opinion it is kinda nasty and the menu needs a major overhaul. Well not so much nasty tasting but nasty for your health.
I will say this though: their staff has been very good to me and has never screwed up my orders. We have been hitting this place up after school because our previous rio Rancho location was dropping the ball big time. We usually only go for the happy hour ½ price drinks and they are spot on with their accuracy no matter how complex I make a drink: sprite zero with raspberry lime and just a touch of mint.
Overall, go here for the happy hour drinks 2−5pm daily. Otherwise drinks are kind of expensive.

This particular Sonic is the worst in Albuquerque. Every weekend at night there is nothing but rude and loud teenagers loitering over the entire property, with the staff allowing and joining with them (even though there is a «No Loitering» sign in the back). The last 3 times me and my wife has gone there they have gotten our order wrong and at times even taken over a hour to get us our order.
Tonight the 15 order parking spots on the north side were occupied by vehicles that were empty as the occupants were all teenagers drinking their small drinks while hanging out in the patio area. Which makes no financial sense. I also waited in the one order spot I was able to get for over 20 minutes and even pushing the red button 3 separate times. Before having to use the drive-​up window, with them still getting our order wrong.
My wife and I will never come back to this particular Sonic. I advise everyone else to stay away on the weekend for sure.

Good service and shit. The manager with the Wiz Khalifa streak shit in his hair is an asshole tho.