Sephora

I love this sephora! I’ve never had a bad experience here. Everyone is always very nice, even when I call (a lot) to see if they have new products. You do get asked if you need help a lot but I’ve never felt bothered by it. Overall great store!

Walked around trying to find where my makeup was and no one helped me. Saw probably about 5 employees and no one asked if I needed help. When I finally flagged someone down I asked for help to figure out what shade I needed. She said there was a wait and she would put me on the list. Finally a makeup artist came and started to help someone else. I was told he was just going to show her where something was. I waited some more and got frustrated. I looked around and he had her in the makeup chair doing her makeup. Completely awful customer service. I will not come back to this location.

Oh boy. I could spend all day (and all of my hard earned money) in Sephora. I’m not a super girly-girl…but this place makes me want to be. The main things I get from here are my bare minerals makeup and a few odds and ends occasionally. The most recent time I went, I wasn’t super impressed with the service. The lady didn’t know what she was talking about. There were a bunch of employees hanging out when I needed some help, too. But that was the exception. usually everyone is really nice and know their products. They have some really great, high quality products… but expect to drop some $$. It’s not cheap.
The main thing that keeps me coming back is the rewards program. You don’t have to carry the card around. which is nice. You can give them your email and they’ll look you up. The points never expire, which is unheard of these days. You can use the points towards small versions of their products. I think it’s 1 point per dollar spent. The rewards start coming at about 100 points and there’s usually a pretty big reward for 500 points.

This is a smaller Sephora but it has all your basics. The staff all seemed to have very heavy makeup looks the day I was there, borderline clown/​drag makeup if I’m brutally honest… but I guess when you get the stuff for free… It did make me question their advice a little! Haha maybe it was a special event?
I was looking to be helped out with choosing a new foundation but the lady who was in that aisle asked if I was «still ok» and didn’t really seem too interested in actually helping me at all. She kinda looked upset actually, which was weird. I asked the cashier for help since she was super nice and friendly. She suggested I try a sample of a foundation I had my eye on so I left happy to try that foundation and I also got a new deodorant and a gorgeous highlighter (becca moonstone.)

Really really disappointing :/​I am sephora rouge reward point holder, which means that I love sephora so much that I like to do a lot shopping here. Never have had an issue with them before until now. The service was rude, uninformative and when I asked for more information they would just give me a yes or no… No explanation.

The first women that helped had no advice or information about a hydrating mask. I asked about a brand and she showed it to me and just stood, no explanation about the product what so ever. I asked for a sample and gives me a look like «really?», as if I’m bothering her or as if I just come for samples to cheat them. Which obviously I don’t go there for just samples because then I wouldn’t have any rewards lady! So then I ask for help again and express how the service I had was not very pleasant. Which they do send someone. The second lady came off nice, she recommended Glam glow which I told her I wasn’t a fan of. She then goes on a productive product screen and looks for information on the products. Frustrated because I could easily do that home on my computer, I asked her «have you used any of these products other than Glam glow? «she responds by yes I have been working for this many years and this and that with attitude. My mouth dropped, I wasn’t trying to be rude, just wanted to know what else she liked. I told her how disappointed I was in her and the other service I got, which she apologized for. At least she felt bad and she tried to make it up by giving me samples. But I really didn’t want samples of things that I had no interest in. So I declined and it put me in a sour mood that I didn’t want to experience another disapproving service. So I left.
Didn’t feel like complaining anymore, what’s the point? You are better off just going on their website, don’t waste the gas or your time driving out there

Went in today and had my makeup done. Candy from fresh did my skin prep and was wonderful. Next I had Steven do my makeup. He was very knowledgable and did a wonderful job especially with contouring. I left with Eartha Kitt cheeks he did such a good job. He showed me some new items including a blending wedge and some new colors. I would use him anytime and liked the store.

Wow. I got asked 4 times if I needed help in this store. I nearly fainted, I am not used to that attention here in Nuevo Mexico.
I saw a lot of stuff in here that I wanted. Lipsticks, mascara, foundation. The problem was I only had to choose one, but I liked them all, so I saved money and left after spending 30 minutes in there. I felt really bad because, like I said, they were interested in me. I think im going to go back and get that surrender dorothy lipstick for my mom for mothers day.

First off, I love make-​up! I think it’s one of the best parts of being a girl. It’s so much fun!
That being said, Sephora itself is a great idea. I love being able to access many different types of high-​end makeup in one place. It’s also a plus that you’re able to try it all out in the store.
But where I think it’s always gone downhill for me was when you get an employee to help you. I’ve tried to purchase foundation from there 3 different times. Each time I was «color-​matched» so wrong it was ridiculous! i was honestly a little disheartened that they let me walk out of the store looking like a ghost! (true story.) The employees are certainly friendly enough so they get an A for effort on that part but when it came to actually helping me find what I was looking for, they weren’t helpful. I think when you have a customer willing to drop $ 40+ on a 1oz bottle of makeup, you should at LEAST be able to send them away with one that matches their skin color.
The Verdict: I love Sephora. But next time I go there. I will not be asking the employees for guidance.

Sephora’s. I have been shopping at Sephoras since I became make up addicted in 2008, from a Sephora’s in Times Square. I just take it for granted that the store is in a city I travel to. And I love going there.
I was out of something, and Sephora’s carried it. Without Sephora’s, sometimes I have no idea how I’d manage to travel where I do. It has everything I need, and all the make up I could want. Again, I could blow a near entire paycheck in this store, and only buy a few high end items.
The staff here are very nice. They were helpful indeed. I finally got my insider’s Card corrected, and they gave me a new one. Insider’s card… I have 595 points on it, but I didn’t trade the points in, as of yet.
This Sephora’s has an entire display devoted (you can’t miss it, it’s in the main walking aisle) to Urban Decay. I mean, it’s in your face. How I left without buying the eyeliner I want is beyond me, but I refrained cause I don’t need to buy anymore from Albuquerque.
My eyelash extensions are huge (Thanks, Albuquerque eyelash girl) and I almost bought mascara to make them bigger, which I also need, but didn’t ask. It is so hard to refrain from buying when I am in need, er want, of make up. Since I got my eyelash extensions there’s products I need. I know Sephora’s has them. And Sephora’s has it, and these ladies know their stuff. This is a good store in a good location. I do find that since I got big huge lashes, I get bombarded with sales people in store like this, which is fine with me. More attention.
If you want make up in Alb, either go here or go to Albuquerque Uptown. I heard there was a MAC store there. MAC is another addiction of mine.

I love this store… even though I can’t use 90% of the products in it (due to highly sensitive skin). The staff is usually pretty helpful. There has been a couple of occasions where I couldn’t find anyone, but when they realize you need help, they swoop down on you quickly. I enjoy the wall of perfumes… there are so many! What I think is a hoot, are the male employees who wear makeup… a total «Tammy Faye» face full. My husband was totally weirded out by that but in my opinion, it only makes them more knowledgable about the products. You gotta know what you’re selling, right? All in all, a fun store.

Regarding a couple of the other reviews for this place: When you’re shopping at an insanely busy mall at the height of the holiday rush, service is going to be hit or miss, period. They’re pretty much dragging in anyone with a pulse off the street to work at times like that.
Anyway, my own experience with Sephora was fine. My wife is generally not a perfume person (thank god!) and when she decided she wanted a bottle for Christmas I was given the unfortunate task of «just get me something you think smells good.»
The shop was packed to the gills (it was Dec 21^st) and an absolute madhouse. The clerks, even in that chaos, were for the most part friendly and helpful. I had so many clerks come up and ask if I needed help that it almost felt like a commission-​based furniture store. Everyone I talked to when I needed help was pleasant and knowledgeable. Although there are no bathrooms in the store one clerk was nice enough to get me a couple of damp paper towels to wipe off my hands since I had pretty much become a solid wall of noxious fumes while trying to pick one and could no longer tell one from another.
With the exception of the horrifying experience of having to deal with the toxic hell that is any perfume store, Sephora seemed to be working smoothly and professionally for the biggest crunch-​time of the year. I hope to god that my wife never asks for perfume again but if she does I’ll shop at Sephora again.

Great store. I love that almost all of the makeup is out for you to test out and try. The employees are really helpful. The makeup can be a bit pricey but is well worth it.

I’ve been to plenty in California and they definitely work hard for their money here. It would be nice if it were a little more genuine but eh, it’s retail. I can’t say I blame them. It would be nice if they didn’t rush their customers. Other than that, there’s not much more room for improvement. Love the product and the switching it up between brands.

Let’s just say I’ve been to a few Sephoras in a few cities across the US in my day. But honestly, the workers here are some of the best. They are quick to give you samples to compare several brands before you buy and are always happy to take the time and teach you how to properly apply a product.
In some Sephora stores I feel like I am watched like a hawk when I just go in there to freshen up my makeup/​hairspray, but they don’t care here. No pressure. When I check out I always forget my frequent buyer card, but that’s no problem here. They always offer to look up my email in lieu of presenting an actual card; I didn’t even know this was an option as they never offered to try at other stores! They also give you random free samples when you check out — I haven’t seen that at another Sephora before!
All in all, yaay for this store.

I have hesitated going to Sephora-​I wanna support local business and I am not really a mabelina — I love make up but I am one of those who doesn’t overly indulge in a 35 $ mascara. I went in today because I had to get some fading cream-​this is what happens once the over 30 hits– fading cream? Really? I figured they would have an answer for me. Once I went in I was greeted promptly — not that fake ass hi how are you greeting-​it was sweet and she was gorgeous-​I was looking pretty shabby in sweats so I kept thinking I wouldn’t get helped as quickly as I did. I headed to the back of the store, that’s when Maria helped me out-​she totally gave me several options and this is what amazed me-​I didn’t even think of Samples– she gave me like 5 samples to try-​she wanted to make sure I found the right stuff and it worked for my skin. Talk about not being crazy pushy as they are at the Buckle. No way, it was all about helping me find exactly what I needed. It was a sigh of relief. I ended up getting a few things-​of course I didn’t need a Color Play Palette with over 20 eye shadows but I felt obligated (in a good way obligated) to buy something-​The cashier totally hooked it up too, we talked about how I had a card with them and never got the emails she mentioned Birthday gift. (i didn’t know of the birthday gift) she gave me one-​even though my birthday was 6 months passed. I left Sephora a Happy Girl-​not because of my new monochromatic shades or free lip gloss, I departed blissful explosive because for once girls were not being bitches, they were not trying to shove shit in my face that I didn’t have interest in. They were genuinely helpful and it totally made my day. Thanks ladies!

This French retailer just opened September 12, 2008 in the aging Coronado Mall in Albuquerque’s Uptown retail district.
Finally New Mexico gets a Sephora Store. It used to be you could only shop Sephora online or in larger cities like Phoenix, Denver, or Las Vegas. Now just head uptown ABQ.
You will find bright lights, more cosmetics and fragrances that you could ever imagine. Prepare to give the nose a workout smelling all those perfumes. On a positive side you will get to rest your eyes on some beautiful women. Ahhhh… how they love this stuff.
Staff were friendly. Lot’s of stuff to test. Good free samples at checkout.
Have fun !!!