Ps Properties

Not very often do I leave reviews, but in this case I’m just trying to protect the average renter. Hopefully no one experiences what we did. I will start with our walk through. The house was a mess, still had the owners belongings spread through out. Our agent Brandy told us they were going to clean the house spotless and the owners needed an extra week to have someone get their belongings out of the garage. We understood and agreed that a short period of time would be fine. Upon move in, the house seemed as if they vacuumed it and wiped down all the counters, but definitely was not cleaned. The owners belongings were still through out the house so we had to move it all to the garage. So we did a thorough cleaning to the house and moved in. In the first month we noticed the swamp cooler leaking and ants throughout the house. We did a verbal and online maintenance request. Never heard back on either. The second month rolls around, the owners belongings are still in the garage, and winter has arrived. The garage would’ve been nice to put our cars in so we bugged our agent about the owners stuff from kids toys, personal records, to furniture and she said she would have a neighbor come by and move it out, and we reminded her of the leak and ants at this point too as we are starting to get a large ice slab on the roof. A couple more weeks go by and we finally get a call from some strangers saying they would be there the next day to move the owners stuff out. Ok, great! About time! So they show up and take the day to move the majority of stuff to the attic, move a few things out and leave the rest in the garage… to our surprise it was the actual owners of the house that showed up and they didn’t agree with lying about a neighbor doing the job, nice people, but it was also a conflict of interest. Then a week later someone showed up to kill the ants. It’s great not receiving notice, especially when they do a joke job that doesn’t change the ant situation! So the third month comes and we notice the floor, walls and ceiling in my daughters room is all wet (under the swamp cooler that now has a huge foot thick ice slab under it)…I call and make another maintenance request. Great! They send someone out to plug the line on the swamp cooler… guess I will knock the ice off myself and not allow my daughter to sleep in the wet moldy room. A month goes by and two months away from the end of our lease PS starts wanting to know if we were gonna move out so they could put it on the market. The lease states we need to give a 1 month notice. Spring is arriving so they send some guys to prep the swamp cooler, they also turned the heat off and it was still freezing at night. Great. Good thing I knew how to turn the gas and furnace back on. We give our move out notice and are excited to leave. Then two weeks before we move out our washer breaks. We give the usual maintenance requests and it takes a few days to hear back… sucks not being able to do laundry two weeks before moving… we wait, and wait and finally two days before our lease ends someone calls to fix the washer. I told them to wait at this point till we move out cause we are now moving furniture… I’m loading up my trailer and two strangers show up without notice to fix the washer. Whatever, I let them do it. Basically folks, this company is a joke, they just want their cut of money and they don’t follow through with anything the lease requires them too. I don’t recommend wasting any time or money with PS properties and I’m not sure I would believe the review by Brandy H… cause that was our agents name. Good luck.

PS Properties was so wonderful to work with. We moved in to one of their rental properties and it was so nice. They took care of any issues promptly with the maintenance department. When we were ready to buy they helped us in finding and buying our new home. One stop shop!

My experience with them, as a renter, has been excellent. They greatly eased the hassle of relocation, the primary agent has been friendly and accessible long after the lease was signed, and the maintenance crew has been stellar and incredibly responsive.
Given how unsatisfactory I’ve found the performance of other Abq realtors, I doubt I’ll bother working with anyone else when/​if it’s time to move on.