Lowe’s Home Improvement

I’ve been here a couple times with my husband tagging along as he buys stuff for our house. Service is always great. I don’t like pushy workers but I do love being asked if I am finding everything alright. During this trip we did need help finding some stuff so they were extremely helpful.
Thanks, Lowe’s!

Ok so, I love when I go to this location to actually purchase something. The staff are helpful and knowledgeable and always know where to direct me for what I am looking for. However, if you are looking for their ‘install’ service on bigger items, say a front door. Dont waste your time. Heres the long and short of it, I paid for in advance (as per their procedures) an estimate to have a new front door installed. I did this on the 13^th of Nov, the estimate document says I will be contacted within 2 business days to schedule, this should have been by 16^th of Nov. As of the 20^th at 9:30 am I had heard nothing so I phoned to follow up and talked to ‘P*** in the Milworks dept, he stated he would call back with an update, at 4:50pm still nothing. So I called back and spoke with B*** in the same dept. He stated the sales mgr was already off but that he resent the scheduling request out and the the sales mgr would call me the next day. So I waited, I waited 3 business days, on the 23^rd still nada so I phoned back. I spoke with D*** at 7pm on the 23^rd. I was told to call back after 8am in the morning. So on the 24^th (we are now 8 business days and 11 days since my purchase of the estimate) I phoned back at 9am and spoke with B** and was told that no one was around that could help and did I want to cancel the estimate. I told him no, I needed a new door and needed them to follow through on the purchase, especially now that my CC statement had come and Im now paying interest on a service that they have yet to perform. He stated he could not help me but he would have someone phone me back later that day. Well here I sit, 6:30pm and what a surprise, no call back. My next step is to call corporate, and then I’ll phone the store again. So excellent in store service, LOUSY AND DISINTERESTED follow up on any ‘install’ purchase. I just need them to make this right and sell and install a new door as I wanted. Hmmm Maybe Home Depot will be more attentive?

This has got to be the best Lowe’s I’ve ever been to! The staff here is so helpful. Multiple employees stopped what they were working on to help me find exactly what I needed for my project. We were also able to get a great deal on some scrap wood we found!

Worst experience… after much searching, found a frig… searched to find someone to sell it to us! Bought it, set up delivery date, received call night before to verify from delivery guy for this morning, took off work, received call from store to say they don’t have it! Maybe 3 weeks! And oh yea, you need to go to the store to get your refund on C/​C! Won’t forget this guys!!!

Holy cow. Hands down the best service ever and I did not even get the guy’s name but will be calling corporate tomorrow and following up with an email as this had to be the best trip to lowes ever. Did I say ever. First off I bought something online they had it in stock and I showed up 10 min later and walked in and walked out no lie it took longer to buy online than actually pick it up. Plus the guy recognized my status and was awesome. He went way beyond and for Home Depot down the street maybe it would be time to learn from a more superior box store. First have the item in stock when you say it is, second put your high value items in a lock box or cage so you do not blame that on why you do not have something in stock and lastly be customer oriented. It goes a long long way. Lowes if I lived here I would drive to this location no matter what. Hands down awesome experience.

Ask and you shall receive. Need an extension cord — aisle 14. Military? Yep– 10% discount. Friendly and helpful.

Excellent customer service! Where ever we went in the store, there was always an employee near by that asked if we needed any help. We’ll definitely be regulars there :)

Nice store, well stocked, friendly staff.

I have always had great customer service here. The store is clean and is in a perfect location.

Good place to go for anything you need for your home. The staff is super helpful.

The store has a little bit of everything, and I find myself spending too much money there. The one thing that is kind of a raw deal is the opener for the paint cans. Including primers, glosses, and flats, I have purchased nearly $ 1000.00 in paint and supplies. I really don’t think that they need to charge .39 cents for a little opener so I can use the above mentioned $ 1000.00 worth of supplies. I remember the day when that tool was free when you bought a $ 30.00 can of paint. Just seems like a nickle and dime situation.

Great selection, and things are a bit easier to find than at the Home Depot around the corner.