I have to laugh and shrug every time I hear a complaint about the Better Business Bureau not properly addressing a complaint. My eye opening experience occurred many years ago in Albuquerque when a mechanic tried to rip me off by replacing a part on my car that did not resolve the car complaint he said it would solve. When I called the BBB they said the repair guy, a long time dues paying member of the BBB, would never do that to a customer, blah, blah blah! The BBB is a joke.