US Post Office

They never answer the phone. I have had to call this place several times and they never answer. Are you hiring?

Confirming other Unilocal reviews that the passport service at this Alameda location is awful. I waited in line for 3 hours for passport renewal for my child, and 1 person ahead of me took 45 minutes to get their paperwork done. The USPS employees work in slow motion and really don’t care at all. If they were working anywhere else, they’d be fired for sure.
Passport website and sign on USPS door says to call (510) 748‑4156 for a passport appointment. I watched that phone ring while I was at the passport counter for over 15 minutes. Another black lady was sitting right next to the phone and just let it ring. She didn’t look like she was doing anything, but just sat there. I had previously tried calling multiple times for an appt but no one picked up. Now I know that the phone service is a joke.
By the way, if you are renewing or applying for passport for a minor, you’ll need photocopies (front and back) of the parents’ photo id. It isn’t clear on the passport instruction form, but good thing we brought it just in case. Otherwise, it would have taken another trip to this awful place.

Let me start off by saying I came into this post office to renew my passport and they told me I have to call this number in order to renew and make an appointment for Saturdays I work a 9 – 6 job Monday through Friday so i would never be able to make it during the week. I have been calling the number for the last week!!! No one has answered my calls nor do they have a voicemail or an automatic number they will allow me to schedule an appointment to get my passport done!!! I have never been so angry I’m trying to travel over seas within the next month and because they won’t answer their phone so I can make a simple appointment drives me nuts and they don’t even have anything online that allows you to make an appointment I meant what the hell ???

Dear guy who was just in the passport door literally 5mins ago. we can read. we know that we need to make an appointment for passport but we are asking u something else but u are a jerk and ignored us and shut the door and pointed at the sign to call the number TO MAKE AN APPOINTMENT…
Try calling this number (510) 748‑4156
Alameda, CA right now and tell me if u got someone to pick up the phone been trying for days now and when i personally came in to check and ask i got to deal with this rude guy. u know who u are!!!

This post office absolutely sucks. I need a passport and I was waiting outside the office. To start, the website lied about the hours. They open at 9 on Saturdays and only take those with appointments, but it’s impossible to make an appointment because they never answer the phone. I wait at the office right when they open and they open late. When the man finally comes out, he’s rude and doesn’t answer questions but blatantly ignores you… unless you have an appointment. This is the worst post office. Too bad you can’t do passports somewhere else.

Do NOT go here for passport services. The person working that office is beyond hostile and awful. And be sure if you do go that everything is stapled and photocopied the way it needs to be. The website for passports isn’t clear on this, but you need a photocopy of your ID and that of every person applying before you arrive. There’s an office max in the parking lot. There is no copier in the post office. But really, do yourself a favor and go somewhere else. You’ve been warned. The SF consulate takes longer to get into, but it’s MUCH better to deal with. These people are terrible…

Two stars overall rating is outrageously generous. The employees don’t care and the passport service a joke — conflicting information between phone, in person, and website. I have lost hours and avoid the post office at all costs. If it was a business it would be long dead.
Take a big breath before you step in and just be happy you don’t work there.

They were closed when I came after 5 but I was able to drop of stamped stuff. Im a regular here, sometimes it’s a bit of a wait but I also use usps to help stamp things ahead of time with my comp and printer yah!

this location have alot of Rat. I had a package need to ship by UPS, by accidentlay i drop it into drop box, i return back to front desk ask them for help. The answer is once the sorter find my item will help me send it to UPS truck, i am so stupid to trust, just leave the office. after that day i keep tracking my ups item, but the item never shows on the tracking information. please everyone …

They do not pick up the phone and when they do they hang up on purpose! I have tried to get through multiple times and have not been able to. Horrible!

Yep, this place is terrible.
Customer Service: Every time I go here, there is a damn line. The people helping are not always the most pleasant except for an older man — I forget his name but he’s always been nice and helpful. Now the other employees are not always pleasant and sometimes downright rude!
Recently we had a woman give us the wrong package and also delay the line after we returned because she could not locate another customer’s package. A new person came in and finally resolved the issue after 20 or so minutes. Now you would expect her to help keep the line going but instead she just disappeared and allowed the guy to take care of the long ass line. He was actually very nice and quite knowledgable.
Environment: The setup is fine. They have several desk areas for you to package your items at. The mail slots are big enough for most packages and the parking is abundant.
I only gave it two stars cause of the two pleasant dudes that work here but besides that, I can’t stand coming to this place.

The Asian blonde curly hair is super rude and must not like her job. She refused to take my package because the address not found. I went to UPS would take my package and nothing wrong with the address that I want to send to. That lady must be lazy at work and don’t want to work. Never come back again. :(

Plan on waiting 20min or more in line
1 staff was friendly and attempting to call for help. Of course, no one comes since they are on their scheduled break. «It’s my break and my time!» «Do you need help or not? There are people in line» This was my clerk who received evil eyes from 15 people in line. Postal machine was broken outside.
1 staff person only working pick ups with a negative attitude to her peers — interestingly an unhappy place to work was the perception
1 management person working complaints — did not acknowledge the line of now 15 people as he had no solution for the poor customer service being provided.
State employees your tax dollars at work
If you need to mail anything, use their online service to mail packages, print postage from home, tape on your packages and have your post man pick up from your home. Avoid d

Today I am going to review the passport office of this branch of the USPS. The guy that works in there has been there for several years and everytime that I have gone in there, he is the only one, and man, is his attitude imperial and arrogant.
Today I went in at 11:30AM to see about passport renewal and he said he is «Full up» and that he fills up by 9AM. The hours posted are cryptic, shoddy and the service is patronizing. Of course, I will go to another post office to renew my passport — I’m sure he’ll be thrilled because he seems to hate his job. If it fills up at 9AM on a Saturday, POST it. Maybe try having appointments? They used to have appts so for the life of me, I can’t understand why you would let 25 people stand in a hot, smelly and stuffy room. When was he going to tell the people he was full up?
And where is the postmaster?
If you follow my Alamed Unilocal you know that service is paramount to me, so if you want great service, go somewhere else — NOT alameda.

The two stars are because of the nice people who work in the walk in to help with your packages and etc. They’re the nicest people ever and are there day in and day out
But the passport office is a mess! No regular hours posted and they go from a month of appointment only to no appointments at all. I came here today to see a «closed every Tuesday» sign that I have NEVER seen before. Like, excuse me, I just want to get out of this country because of this kind of nonsense.

The short stubby lady with the crazy eyes is super rude and must hate her job. I understand they probably deal with the same problems from different people all the time but she needs to be more patient with people and their first time experience with a package that’s lost in the mail. She wouldn’t listen to what I was trying to tell her and kept cutting me off and then gave me answers to questions that she was assuming I was trying to ask her. When I stopped being polite and started talking over her and finally got my real questions out she huffed and said «I’m not going to sit here and debate with you». I finally lost it and told her i dont know what went wrong in her day but she didn’t have to be rude. I guess after she figured out that I wasn’t just some push over she started to change her tone and finally told me something I was satisfied with, which was directing me to the supervisor for further help because she sure as hell wasn’t going to give it to me.
When i got to the room where the supervisor was suppose to be, there was a guy there on the phone and when he was done he asked if i had a question and i told him that the rude lady from outside told me to come in to talk to the supervisor and she must get a lot of complaints because when i mentioned the «rude lady» he responded with «the short one?». I told him yes, and he called for the supervisor. The supervisor was just as unhelpful but at least his tone was better, he was a little more patient and actually let me explain my situation which was all I wanted from the rude lady. Before I left I did tell him that he should have a talk with the short stubby crazy eyes lady because she was horrible and unwilling to help me and he just gave me a generic «uh huh, OK sure» nod.

I have been calling on multiple days the number on their website to address an issue with not receiving mail for 3 straight weeks. I call over and over and it just rings and rings.
Today I finally got through and was put on hold, only to be disconnected after being on hold for 20 minutes. I have tried calling back every 10 minutes the past hour and I haven’t gotten through again.
Very irritating to see my tax dollars work like this.

Rude, slow, sad.
The place looked pretty disorganized and the only reason why I am giving it two stars instead of one is because one of the employees was nice. But the one who I talked to first was the definition of an unhappy employee who hates his customers.
Sad.

#1 — Wrong hours listed. Not open until 5:30pm on weekdays. Closes at 5. Just submitted this on the form, hopefully Unilocal staff approve my change.
#2 — Slow but effective. I’ve had mixed experiences here, and generally the lines are long and it really seems like there should always be one more teller every time I’ve been in. That said, they’re friendly and I’ve always gotten what I needed to do, done.
#3 — Really positive experience today. I went in, going on the listed hours where it said the place was open until 5:30. I got there at 5:10. A woman poked her head through the door into the hallway and said they were closed. «Oh no,» I said, disappointed. «I just need to mail this one letter to England,» I added. «And I also need an envelope.» She said, «Well, we’re closed, we’ve been closing at 5pm for over a year now. But hey, give me $ 1.15 and $.45 for the envelope.» So I gave her some money, she went back in, came out a minute later with the international stamp and the envelope. Awesome service and friendliness! Bumping my review from 3 to 4 stars just for her service.

I have had good experiences at the Post Office and I like the machine that dispenses the stamps that appear to have been printed with an ink jet. But if I want the fancy stamps I’ll go inside and wait in line. The lines can get long during the holidays so I choose my time carefully.
Most of the clerks I have worked with have been nice. Service with a smile.