Pandora’s Cupcakes

I am very disappointed by the lack of professionalism. I drove 15 miles today only to arrive at 6pm and it was closed (however the store hours on the door said open until 8pm). There was explanation on the door or anything. I didn’t think I had to call to make sure they were open when even Unilocal said until 8pm. I have been patient with this establishment over inconsistency in quality but the lack of professionalism has made my decision to shop elsewhere easy.

Poor service, took about 5 mins for the girl from back to come out, she seemed to care less if I bought anything or not, terrible. Probably could make better cupcakes at home, boring flavors and pretty bland, icing is like a vanilla w just a hint of whatever the flavor is suppose to be, no fillings in cakes, just tastes like a box cake mix, if I didn’t have a groupon I wasted my money on I would not be back, not to mention the price is more than $ 2 a cupcakr

8÷8÷2015. 1:25
Just stopped at Pandora for a treat. Walked in for service and stood there with my 2 daughters for 7 minutes. The young lady working was washing dishes. Didn’t hear us at all. We left and as the car pulled out, there was service at the counter.
Awful, nonexistent service. Won’t be back!
Don’t waste your time.

So here is my story. Pandora’s cupcakes offered a groupon where you could spend $ 15 and get $ 30 worth of goods. The $ 30 worth of goods came in three $ 10 vouchers. We called the store and asked what the rules were on the groupon redemption. We were told we could not use all the vouchers at the same time but rather it would have to be used on different days.
The last line is important because my wife ordered a batch of cupcakes for a Friday pickup and another batch for a Saturday pickup. We stayed within the rules given to us by Pandora’s Cupcake.
My wife decided to order some cupcakes for our son’s birthday. She called in the order, gave her credit card number to Ken, who is the owner, but before my wife hung up, she told Ken she forgot she had the groupons and wanted to use them. He said it was too late, order has been processed and that was that. She called me and let me know the situation which was upsetting that a customer would be treated that way. I decided to call and talk to Ken myself.
Ken picked up the phone and i introduced myself and recapped what my wife told me. He acknowledged the exchange with my wife and I asked him are orders final or can you cancel them and place them again. He said he could cancel the order but we couldn’t use the groupon in the manner which we were trying. I explained to him that was how it was told to us and he said we were trying to «skirt» the groupon rules. I told him we did not and were only trying to stay within the rules. He got frustrated and said it wasn’t fair to him the way we were putting our order in and he would not let us use the groupon. He said he would cancel the order and then told us to get a refund from groupon. I told him I was pretty upset being told I was trying to cheat him but rather they should change their rules on ordering when using a groupon. Change it to a groupon can only be used once a week but don’t tell me the rule to use it and then call me a cheater when I stay within your rules.
Needless to say, my wife and I need to find a new treat for our guests when they come to our son’s first birthday party. I don’t know if the cupcakes are good or not, we didn’t get the chance to try them. I just can’t believe the owner would call a potential customer a cheater. Sadly, they were close to our house but now we have to find another option.

DO NOT WASTE YOUR TIME!!! RUINED BIRTHDAY!!!
I ordered a dozen cupcakes for my wife’s birthday and when I go to pick them up NOTHING! My credit card was charged. The order sheet was there but no one baked the cupcakes. I did receive a refund but I will never go there again.

Visited the cuyahoga falls location today. The lady that helped me could have been a bit more friendly. Maybe a smile would be nice.
I had a caramel apple cupcake. Mediocre at best. The cake part was very dense. Also, I wasn’t expecting the cinnamon to be in the apple filling. It just doesn’t scream «caramel apple» to me, idk. I bought more cupcakes, but haven’t tried them yet. Overall, they are very heavy and just seem too dense to be that perfect cupcake that I expect.
Definitely not a Cupcake Wars contender, but ok for the area I guess.

The couple times I’ve been there, I’ve been really pleased with the cupcakes. The chocolate cupcakes are the ones that are the most moist. The chocolate covered banana was my favorite! I tried the red velvet but, it was a tad bit dry.
One thing I would like to add is that the lady working behind the counter wasn’t very helpful. She wasn’t really selling the cupcakes well, it was like she didn’t care if I bought them or not! Maybe she was having a bad day.
If I’m in the area, I’d pick these cupcakes up. Would I go out of my way for them? No. They are worth trying if you’re in that area though!

Dear Pandora’s Cupcakes,
Thanks for the 10 extra lb’s. Ok, not that much, but we ate our fair share of your delectable little devils. As for any weight I may have gained… well, it was a fun ride getting there.

Today I was in the area for the first time and I decided to try out Pandoras as well as two other cupcake places.
Unlike other cupcake places, they have only one cupcake displayed for each flavor. Yes, the display is mediocre however I appreciate not having to bend down and look at the cupcakes in a case.
The first cupcake I tried was carrot and it was simply amazing!!! Next were the peanut butter and key lime! Just wonderful! What I really like is the icing. Very light and fluffy… and not overpowering the cake. At $ 1.99 each, they were priced right to try more than one. I personally like the regular size cupcakes vs the jumbo ones!
Pandora’s is 4 hours away from me… I’m sad that I can’t visit here more often!!!

We picked up some cupcakes for my mom’s birthday today at the Cuyahoga Falls store. We had French Toast, Snowball and Mint Chocolate. My mom (who is very picky) RAVED about the Mint Chocolate cupcake, especially the cake and how moist it was. The French Toast was dead on, really tasted like french toast. Loved the crisp bacon on top! Our son, who likes simple cupcakes, asked if they could put oreos on a vanilla/​vanilla cupcake and they were happy to oblige. Great customer service. Overall, we were very pleased and will most definitely go back, soon I hope :)

I’m not sure what the haters problems are. We tried three cupcakes: Mint Oreo, Peanut Butter and Salted Carmel. All three were AMAZING. I consider myself to be a sweets conessuir and these were top notch. All three cakes were moist and flavorful, they barely left crumbs they were so moist. The frosting was divine with lots of flavor, creaminess and sweetness. I plan to go back to try all the other flavors. The shop is very simple and low frills but who cares because the cupcakes are delicious. The girl gave us each a free cake ball, one choc on choc the other choc orange. They were both the best thing I have ever had.
There are some real haters on here but I think they must be crazy or have caught a bad day because their reviews have nothing to do with what I saw and tasted. I recommend you visit Pandoras Cupcakes NOW!

I got the one that they shooo’d a fly off! Special!

So I moved to the cleveland area from kansas city a while back and was struggling with finding a nice cupcakery. we tried main street cupcakes in medina initially, but yuck. we stumbled across this store randomly when we were looking for something else. it felt like destiny, i had just said no more than 10 minutes before that i really was in the mood for a cupcake.
we stopped in to check it out. the location is a little hidden, but quite a cute storefront. i will say i was expecting a bit more whimsy from a cupcake shop, thats the point right? the cupcakes were kind of randomly displayed to the right, some past reviewers mentioned it was sort of pathetic looking, but i don’t take issue with it all that much; to me it’s truly the flavor that counts.
anyway they had quite a few flavors available for the day. we got the mint chocolate one, peanut butter cup, salted caramel, chocolate caramel, and red velvet. i was tempted to get the lemon blueberry, but maybe once the spring/​summer rolls around it’ll be more appropriate.
the stand outs were definitely the peanut butter and chocolate caramel. they weren’t overly sugary and the size of the cake was a nice ratio to the icing. i have to say the taste is great, nothing extremely revelating about these babies, just great tasting cupcakes.
i have to disagree with some of these reviews, they’re the best i’ve tasted in this area thus far. overall a great cupcakery, great taste, nice store and size; not much more you could ask for!

After more visits to try other cupcake flavors, I had to bring down the star. The flavor was not consistent and sometimes too dry. This means you better eat them soon after getting em. Keep them for the next day and you may regret it… Some of the selections are flavorless (e.g. red velvet) and a bit uninspiring. Would like to see more creativity and a «unique» flavor shouldn’t be rotated around once every 2 days. Drive-​through is still awesome though.

I would consider myself hard to please when it comes to sweets, but I’ve been here a couple of times and this place has some really good cupcakes!
You can tell they make all of their cupcake mixes and frostings from scratch (no boxed nonsense here). All of the cupcakes I have tried have been moist with delicious frosting and sometimes bacon (Elvis cupcake, French Toast Cupcake).
My absolute favorite is the Caramel cupcake with caramel drizzle, absolutely amazing.
Although it is nestled in the back of a strip mall, kind of hard to see, and the interior décor could use a little help (maybe some glass cases for the cupcakes instead of racks?). It is definitely a diamond in the rough. I would give them a chance if you’ve never been there.

I like these cupcakes. I’ve made a few purchases and tried two myself so far: Red Velvet with Cream Cheese frosting and Banana Cream. Those were both highly delicious.
The store itself may throw you when you walk it as it seems oddly like they don’t sell cupcakes or anything else in there. Do not be fooled. They do, in fact, sell cupcakes. There are a few (2 or 3) little café tables where you can sit to enjoy your sugary treat and a small fridge with milk, iced coffees and other potables as well so you can relax for a moment and enjoy the dessert.
There is also a drive-​through for easy cupcake acquisition in bad weather.

If there could be a favorite indulgence of mine it would be a box of cupcakes. Shocking, my first knowledge of Pandora’s came from a friend. I came home one day to a box of 6 of these amazing looking cupcakes on my door. I was elated and also a bit sad I didn’t find this place first. I mean, after all, I have ate at some of the most popular cupcakes places all over the United States.
My first encounter with Pandora’s was heightened because it was a surprise and I didn’t have to pay for them. Everything seems better that way, right? The chocolate mint was the only one I can remember at the moment (it was 2 months ago you know!)
Overall, they must have been pretty good because last night the boy and I decided to stop and pick up 4. Service was nice, the shop is cute but lacking something. I couldn’t put my finger on it but maybe it was too sterile? Cupcakes scream fun and playful to me and the name can lead to so much– but the store? BORING!
Anyways, about the cupcake… it needs work. I don’t want to sound harsh but I have had better from people who make them at home. I am kind of surprised there is a store open when clearly, the recipes are not nailed down and perfect.
First, the cake when we bought it was very dry. Now, imagine eating them they next day. You need a couple glasses of water to get them down. Definite 0 points on the cake part at all. The frosting is also OK but again, even the frosting is dry and really lacks flavor. Maybe if you eat them in store they are OK? But I definitely would NOT buy these a couple days out, or even the day before and bring them to a party.
If you want excellent cupcakes head down Market to West Side or a little further into downtown Akron and try out Carolines. All far superior cupcakes.

Let’s start with the name. It’s great! It harkens to mythology and the box of legend that belonged to this young lady. When she opened it, all the evils of the world escaped!
The promise of absolute decadence has been made!
Yet if you get cupcakes here the boxes don’t say «Pandora’s Box»
How stunningly disappointing!
If you’re gonna name your establishment after something play on it, don’t just allude to it play it to the hilt!
All drum-​roll and no cymbal crash!
Already bought ten thousand boxes? Make a special cupcake that one only gets when one purchases a dozen or more and put it in a separate box that is labeled Pandora’s Box! A little spin n the Baker’s dozen. Get people to up their order just to get the special cake!
Make ‘em in small batches and run out of them and give people rain checks when you run out.
It’s not that the cupcakes were bad, I mean we’re talking cupcakes here, what can be bad?
However, if you only do one thing, methinks you should do it better than anyone else around. At Giant Eagle 300 yards away if I don’t like the bakery’s cupcakes at least I can buy a bagel or a loaf of bread or a cookie, but here we have but one choice!
I musn’t be allowed me to regret that choice!
The six various cupcakes we got were just O.K.
I can get O.K. anywhere!
They were kinda dry, and the overpowering flavor of the cupcakes was sweet, followed by a whisper of whatever flavor of cupcake one purchased, (e.g. mint or chocolate). Kinda like the Hershey bar of cupcakes. In vending machines everywhere!
I’m an infrequent baker, but I made a scratch cake recently (give credit to The Joy of Baking), that just put any of the six cupcakes we tried to shame! That shouldn’t be. If you want me to return I should be thinking «This is so much better than anything I could make», not «I’m not sure the taste merits the calories.»
I know it costs more, but real butter when the recipe calls for a fat, real vanilla, real eggs and egg yolks and nothing with the word «hydrogenated» in it, etc. would go a long way toward fixing things here. Cost more? Up your prices, just stop compromising and start making big bucks!

I saw on Facebook that Pandora’s was asking for people to write great reviews of their shop for a free cupcake. I felt bad only giving 3 stars and thought I’d try them again. I went back later that week when my boyfriend and I were craving some sweets and ordered a few cupcakes of assorted flavors and brought them home. They were terrible. We couldn’t even eat them. The cake was stale and flavorless and the frosting was overly sweet and didn’t have a great flavor either. We ended up throwing the cupcakes away and going back out to the gas station for some candy bars which sadly, were much more delicious.

I’m torn.
On one hand, I was excited for this place to open. Thrilled there would be a place near by that I could sneak off to and indulge myself while not leaving a lot of evidence behind of my devious deeds.
On the other hand, aren’t we done with this whole cupcake thing? I could see this working well in conjunction with something else (eg. Coffee shop, sandwiches, et cetera).
Regardless of that…
West Side Bakery still has these folks beat. WSB only offers chocolate and vanilla cupcakes (without special ordering), but the quality and aesthetic value of their cupcakes is so far beyond Pandora’s. And I can get a sandwich or salad there, a cup of coffee, and any of their delectable cookies/​scones. I think they even have soup. I fully understand that the name is ‘Pandora’s Cupcakes’…but still. Uni-​purpose places never really make me happy. Especially when they don’t even do their sole purpose that well.
I had a Red Velvet cupcake when I went in and was brought back a French Toast cupcake by a friend when she went. I have been called ‘particular’ when it comes to red velvet, and it’s true. Unfortunately, the red velvet cupcake was hurt-​your-​teeth sweet and not the least bit chocolatey. COME ON, people! Put some cocoa in your red velvet! It’s not white cake with food coloring. I’m not even going to begin to comment on the ‘french toast’ cupcake. Bleh.
All in all… if you have a hankering for a cupcake… Go to West Side Bakery. Or, if you craving ‘unique’ flavors, head to Main Street Cupcakes in Hudson/​Medina.