Big Tom’s Plumbing & Drain

Recommended work over $ 2,000 that I don’t need, and didn’t clean up after cleaning a drain, resulting in my dogs eating rat poison. I had to take all 4 dogs in for emergency vet care due to their gross negligence. Rude and unprofessional.

I can’t comment on how good of work they do they just never showed up! Called in the morning to schedule an evening appointment at 6 and they said no problem. Got home at 5:45 and waited, 7 rolls around I call them they send me through some answering service and a tech calls me at 7:20 he said I’m had some personal troubles I’ll be there shortly. 8:20 rolls around and I call him back and cancel the appointment. Then tech proceeds to cuss at me and tell me how rude I am — –Haha. Right that’s me. I will never give this company a dime. I would say that they are unprofessional but that’s too nice. Flat out rude. I wish I could give zero stars.

I own my home in akron still, but moved away 3 years ago for work. I was unable to sell so have been stuck renting since i left. I first used these guys on a small leak, then later used them to install a tub surround, and fix a clogged main pipe.
They have been very professional, responsive, and the price seems fair. Considering when i call them, i’m not there, and about half the time, the house has been unoccupied, i’ve been very pleased.
Based on my experience, i would recommend them.

Clogged Main Drain Review
Our landlord arranged the appointment and paid so I can’t comment on the beginning and end… but it was a middle I’d rather not repeat.
Gave 2 time frames when they might show up… late in the day on Tuesday or First Thing Wednesday. We did not get a call telling us they would not be there Tuesday, but they did show up right at 10 am the next morning.
The two men debated if the 40+ year old toilet could handle the manual snake… I suggested they take it off… they didn’t want to «make a mess»… and at least they didn’t break the toilet… but we are remodeling that bathroom and that toilet is about to be thrown out… nope… we’ll leave it on… I wish I had pushed the issue…
They ended up breaking the seal on the clean out and seemed un prepared for the river of «stuff» that gushed out… and not able to clean up the mess.
It took about 10 minutes to run the large power snake and find the clog… and then about 20 minutes of using my husband’s push broom and buckets sort of not cleaning it up.
They would have left without saying anything to me, but had to ask what phone number to use to call the landlord for payment.
All they said on the way out of the garage was «you might want to put some bleach on the floor.»
There is half an inch of fluid and plenty of solids all over still… be sure you ask what clean up you should expect if you decide to give them a try!