Things Remembered

Extremely disappointed! We found out that they were ABSOLUTELY wrong when we went to the one at the NEX. Long story short, my husband ordered 4 engraved flasks and realized he inputted the wrong date. He apologized and we asked twice (once in the store and once over the phone) if there is ANYTHING they could do. Scratch out the date or make it a rectangle or make a design to cover up the mistake. They said they can’t do anything. That was it. We felt that something wasn’t right so we went to the NEX store and told us our mistake. With no hesitation they immediately said «no problem.» We saw the store manager simply rip off the black engraved plaque and she said they will replace it with a new corrected one. I’m sorry I will never order from this store ever again. Go to the NEX one. I will even write a corporate complaint so they don’t upset anymore customers under the «Things remembered» name.

I wish Unilocal would let me give a zero star rating. Horrible customer service and unprofessional work not to mention over priced items. Most of the sales associates were very helpful and friendly. The engravers are a completely different story.
First, I was told by THEM to pick up my finished product 4 hours later. When I went back, it wasn’t completed. I waited an extra hour. When I went to pick up the second time, they tried to give me a CRACKED product. The sales associate had showed me the product before it was engraved and it wasn’t cracked. When I pointed this out to the engraver (Brandy), she talked to the manager Sheralyn who rolled her eyes right in front of me and reluctantly said they could do another one but that it would take 20min. To make a long story short, they spelled the name wrong the second time, and for the third attempt, the writing was OBVIOUSLY tilted. They then told us to return the next day as they already closed their cash register.
The next day, I received a call saying they ran out of the style of tie clips that I chose because they tried many times to engrave it without success. They claimed it was a «manufacturers defect». WTF! At this point, I was too fed up, so agreed to another style. When I went to pick up my product, the two unpleasant employees acted like nothing happened the day before.
Completely unacceptable! Stay away! Go to the one at windward mall. Much better service and engraving!

If I could give zero star I would. Extremely rude staff.
Me and my friend came here to pick up gifts for families. We pick two items one of it was a tie clip. The cashier Brandy was having some attitude issue already when we were just checking out and before we had any conversation or interaction. We didn’t think much because we thought… You know what everyone has there down time and it probly has been a long day for her. We checked out and nicely asked when it wil be done. We were told that it will be done at nine.
We came back to the store at nine. And Brandy looked super annoyed that we showed up to pick up our stuff. She told us it was not done yet. Ok. Sure. I smiled and left to walk around the mall. We came back at nine fifty five. Hooray, it’s done. We check the products we purchased and found that the tie clip was cracked. At this time, I nicely asked if they can redo another one. Because I am not going to give this out as a gift. The owner I forgot her name sh– something rolled her eyes for like a hundred times and reluctantly told us that they will make another one. Then I politely asked” I’m not trying to be mean or rushing you. I understand it’s a busy day. But I was actually told. My stuff will be done at nine.” They replied me «your items were done at nine. was just waiting for you.» I answered «I actually came back here and checked at nine and you guys said it’s not ready yet…» They were trying to LIE to me… Wow. Even if it’s ready they should’ve called me as what they said. Then they asked us to wait outside of the store because they had to shut their store. The nice sale person came out with the tie clip. We checked it and the NAME was spelt wrong. Then I asked them to do another one. Then the words on the tie clip was tilted. WTF. They said… Pugh you have to come back tmrw to pick it up. Wtf. I told them I live far away. When I left the mall it was way over ten.
The next day I went back they were all faking their smile and. Go like hi dear. Wow, why didnt you know what customer service was yesterday huh. And they screwed up too many times the tie clip I chose so they gave me a different one. Its just not really what I was looking for.
If employees don’t know about customer service you can still fix the business by teaching that individuals or just fire him/​her. If the boss does not care about her customer service the door should be shut.
Good luck with your business with that kinda service.
DONT GO THERE. THEY SUCK!

Nice stuff, poor customer service.
My mom had purchased a wedding frame for me along with an engraving. Unfortunately, I had misplaced the gift receipt for the engraving during a recent move, but I still had the original receipt of purchase so I thought it shouldn’t be a problem right? WRONG! When I presented the original receipt with the frame that was clearly not yet engraved, I was told that I would not be able to have my frame engraved without the gift receipt. It is absolutely ridiculous that the system is not able to reconcile this sort of issue, as apparently the employee needs the gift receipt to complete the transaction. I ended up paying for a whole new engraving so that I could properly commemorate my wedding day with this frame, but that will be my last purchase there.

While searching for a gift for my mom’s momentous birthday, I stumbled upon this store. The idea of presenting her with a personalized gift to mark the occasion appealed to me.
As soon as I walked in the door, I was warmly greeted. You could tell this person was sincere. My salesperson, presented me with a lot of great suggestions. One suggestion was a watch that was available online only but could be delivered to the store. This would save me on shipping costs. Excellent!
The watch was perfect for my mom and would arrive before her birthday. Happily placed my order with my salesperson who assured me I would be called if there was any problems.
Long story short, there was a problem on the online end. My salesperson made sure that the situation was corrected and an excellent solution was made.
Some establishments would just brush a customer off with a «sorry there is nothing I can do, here is your refund». At this Things Remembered my associate made sure the sale was completed from the beginning to end.
Even though this is not the closest location for me, I will be back here. Customer service is something I expect.

Finally joined the Hydroflask bandwagon and since everyone at work have similar ones; I had to get it engraved to differentiate and make it unique. Looked around and decided on Things Remembered. So excited to hear that they offer engraving on outside products that are worth under $ 200.
So I just received my Hydroflask with my engraved name and I’m so impressed with the outcome! Holly and another SA was so patient at explaining the engraving process. I had no clue to what sort of font and size that would complement my Hydorflask and they were informative and gave me great options and suggestions. The turn around time is 24 hours but if you purchase a product of theirs then it’s same day. Sign up for a rewards card since it is bonus points this month. The rewards card is a $ 10 fee but it is lifetime membership and can be used at any Things Remembered locations. Definitely coming back here to engrave and maybe purchase gifts!

I love this place! I get my presents here all the time. The products are pretty reasonably priced, the engraving can get pretty pricey but it is understandable because remember: it’s personalized and is one of a kind. I love that I can get creative when designing my engraving and the fact that it’s a same day turn around time (when not busy) is amazing and unique. They do outside items too, I believe under a $ 200 value, just bring it in, let them inspect it and design your engraving. I have yet to disappoint a friend and/​or family with gifts from here. What makes a special gift even more special? An engraved message made specially for you.

I really love this place over the NEX location. I added engraving to my already engraved hydroflask previously from the NEX location. Customer Service was great, way better than the NEX location. Explained the way I wanted my engraving and the person who did my engraving who was the assistant manager did an excellent job. she knew what I have envisioned for my Hydroflask. To be honest she got my vision on point and actually look better than my previously engraving. Best of all I used my free coupon I got for a free design up to $ 12 and also got a $ 20 reward check. I only spent $ 17 for the whole engrave meant which was originally about $ 50. Cons would be no military discount given. NEX location does. However it’s okay I’ll be doing all my engraving here. I got a few coupons I wanna use. Thanks again

Came in here back in June to buy my cousin & her husband-​to-​be a wedding gift & they had LOTS of gifts to choose from. I decided to get them a picture frame that consists of two hearts intertwins with one another. I got their names engraved on the smaller heart with their wedding date & put in one of their engagement photos. They were very happy with their gift, and so was I cause it was pretty cheap, especially for the quality of the engraving.
I never had a reason to go back into the store other than dreaming about getting one of those pretty bracelets I’ve seen the last time I went in there, but with Christmas I finally had an excuse to go in! We had secret santa for my working place and I picked someone who basically has everything, lol. So again, I opted in for another picture frame. I figure get her a picture frame w/​a picture of her family to put into her new home in Flordia that she’ll be moving into after she retires. I got this this really pretty frame, and had «The Kam Family» engraved. For some reason, the price to have those three words engraved cost A LOT more than what I paid when I previously came here for my cousin’s wedding gift. Just for three words engraved, I had to pay an additional $ 19. They charge you $ 5 extra if you use one of their «premium fonts» but of course, those are the prettier ones so I opted in for that… but still, $ 14 for 3 words — you must be kidding me!
Other than that, customer service is usually really good. They try to help you out as much as possible, but sometimes I feel like they just try to get an extra buck out of you & I can’t help the fact that I love their products.

I came in here recently to find a unique gift to get for a wedding couple. The first time around, I was just looking around and asked for suggestions on what to get. One of them was really helpful and pointed me out to some items. I was able to find one that was really good thanks to her help. This store is all about custom engrave so you can personalize a lot of great gifts for different occasions. I believe the custom engraving is optional but I decided to try it out for the item that I was getting. At the end it came out really nice. They actually suggest that you engrave your item. Pretty much all of the items that they have in the store are kinda engraveable. The staff and customer service is good. For the couple of times that I came here, it seems that they are short staffed or don’t have enough staff to monitor the sales floor. Sometimes you have to wait in order to get helped which I don’t really mind but it is helpful to get some immediate service once in a while. Since it is the holiday season, sometimes they might try to upsell you on certain products. They have a club membership program that you can join for 10 dollars. I joined because I figure this is something and someplace that I might be utilizing more in the future. The prices for a lot of the products are reasonable for the uniqueness of the item. They are located on the first floor of Pearlridge Uptown side of the shopping center, closer to the Macy’s wing.

I honestly love this store because of all the cute things that they sell, but the customer service that I have received while shopping a while back was HORRIBLE! I’m not sure if this practical employee has a bitchy attitude or she was just having a bad time during work.

I was frantically searching for a very last minute, final good-​bye gift. I had no idea what to get, I was basically absent of any ideas. What do you get someone who means so much and whom you won’t see again? Add a budget to that dilemma.
I remembered my nieces purchasing customs Christmas gifts for their parents here. Got online and found the perfect gift for him to remember those wonderful «Island Nights».
Perfect men’s bracelet. Totally customizable and in my price range. Called and to my amazement they were able to complete the engraving in an hour!
Got to the store, it was very neat, clean and the employee was knowledge-​able and so very sweet. Very helpful and good at upselling *wink*
Bracelet came out spectacular! Great quality and looks a lot more than what I paid for. Love it here and I will definitely be back!

I have noting bad to say about Things Remembered. I even signed up for their members rewards since I know I’ll be a repeat customer for many future celebrations and events. I have bought a few gifts from this place and you can customize it. They even have a book that helps you with the perfect words to engrave.
For the recipients of my «Things Remembered» gifts, they said things like it’s one of the best gifts they have ever been given because it’s very meaningful.
For a customized gift shop, they have really really nice gifts. Also very affordable. They even have sales! Like legit nice sales! Right now they have sales on Mother’s Day items. Now that’s something that makes sense. They have sales on NICE items.
This place is very convenient. You can give a nice and meaningful gift and they can be done with engraving it in an hour. That’s amazing! That’s one of the reasons I love this place, along with their top notch customer service and convenient location (upper pearlridge, next to macys).
It’s worth the drive wherever u are. I would def check it out.

The first time I heard of this store was at a bridal expo I went to last year. I never really thought about getting anything because I just thought everything was so expensive? At my bridal shower I got things remembered gifts and was so intrigued by what I got because for some reason I just thought they had a limited supply of wedding stuff. Little did I know they had a galore of gifts!!! After my wedding I went in to buy Christmas gifts for coworkers and also birthday gifts. I have been hooked ever since. I got married on 8÷10÷13 and had 9 bridesmaid and after the wedding I wanted to give all my bridesmaid something to remember the wedding. I love that you can engrave the gifts with whatever you want. Depending on how busy the store is, you can get your gift engraved in an hour. From my experience, I’ve never gotten my engraved gifts back on time. The workers have to multitask and help customers, answer phone, and in between engrave your gift. If you have a lot of time you can wait or go shopping but for me I just come back the next day. The store also has a rewards club and u get points for every purchase. I love everything about this store except the fact you will not get your engraving when they tell you but it doesn’t matter because I love their products! I’ve been here a lot and can only complain about 1 visit that I wasn’t happy about. One of the workers was pretty rude and looked like she hated her job, I was feeling rushed and screwed my order. I still have 4 more bridesmaid so I have a lot more shopping to do. They also have great sales. I highly recommend this store to everyone!!! Oops, I almost forgot to mention, their gifts are pretty affordable for anyone.

Every time I have come to this store the service has been helpful! I love the customized engraving while you shop! There are so many gifts to choose from for that special occasion! Got my champagne flutes here and a few other items! I do think there needs to be more than one employee to work in the weekends! Especially since it’s so busy and they have to be both cashier and engraver! Other than that I am happy I no longer have to order through catalog and or online for their gifts!

The only reason I’m giving this place 1 star is because I can’t give anything less. I had the WORST experience & it was my first time shopping here (first impressions are VERY important). Upon picking up my «order», they forgot to complete it. I was told that a customer who came in AFTER me was being taken care of first & I would have to wait an extra 10−15min or so. Upset, I walked out and came back 15min later. Not only did I have to stand in line again, the employee that helped me didn’t recognize me so I had to tell him for the 3^rd time what I was picking up. He then told me boxes weren’t available, and shoved my package into my hand. Furious, I asked to speak to a manager. I waited around, no one came. So I left, I later called the store and spoke to Kelly. Who couldn’t do anything but «talk» to her employee whom was rude and disrespectful. This is the first and last time I will ever shop here. I don’t recommend anyone waste their time.