Hertz Rent A Car

Called this location made a reservation and in one hour I was picked up from my hotel by Denise she was amazing super nice. Denise helped me with my rental and I was in and out in no time! The return was just as fast no problems at all great service.

DO NOT rent from Hertz! Reserved a car from the Ahwatukee (for $ 27/day)location for pick-​up today thru Expedia. Expedia confirmation show this Location open 24 hrs. & Hertz website shows open until 4pm. I got here at 1:30 and they are closed. I called Hertz and the said the only place open was the airport — but the charge would be 3 TIMES THE ABOUT! They would not do anything about it and refused to honor the confirmed rate I had. I will NEVER rent from Hertz again.

Landed late, on a tight schedule… Got to my car. Filthy, inside and out. It smelled like a hockey team had lived in here for about a week. The client that I had to pick up made several comments about the vehicle. It was pretty embarrassing. Upon my return, I called Hertz to get their address for the drop off location. They gave me the address to their corporate office, directed me several miles out-​of-​the-​way before I caught on. I rent a lot of cars… This was the worst experience in a long, long time.

Tuesday, September 8, 2015: I reserved a car for 8:00 am and opted for the FREE pick up service. At 7:55 am, Hertz had not even started on their way to my home. I called and asked for a status and ETA. In the process, I was put on hold twice. This told me that the staff didn’t have their act together and were in no way prepared tor my reservation. To my shock and surprise, the FREE pick up service was going to cost me $ 45.00. I rented a car from the same facility in April and was not assessed a fee for an advertised FREE service. I was already at least an hour behind schedule, before even starting my trip. Other people were waiting on me, too. I’m the type of person that is NEVER late. This is a bad way to start a week-​long trip and an additional $ 45.00 in the hole.

Beware Beware. Do not rent from here if you can help it. I had a rental through my Mercedes dealership that was suppose to be no charge. A month later I open my bank statement and there is a $ 103.00 charge. I called the local Hertz and spoke to Sidney. She apologizes and says I will see a credit in 7 – 10 days. Guess what… No credit. I call back and speak with another young lady who takes my number and will «call me right back». 3 hours later no call. I call again and speak to a gentleman. Sidney can’t take my call but I should call Hertz billing now. Why am I calling to fix their error? I call Hertz billing and am told the charge is a liability damage waiver I selected. I did NOT select this waiver. After they pull up my contract they see I did not select their waiver. Again I am told to expect a full credit in 3 – 5 days. Hmmm we will see. :/

Went to Hertz with my mom to rent a car for a road trip. I was actually pretty pleased with the service. We had Michael help us and he was very helpful. Originally we were told we would be getting an Impala which seemed sufficient for our trip. Somehow that wasn’t the case and we were told we would be getting a Prius. I’m all about saving money on gas but there wasn’t enough room for 3 adults and a toddler car seat for 6 hours packed with suitcases and ice chests. So Michael said he would be able to get us a Buick if we could come back in an hour. He was true to his word and we got the Buick and had no issues at all. Definitely will choose this Hertz for all my future car rentals.

Picking up the car was fine and the car was nice, but when I dropped off the car they told me they couldn’t close the ticket yet because my insurance company still needed to approve one more day. They said they would call me to go over the charges when they were going to close the ticket, I asked that they email me a receipt and they said they would get my email address when they called me. No one ever called and they charged my card without going over the charges with me. Unacceptable. When I tried to call their office I had to navigate through 3 layers of the menu for it to tell they were closed (apparently the hours listed on Google and Unilocal are different than the hours on the Hertz website). The auto message said I could get a receipt from
. I was able to pull a receipt from there but it was cryptic as hell as to what I was actually being charged for and what my insurance company was covering.
It is not okay for you tell me you are going to follow up with me and then not follow up, and it absolutely unacceptable to charge my card without informing me of the charges and total first!

Wow, the other reviews here are kind of surprising. I’ve had nothing but great experiences the handful of times I’ve rented at the Ahwatukee Hertz over the past 5 years. That’s before and after I signed up for the free rewards Gold Membership program a few years ago.
I always picked up/​dropped off the vehicles in Ahwatukee, so never had to deal with the airport. They have a key night dropbox which has come in handy for me a number of times
The rewards add up fairly quickly, and as a gold member, checking a car out is a breeze. Place the order online, and all they need to see is your DL and your CC to verify, then you’re on your way
I believe each car had free Sirius radio. I especially like that every time they were able to honor my requests for a car with a USB connection. One time I even was given a free upgrade because they were out of cars with USB at the level I reserved, which was totally cool of them
Oh, and bonus? It shares the strip mall with the awesome Bagel Man and The Original Burrito Co!
So yeah, check my reviews, I’m a straight shooter. I happily use the Ahwatukee Hertz

WOW, I have never had such horrible customer service in my life. The associate was completely inept, he could not comprehend the most basic concepts and I was forced to repeat myself numerous times. I asked him for an address and contact information for a service center because the car I rented needed an oil change right after I received it; and he told me he didn’t know the address and said «he service center down this road somewhere you will find it» a disgruntled look is all I could muster up for him. Anyway I will never go back to them again and wouldn’t even bother calling unless you want to be on the phone listening to drivel and unanswered questions for hours

Told me all I had to pay upfront was a $ 50 deposit, came home and found they had taken $ 200 out of my account. Called them to find out what was up, and they told me that I had prepaid for the gas in the car and agreed to some waiver. They did absolutely nothing about this but treated me like a liar when I said I hadn’t been told any of that and I wouldn’t have agreed to the waiver (their coverage of the car in case of an accident) had I known it would pull that much money from my account right away. I was in an accident and my car was being repaired, so money was already tight at that moment. I didn’t appreciate the sneaky way they did this and then acted like I was just pretending that I wasn’t told.

Hands down one of the worst business I’ve ever had to deal with. Terrible communicators as to what is exactly going on, and not very accommodating as to what customer service actually is. It took two phone calls, both times I was supposed to get a phone call back and never did, and me physically driving the 20 minutes to ever get an answer to the original question I had. And the answer to my question just happened to be something that was never stated to me upon our agreement of doing business. Zero stars, and will not do business with ever again. Even if they’re preferred through my insurance company.

Horrible customer service.
Over changed me on my rental. Rented me a scratched, dinged, cracked car and then charge me 50% over the negotiated rate.
In store customer service was just as bad as the «800» service I forced the in store employee to call.

Can I give them zero star? This place is RIDICULOUS! I made a reservation before I travelled to Phoenix. I confirmed with them the day before my flight and they were very polite at that time. Then they called me half an hour before the pick-​up time, when I was on my way to their store, that they would not have any available car for me! They said they would put me on a waiting-​list but have not idea when they can give me a car! When I told them I only have two days here and could not wait, they suggested I go to the airport and rent a car there. 400 dollars for two-​day rental and they would in no way compensate me!! Is this how RESERVATION works! Car rental experience in Hertz has never been this annoying!

Insist on a lower rate! Hertz in general charges high rates compared to other car rentals. However, their service doesn’t seem to tie with the higher rates. I called for a billing question and they had me on hold for OVER 20 min! The offices are often dirty and old, and the cars are also not always kept up. I got a rental recently until my personal car was repaired, and they rental I received had not been washed in or outside. I’ll be looking for other firms offering rates that correspond to the service!

I had the worse service at this location yesterday. After my car got hit in a parking lot while it was parked while I was working. I had to take my car in for collision repair. The collision place called this location for me and they came and picked me up. Ok so then after going through the whole entire transaction and being told that it was a 50.00 deposit and a hold would be placed on my debit card. I had to transfer money from one account to another. I was then told that my card didn’t go through as it was not the 50.00 hold it would be 52.00 and due to the fact that I had already transferred what was supposed to be enough it was 2 dollars more. They could not use my card again until 24 hours had went by to redo the transaction. This is one stupid procedure that kept me from getting a rental that I needed. She showed no interest in helping me or even bending the rules a bit to get me a vehicle. The person that was doing the transaction was stupid and her so called manager was dumb as hell and wouldn’t not come from the back of the room. She just sent some little lame stupid guy to stop me from doing what they think all blacks do is get «Violent» which I do not do. Horrible service, a great deal of racial profiling in this location. Stay aways from it at all cost. I proceeded to walk over to Enterprise Rental and got a car and was out of their in 30 minutes at the Autoplex center.

Excellent service on a great new car for my weekend rental in late June. Nice economical Altima, (41 MPG on the trip — with full carload and AC running) And the price was cheaper than anybody else around. Busy office at 5:30 in the afternoon, but service was efficient. Turn-​in of the vehicle was smooth and easy. My brother rented from them on a one-​way rental and got a super deal also.

Poor service at this location– we reserved a full size but they didn’t have one. Luckily for them, someone had altered our res to a midsize, which they had. We had our confirmation but were told we could have changed our res after printing; essentially calling us liars. I almost got into it with two employees who acted like they were doing us a favor by giving us a car our baby seat could barely fit into. Wow, that was a terrible experience.