GoWireless Verizon Premium Retailer

This location is now closed. Please visit one of the other 4 Ventura county locations. Thousand Oaks @ The Oaks, Newbury Park, Port Hueneme, or Ventura.

I came here yesterday with my wife to help her get a new phone and add her to my account. Karla was SUPER helpful, professional and explained everything in plain English. We are delighted with the service we received and I’d recommend this store to anyone considering Verizon Wireless.

Went in trying to set up a data only plan and purchase three iPads outright for full-​price (no 2-​year plan). Brian, the manager, was helpful in tracking down the ipads from other stores even going out to T.O. to get one. Unfortunately, several hours later he informed that his area manager refuses to sell iPads without a two-​year contract as they lose money on the transaction. Seeing as the iPads were being sold at full price (the same as Apple, Best Buy, etc.) I was very confused. Seems a little shady that they want to lock down that additional revenue stream before doing what any other retailer would be willing to do. I called Verizon sales and we had the whole transaction done in less than 30 minutes and they overnighted the tablets. The Verizon rep on the phone was very surprised when I told him my experience with the store.
I would give them 1 ½ stars if I could simply for Brian’s efforts in trying to get the iPads.

One of the best Verizon stores yet. Brandon and Karla are the most willing to help as long as you come in with a positive attitude. They sell you solutions that you need, not what they want to sell you. Always coming back here from here on out.

I have used this location for years and they were the best but the last few times I was cheated and
lied to. Horrible Horrible! They also had me in the store for hours and the problems were not solved. Just got a new phone at the verizon store and it went perfect and I was in and out in 25 minutes… Stay away!

Great resource. We have used this store to upgrade phones and switch plans. Very helpful!

After waiting an hour at the Verizon store in westlake only to be told it would be another 45 minutes, I decided to come here. I was helped by Brennan and he made the whole process fast and easy. There’s nothing else in the area that compares.

Vernon was super knowledgeable and friendly! There were only two associates in the store to help the many customers inside, but his personality kept all of them entertained, and not one of them left the line.
Like most people, I’ve been conditioned to expect scripted and robotic customer service when I shop. But my experience left me with higher expectations and a good feeling.
THIS is the Verizon you want to do business with!

Back to five stars. I used to have mixed feelings about this store. Christmas before last (2013) Brennan and Victor ported my two dissimilar prepaid phones to one Verizon account and added a third line. Very professional and capable as a true geek would be.
They had problems by the hiring of a couple of morons summer 2014 but they’re gone now.
Then I went back fall of 2014 and the smart and helpful guys were back.
Happy days!
They get busy here so just go while not in a hurry and bring good manners.

I just came back from getting a new Samsung Galaxy phone. Brennan was my salesperson and he did an excellent job in making this purchase and transfer of my old phone contacts/​photos, etc go as seamlessly as possible. In fact, he went above and beyond in his customer service in my opinion. Frankly, I don’t understand a couple of the bad reviews showing up. I’ve been to this stores at least four times between my kid’s phones and accessory purchases. I’ve never, ever had a problem or even a remotely negative experience. You got to kind of wonder if the competitive Westlake Verizon store might be up to some of that. I thoroughly recommend Brennan and I hope he is always there when I return.

Good place, very nice atmosphere (not like the westlake location) staff was super helpful, Brennan set me up with a new HTC One and helped lower my bill! I highly recommend coming here. He was very quick and managed to answer all of my questions! I signed up for GRIP as well since I hate Asurion! Nice to know we have choices!

Brennen and Victor were extremely helpful today. i had some issues with a broken iPhone 5 and they were very knowledgeable on what to do. scale of 1 ‘ 10 on there customer service i give them an 11 ! ! ! thank you gentlemen

If I could give zero stars I would. I have never experienced such terrible customer service in my life. On 3−13−14 at about 6:40 PM I went into the store to hopefully get a new phone. What would you think would be one of the first things that the employee would do in this situation? wouldn’t you think getting my information and pulling up my account would be one of the first things? Yeah no I had to ask him well can you look at my account and see what plan I have? Well apparently to do the edge program that they have going I need a phone in good working condition so I was unable to trade my phone which was fine. So I thought well I can at least maybe get a new charger just to have a phone for now. So I asked him if they carry it he said no. So then I asked him if he could tell me if any of the other stores in the surrounding areas carried, he said I can’t see their inventory. So I said okay… Then can you at least call them and ask for me and he said that’s not my job. For half of this interaction he was also leaning back on the counter and texting on his phone. This is a sad excuse for somebody representing customer service of Verizon. His name is Brendan by the way. I called Verizon directly and told them what happened they were very apologetic and understanding and it definitely made up for this employee’s lack of customer service. When he said it’s not my job my response was literally WOW. Definitely never ever ever going back.

Great store. Great customer service. Friendly and informed employees Chris and Victor were so helpful.

The service at this, location is Outstanding!!! Brennan is helpful, extremely informative, patient and very curious. He goes above and beyond. Store manager, Victor is most professional _​a true pleasure and leads a great team.
IM a santa monica resident and yet, I make the drive to Agoura for this store service /products;well worth the trip.

My husband Peter and I could not be more happy with the expert and and very profesional gentlemen at this GoWireless store. Victor Gerstner the manager and the very patient Chris were so helpful. would highly recommend this store. we will be back!

Great store… great salespeople! Another store had been jerking me around, so I went to these guys and they ironed it out. Helpful, polite, good communication. Check them out!

Chris is a gentleman and a pro. He was very helpful in getting me up and running. I set up a new account and ported my number. He did everything I needed and recommended the right plan.
Thanks again. Will go there again.