Holiday Inn Express & Suites Dallas-Addison

If I could give this location 0 stars, I would. I am 19 and was looking for a hotel to stay the night with my friend after roadtripping all day long. My mother bought the room with my card since I was busy driving, and didn’t realize you had to be 21 to check in. When I attempted to check in, I was denied access. Had it ended here, I would have been perfectly fine, and accepted the terms. However, I was flat out REFUSED a refund, which means I wasted over $ 80 on the room that I didn’t even get to stay in. THEN, the woman working the front desk happened to be the RUDEST, MOST DISRESPECTFUL person I have ever come across! She told me that I knew good and well that there was an age limit, and she is not giving a refund for the room. When I explained to her that I did not make the reservation, she then had the AUDACITY to mock me to my face and told me to «get my mommy to come check in for me,» if it was going to be an issue. I am a grown adult, and I was being perfectly respectful. I quickly left before I could say anything I would regret, and easily made a reservation at the Radisson hotel. I have vehemently dissuaded any friend or family member from EVER staying at this location!!! It’s not from a bad hotel room, but from the worst customer service I have ever witnessed.

I needed a place to stay for 2 night in Dallas. Last awful experiences with Extended Stay America (ESA) has warned me to avoid it when searching
. Got the price for 2 nights at Holiday Inn Express (HIE) for 160 $ plus tax (80 $ per night). It was a good deal but I wasn’t too excited at all, let’s see how it’s gonna be.
Arrived late at night as usual, from Dallas Lovefield to Addison city was less than 30 minutes drive. As close as I got to the hotel, I saw lots of restaurants and fast foods around the area. It was cool cause I was thinking of getting some foods later after checking in and dropping my stuffs off.
Very nice to see one lady at the receptionist was still there to assist me at late night. The process went really quick, she gave the room’s key and mentioned that they currenly have a Special Event «Pancake Night from 8:00PM-12:00AM «for the whole month of August. Isn’t that fantastic?
No smoky smell in the room when I got in, that’s already brought me a smile.;-).They got evrything I need. The sink and counter top in the bathroom weren’t new but they’re clean and up to standard. First impression was good, I got my stress relieved.
I came down to first try out the pancakes to see if it could helped my hunger. A group of guests were there having pancakes and drinking their champagne. They were very enjoyed & had fun. We said «Hello «to each other, so cool though!
Nevertheless pancakes at 11:00 PM weren’t worked out for me. nah I just went out for grabbing quick chickens popcorn at Sonic. Thanks HIE anyway !!
They offer free breakfast ! Great but I usually sleep in & miss this time so often. Anyway, I need to be at the court on the next day so I woke up early and went down to the cafeteria. Wow, they have almost everything you could think of for breakfast in my opinion. Breads, biscuits, waffles, toasts, scramble eggs, sausages, bacons, hamburger patties, muffins, yogurts, oatmeals, power snacks bar, coffee, tea, juices. and go on .;) Is it enough do you think? We can’t expect them to be like at Denny, CoCo, IHOP .etc.but hey so far I think it’s great & convenient for all the guests here. I recognized most of them here for company’s business, you’re probably not going to spend hours on your breakfast outside, right? Note that it’s not vacation time.;)
Oh, they also provide bottle water for you to go on the way out so you won’t pass out because of the heat.;)
Well Done, Well Done. I was satisfied .
Not a single thing for complaning unless you really want to be an A$$…I wish I could have stayed here on the last trip instead of ESA. Oh well It’s always be a next time. I had a good time even though it was short but it was my pleasure. See you again …

I really enjoyed this hotel and as a frequent IHG customer wish I had found it earlier. It’s way more than I’d normally expect from an HIE and had great amenities and a great staff, especially Heidi and Jeanine who went out of their way to help keep us in the same room when we had to extend our reservation to accommodate a funeral.
Other great things about this hotel: the suites are massive and have everything you’d want in them. The free breakfast is great and includes pancakes. And the business center has a printer that actually works and saved me from having to hunt down a FedEx Office. Very convenient.
Definitely recommend this hotel and appreciate the staff’s attention to detail.

So far I’ve been here 10 minutes and can already tell it is not up to the Holiday Inn standard that I am accustomed to seeing. This hotel looks like an old Laquinta Inn that had been purchased by IHG and converted to a Holiday Inn. The look of the hotel is straight out of 1995 and the hallways smell of cigarette smoke. The room I am in is a bit smaller and tighter than I usually see at Holiday Inn, but the rooms at least appear to be clean.

This place was a pleasant surprise. Comfortable clean rooms and a great location with some nice restaurants a short walk away including a great Thai restaurant. Staff was friendly and helpful and helped us organize a great private party. Definitely recommend.

Great service. Comfortable beds! Very convenient location. Variety of great restaurants within a 2 mile radius

Loved this place! Great location and very friendly staff. Definitely recommend it to everyone!

I was in town for work and this is where they decided to put us up because it was near the two different places we would be meeting. It was ok. Nothing good or special. It’s an extremely outdated hotel with worn carpeting and wallpaper. The staff was neither rude, nor friendly. They were just there. Nothing that made me feel like they even liked being there.
The free breakfast was… let’s just say you get what you pay for. After trying to chew through a rock-​hard bagel, i just made myself a cup of tea and headed to work.
Would I stay here again? Not of my own accord, but I may need to for work. If that’s the case, I’ll just remember this experience and lower my expectations commensurately.

Price was great, free pancake and bacon breakfast, clean rooms, and super nice staff. 5 out of 5 just for that.
Other things that were good:
Fridge in room
A/​C was great
Newspaper left at the door
Free cookies at check in
Internet was decent.
Gym was not huge but had everything you need
They had an office and a pool but I didn’t use them.

It’s not bad. It’s older but very clean. Housekeeping definitely does a great job. Main downer for me was the King Suite Jacuzzi room I booked had the jacuzzi in the bathroom unlike most Holiday Inns that have it in the actual living space. Place was packed the nights I stayed, didn’t hear much noise at all.

Great rooms and great service but that’s not the highlight of this place. During happy hour of everyday, this place serves cookies and beer on tap. I don’t know if this is default, but at my recent stay here that was the case. The hotel is also right by a street filled with restaurants so it’s very convenient for you business travelers. Highly recommend this place and will come back when I’m visiting for business again.

I’ve stayed in quite a few Holiday Inn Express’s and this is by far the nicest one I’ve stayed in yet. I received my priority club upgraded room without asking for it. The one room suite had a comfortable bed, was quiet, had two nice flat screen TVs, a great channel selection, and was spacious and comfortable. The breakfast was one of the better ones as well and this one has the evening reception on Mondays-​Thursdays where they have free snacks, beer, wine, and cokes. I’d definitely stay here again.

Well, being a Priority Club member I chose Holiday Inn, and was quite disappointed with this one. I’m glad I was by myself for business and not for a nice fun weekend getaway. Very outdated from driving up to the small parking lot to walking into the room. Everything just seemed old, I didn’t want to take my shoes off. AirConditioning Unit was very noisy! Bathroom was just plain not appealing. Breakfast wasn’t anything to rave about. Will not ever stay here again. Only good thing was it was very near to all the restaurants.

I would give zero stars if it was an option. Though the hotel was reasonably comfortable, and inexpensive, the waitress at breakfast made a carbon copy of my credit card and refused to give me a copy. Just today I have had over $ 200 in fraudulent charges put onto my credit card. Wonder how that happened. Will never stay at a holiday inn again.

the room seemed clean. problem was housekeeping. One towel, one washcloth, no shampoo and conditioner for suite? Tried to contact hotel mgmt, but no reply back. They have some issues here.

I’d say for a «2.5-star» hotel, this hotel is not bad at all. I got a king room while I was staying, and the room got everything I needed. My room was facing the elevator, and I worried that it would make a lot of noise. It turned out not a problem. The sound blocking was great, and I couldn’t hear a thing in the room. This hotel has free breakfast, free wifi, and free parking. The room is pretty big, it has mini bar, microwave, and a mini refrigerator. My overall experience was great, and I would stay there again.

The positives: Comfortable beds, Quiet location located near a lot of great places in Addison to eat/​experience… it ends there.
The negatives: The rooms are smallish, the bathroom was not cleaned well when we checked in or during our stay, nasty, and while it appeared not that old it already seems outdated, no in room movies, and the staff wasn’t very pleasant
My family stayed a few days just to get out of the house and enjoy the pool for a few days. The pool that closed as we checked in and was not re-​opened the whole time we were there. The bathroom was pretty gross. The staff was not rude, but seemed pretty apathetic at best. If you’re just looking for a place to sleep, it was fine, but if you’re looking to enjoy your stay somewhere this is not the place. There’s more for less.

Great price but hotel needs updating! Air cond. to noisy, bathroom needs updated, faucet from the 70’s. Bathroom looked like a hospital room. Breakfast was nothing special. Furniture placement in king room was awkward. Parking lot cramped.

My sister and i walked in ready to rent rooms regardless of price and the night clerk was EXTREMELY rude!
We are staying in addison for 2 weeks with our kids and told him we needed rooms for a certain amount of time… he didnt greet us when we walked in and when we said that, he said «we dont rent rooms by the hour «
Needless to say i will not beat around the bush and asked if he was calling me a whore. His reply was «did i say that?»
I told him he just lost our 2 weeks of business and walked out. That is not how you treat potential customers, and if you the customer want friendly hotel staff, DO NOT STAY HERE.

I stayed here two nights in late December. I booked through Travelocity doing the «top secret hotels» thing, and got this Holiday Inn Express for about $ 38/​night after tax. I feel like it’s a relatively new hotel, probably built in early 2000’s. The front desk staff was courteous, but not overly chatty (didn’t really tell me much about the place, no details on the breakfast, wi-​fi, stairs, etc.). I’m staying in a King bed suite on the 4^th floor. The bed is very comfy, and the sheets are soft and high quality. They even have soft and firm pillows (labeled) so you can choose the one you like. The room has a small loveseat, desk, coffee maker, fridge, microwave, dresser, ~27″ tube TV, 3 telephones (one in the bathroom makes me think this might be a handicapped suite), closet, lots of lamps, hair dryer, vanity mirror (I always love seeing my face magnified!), shoe mitts! (I had to google that one). They also have very speedy free wi-​fi (it passed the watching videos on Hulu test) and I get a free USA today sitting outside my door in the morning.
The location is in a decent part of town with a ton of other hotels around and a fair selection of restaurants to choose from. It’s a little far from downtown Dallas (about 20 minutes and $ 2 – 3 in tolls), but I didn’t do the drive during rush hour, so I didn’t have any issues.
Parking is free and is in a pretty well lit lot, I feel pretty safe leaving my car there.
All in all, it was definitely worth my $ 38/​night, and is probably worth the $ 80−90/night it normally goes for.