Fireplace & Grill Factory Outlet

I have purchased grill and fireplace products from these guys for past 10 years with no problems. Agree the sales folks are not OVERLY friendly — most have been there for probably decades — but they are knowledgeable and get the job done. One of the main reasons for going there is they have many upscale/​unique products you can not get from major chains or discount stores. Prices are reasonable, they are honest. .. but if you want your ass-​kissed go elsewhere!

I had a better experience than the other review. Very knowledgeable and helpful in helping me pick out what would work best for us. Will update on Tuesday after the installation

Simply one of the rudest staff I’ve experienced in recent retail visits. I came to spend a fair amount of money but after waiting for nearly 25 minutes (it’s a small store), the one sales person barked «I’m with someone».
After finally getting someone to answer a few of my questions, this sales genius literally turned on his heel and walked away from me immediately after giving me yet another discourteous response.
I left almost laughing. Made a major purchase for fireplace components at Yard Art and Fireplaces on Preston near Parker in Plano. Very nice staff, much more inventory than Fireplace & Grill Outlet, and vastly more courteous treatment for customers.
I’d avoid this place like the plague. If there was a negative star rating, I’d use that.
Neil Reid
Dallas, TX.