Ross Dress for Less

Ya I hnow, I’ve been in here plenty of times and bought some nice discount clothes, occasional housewares at decent prices but lately, more often than not I’ve laid down what’s on my arms or set aside my buggy when I make to checkout. Ross is incapable of figuring out when it’s time to open up a new register when the line gets long. I’m not waiting 20 minutes to check out-​Anywhere. Last time I was there they had 2 registers going with 20 customers on line. Marshals/​TJ Maxx, they’ve got it figured out and they’re clothing for men are less «urban» as well. And no it’s not resist comment I just don’t wear oversized shirts and pants intentionally designed to be worn with half of my butt hanging out. Too much SeanJohn and South Pole, not enough Levi’s and Calvin Klein.

I love Ross. I usually find great dresses and shoes. I always find great things for my home as well. This location is the closest to me and although i don’t always leave with a good find but i do enjoy the hunt. I take my time and find the perfect item.
The staff are all so kind and are always willing to help me find something. The super hot cashier guy is also a major plus for the ladies lol. :p
The young manager (black girl) is seriously the most rude, unkind and condescending person i think i have ever met. She is the reason i can not give this store all 5 stars. She, literally, ruins my experience there just every time i encounter her. I do not understand how she got her position because she has HORRIBLE people skills. She is absolutely amazing at making you feel as if you are a bother to her and that she could care less about being their or the customers. I have noticed other customers very very uncomfortable around her as well.

I love this store… when I can actually find things. There are tons of dresses, but not much of anything else. Not sure why this location has trouble with inventory, but it always look like they are moving since a lot of shelves and racks are virtually empty.

When I go shopping, I like to be able to find what I’m looking for. In this particular location, it’s quite difficult most times. One of the other things I really don’t like is the way the employees treat me.
Here I am, walking down an aisle when suddenly an employee appears at the head of the aisle. As she turns the corner to the same place I’m in, she’s walking down the middle of it. I’m trying to look at shoes and she’s sashaying right down the middle. When she gets close to me, she doesn’t scoot over. She just keeps going, bumping me and then saying, oops, sorry. Okay, Irritating, but whatever.
So then I am in the home section, the pillow aisle, to be exact. There are two employees there, taking up the whole of the aisle. I turn down it, wanting to see if they have anything I want. Although the employees move, they do so barely. There is just enough room for me to inch by. Then they start talking all about their exes and baby mama’s and all sorts of juicy gossip. I just shake my head wishing they would hush and let me shop in peace.
This store isn’t managed properly. I’d love to get my hands on the management position. There is so much more to customer service, such as basic politeness, that seems to be missing from here.