Brides Of Solihull

Having visited several other bridal shops and not having found my dream dress, as soon as I stepped into Brides of Solihull, I felt excited. The dresses they have are beautiful. With the help of Denise, Susan and Val, I found my dream dress Justin Alexander 8615 which made made me feel like a princess :-)
I found the service at the shop to be excellent and am shocked at the negative reviews. Having lost alot of weight before the wedding, when the dress arrived it was too big. Being the worrier that I am, I was concerned how it would look when it was taken in. Mandy was amazing and put my mind at rest, assuring me and promising that she would make sure that I was 100% happy with it.
You pay a one off fee for the alterations and I definately got my money’s worth! The shop fit me in every week for about 6 weeks to check alterations and to try my dress on. Every Thursday evening was spent at the shop! The staff were very patient with me and Sarah took the dress in perfectly.
I also purchased a lovely tiara and shrug from the shop.
I found the aftercare service at the shop to be excellent which is so important in the run up to the wedding with fittings etc. The staff were so helpful. My wedding day on the 8^th December was perfect.
Thank you :-)
From Sarah and Jan (mum) xxxx

My best friend bought her wedding dress here it was a
wonderful dress and the staff could not have been more helpful. They coped very well with an extremely embarrassed bloke being dragged in to look at wedding dresses! I would
heartily recommend them

When I arrived the staff looked at me like ‘what are you doing in here?’ It took me 5 minutes to convince her I was serious about buying a dress (I’d been trawling the Internet, and knew exactly the styles and their names), and that I probably knew more than her. Then she was helpful and I tried on 3 dresses. The changing room is odd but OK. No champagne or special treatment like elsewhere. Dresses are amazing though but expensive. If you get the right member off staff you’ll probably have a good experience.
A friend of mine was turned away for not having confirmed her wedding date, so might be an idea to lie.

This is quite literally the worst shop in the world — not just the worst bridal shop!
I arrived to ask about a particular style to be told they don’t stock it. I was then offered to look through some tatty books — why can’t I just look at the dresses? I can look at magazines at home!
I tried on one dress in the worst dressing room ever. The staff use it to get through to the store room at the back and three staff came through while I was stood there in my underwear — not one apology. just a comment to the lady helping me «you’ll never get that one done up»!!!
Couldn’t get out of there quick enough, but upon telling them I run a local restaurant I was then subjected to a 5min tirade from the manager about the «awful» meal she’d had there. Have you ever heard the comment «a time and a place»?
I’ve got a £2000 budget for my dress — but I’ll be spending it elsewhere — as Julia Roberts said «big mistake — HUGE»
Avoid this place at all costs!

I have given Brides Of Solihull ONE star because I have to.
I went there a month ago and as soon as my friends and I stepped through the door we walked over to a line of dresses which were all gorgeous but then 2 ladies appeared from out the back and hovered around us asking what we was doing in the store, my friend stepped forward and said we are looking for a wedding dress and the lady looked me up and down and pulled a face as if to say «how can she afford to get married» which i ignored, she gave us a book and said look through this and see what u like the look of and we will arrange a day for u to try some dresses on, i said i will be trying some dresses on today. so i looked through the book and picked out 3 dresses, then i spotted the most gorgeous dress on a display, she said «oh no u cant try that on it will look silly because ur short and it has so much detail on it» i was gutted, i went into the changing room stripped off and stood there in my underwear for what felt like ages, I have very sensitive skin and my bra was a bit tight that day so i had a tiny red mark on my back and she went «oh u have a rash what is it» i said its just where my bra was too tight (u could see the strap line) but she thought i had some lergy. anyway i tried on the dress and fell in love with the first dress, and the second dress was not so nice, the third was lovely but my friends thought the first was better the lady in the store said «this dress (meaning the 3^rd) was better suited to me as it was 800 and cheaper than the first dress»
WHAT the HELL! i tried the first dress back on and she hardly even did the back up she pretty much held it together whilst on me. i decided to pick this dress, and the lady snapped «this dress is 1050 and 200 free accesories what kind of deposit can you pay» i said i can pay 100 today she said «yea ok then but remember we cannot order your dress until it is paid off and it will take 6 months to arrive and then u have to fit in alteration costs which is another 2 months waiting» i said well i will come in every month or week if needed and pay money off my dress. and they went into the back and started chatting. came out and asked for my card to take 100 deposit out, the customer service at this store is horrid. i would not reccomend buying ur dress from here. the dresses are overpriced and the service is dire.
if u want to feel how the character in Pretty woman felt when she went into the posh shop to buy clothes and come out leaving empty handed and cheap then feel free to shop here. but u are worth so much more!
Im forgetting about my deposit and i am going to get it from another shop, or the internet at half the price.
THIS STORE GETS ZERO STARS

i visited brides of solihull with less than two months before my wedding in october 2010.
i am so glad i paid no attention to all the negative reviews, because i could not have wished for a better team… mandy and the girls saw my sister and myself there and then.
we were supported throughout our visits, reassured if need be if we had concerns by visits or via phone and above all made to feel special… at no time on my visits did i feel, or see any other brides being treated any thing less than politely and helpfully, despite endless dress ‘try ons’ and awkwards brides the staff went out of their way to be helpful and kind.
i will always remember the superb treatment from everyone there… do not let some reviews put you off going there!!!
maybe some customers have the wrong attitude and can never be grateful, thankful or generous to others, never mind ‘mere shop assistants’…or maybe there are too many spoilt princesses and queens out there!!!
keep up the fantastic work ladies… highly recommended, and thanks again

I visited Brides of Solihull today, the first wedding dress shop I have visited, I found the staff to be rude, unhelpful and in fact quite arrogant!
The shop assistant who served me told me I was allowed to try on one dress and no more! She was rude about my size (telling me I looked much slimmer with clothes on than I actually was!) and I was rushed into the dress, out and back out of the shop.
I was so excited about going to try on wedding dresses for the first time yet I actually came home and cried!
I have several friends who are engaged and about to embark on looking for wedding dresses and I will make sure I tell them NEVER to visit Brides of Solihull!

I purchased my wedding dress from Brides of Solihull yesterday & was astounded by the quality of customer service I received — they were FANTASTIC!
Mandy personally helped me through the process, she listened to what I wanted & advised me accordingly. I was given a range of dresses to try on all of which I had picked beforehand along with help from my Mum & Mandy & the use of the picture on the front of each dress helped me alot — its a good idea.
Having been to 2 bridal shops (one gave apalling service & even rushed us out of the door after our «hour was up» and the other one was closed down) that day & one previously beforehand (plus working for a bridal magazine & running an annual excellent customer service Wedding Awards every year) I have gained an insight on what you should look out for.
The very fact that you didn’t need an apoointment was welcoming enough & you were allowed to browse & spend as long as you liked there overall made the experience relaxed & enjoyable.
I would suggest a cup of tea for my Mum would be a nice touch even though this was never offered.
They have a good range of designers plus a decent range of shoes, headwear & accessories as well as some bridesmaids dresses.
I’D DEFINITELY RECOMMEND A VISIT!

I went to this shop once and all i can say is never again, the staff were rude unhelpfull and thought they were the bees knees!
my wedding isnt until next year and i have started looking now and i was told by a lady here that my wedding MUST be booked to look at any wedding gowns! (which my wedding is booked!) then as i was looking thru the dresses i was being watched constantly — dont know if they thought i was going to sneak one in my bag or what but i felt like i had eyes on me at all times!
I did try a dress on and the dress was £1200 their price and a lovely dress to — but even if i wanted that dress i wouldnt order from here and would look else where for it so they lost custom there good and proper!!!
buying your wedding dress is supposed to be an enjoyable experience and your supposed to feel at ease which at this shop i certainly wasnt!
i felt un easy and aggitated the whole time i was in the shop!
as i was leaving the shop i picked up a leaflet off their counter to be shouted at by the sales lady i couldnt have a leaflet if i hadnt placed an order — great advertising that one!
overall i wouldnt give this place 1 star if i didnt have to!