We’ve been here twice and had 2 very different experiences. The hot chocolate and cakes were great but second time, the coffee was weak and bitter. Although a cosy little place steeped in history(that didn’t change) service was terrific the first time and lacklustre the second. Our second visit was also impaired by a loud member of staff seated at an adjoining table regaling her colleagues with speculation and gossip about non-entity ‘celebs’. I will always pick an independent over a chain, but if you’re serious about your coffee this may not be for you.