Goldsmiths

Worst customer service, my husband used to live in Newcastle and we currently live in Washington DC he got my engagement ring from there and spoke highly about Goldsmiths. He got the ring around 2012 it was beautiful and the diamond just fell off last week we were lucky to have found it later, we are visiting family in Newcastle this week and thought to bring it for them to have a look, yesterday when my husband went there to show them the ring a lady named Emma apparently who said she is the manager, said there will be a charge to fix it and it will take long as well, she didn’t provide any feasible options no sympathizing but trying to blame it on us that the ring wasn’t handled properly and that’s why the stone fell off. I mean who would play a boxing match wearing an engagement ring, it’s a shame to receive this kind of service from such a reputed company! Instead of providing an option Emma literally tried to put the manufacturer problem on us, pathetic awful customer service, right now it’s not about money but the ring is our special memory and I’m considering to take legal actions, nobody deserves this kind of service!

I can’t say this is somewhere I have ever made a purchase it’s one of those shops that I find quite intimidating (I know it’s probably all in my head!) However I can’t help but stop to gaze longingly at the sparkly thing inside their perfectly polished speck-​free windows. I don’t think I have ever actually been inside the shop — their stuff is waaaay out of my price range (!) so I feel like I’d be wasting the assistants’ time. Then again, when I win the lottery I’m sure it will be one of my first ports of call ;D