Liz at Pandora was so helpful, friendly and sweet. My brother and I stopped in to look for a charm for our mom’s Pandora bracelet. A queue was formed outside the entrance with ropes, I guess because it is Christmas season and they probably want to ensure good customer service. We waited about 10 minutes to get in. Liz called us over and I told her we were looking for a charm particular to London. She first showed us the bus, so cute. It costs 40 pounds. Then she said they also have Big Ben. We thought she’d like the bus better. Then she said they also have a phonebooth, and we were not sure which to get until she said it’d be 35 pounds. We went with the slightly cheaper one ND so glad we did. It’s actually perfect for mom. Says«call me» on the bottom in a heatt. Mom always wants us to call. Liz offered two different types of ways to wrap it up. We chose the box. Then she offered a gift bag. All in all, a smooth, pleasant, happy experience. Great service, thanks Liz!