Currys.digital

Hi,
I too will like to share my worst experience with Curry’s. This people
for getting sales makes so many promises and while giving the services
dont care for the customers. I had bought a laptop from Curry’s and the
manager told me that take a life time plan of Whatever happens. He
promised that i wil be getting home delivery services and my laptop wil
be repaired in 24 hours. Now with in a year i got prob with my laptop. I
called the customer service and they told laptop wil be collected in
two working days. Secondly i wil be receiving my laptop In 2 weeks time
(just imagine for just a minor prob that some keys were not working they
are taking 2 weeks time then what if some serious problem occurs).Ok
now the laptop was collected and after a week i received a text on my
moblie that my laptop is repaired and wil be despatched in two days. One
the third day the Parcelline person came and handed me a laptop which
didnt belong to me. I was so shocked that how can this be my laptop. The
letter was on my name but not the laptop. The covering letter described
the problem that some keys wer not working and wht they had done was
CHANGED THE CDR OPTICAL DRIVE. hw pathetic. the keys are not at all
concerned with the optical drive. I immediately called the number given
to me and they said that i have to contact Curry’s store. One by one
this guys gave me different numbers to talk and nobody had the answer
where my laptop is. I am yet behind my laptop. DOnt understand what to
do so that i can get my laptop back.

When i moved into my first home i bought a few expensive items from currys which i am pleasrd about as they are still up and running strong.
Although i recently bought a laptop from currys, firstly we were stood around for about half an hour waiting for some one to serve us, when we finally spoke to someone they said wait a minute ill get you someone else, then the other guy came along and we told him what we wanted and he said wait a second i need to see if its in stock and ask my manager a question, that took another 10mins.
When we were finally buying the product the boy asked us if we wanted insurance to which we replied no thanks, then he got in a massive stress saying but you can cancel it later. so we just dont want it just so you can get your comission, if he was polite and not moody to us the whole time i may have done it then cancelled a few days later, but because of his attitude i didnt see why we should.
Other than that little incident i really like shopping at currys and will shop there again, maybe that boy was just having an off day?!