Middleton Cars

Middleton Cars is the newest taxi firm in Middleton, having been founded nearly 3 years ago now, so I feel after 3 years, it is time I finally write a review!
I trusted Middleton Cars to pick me up from the Manchester City game, knowing that it would take something pretty spectacular, to put a frown on my face after defeating Chelsea 3 – 0, but Middleton Cars did it!
I ordered my taxi at 12:06, giving them more enough notice, to pick me up from the ground at 18:10, however my taxi seemed to be running late, after making a phone call at 18:18, I was told that the driver had only just set off, which really upset me as he had to travel a good 20 – 30 minute journey from scratch again, in match traffic, when he had more than enough time to set off, hence missing the match traffic, and getting to me quicker. I later found out, that he had only just set off at 18:15, and had just started his shift minutes earlier.
The man who I spoken to on the phone, didn’t seem to be too pleasant, I did have to ring him many times, for a location update, which honestly seemed like he was exaggerating him to be nearer, despite the wait, he knew about the reservation straight away, and knew when he set off, so he should have definitely done more about it, such as getting someone to me sooner; this is a shame as the woman who I spoken to on the phone, when placing the reservation seemed very nice and helpful.
The driver didn’t seem too friendly, or even make basic conversation, such as asking about the game, or making an apology, as most other drivers who picked me up from the Etihad had done.
When my taxi finally arrived, I had been waiting for a good ¾ of an hour, with 36 minutes of that being over the waiting time, and I received no apology from the driver. I strongly feel Middleton Cars deserves 1 star, strongly because they are disorganized, with poor phone support and my taxi arriving 36 minutes late, especially considering I prebooked hours in advanced, and they set off, after the time I requested them to arrive.