TNT Express Delivery Services

The package was sent internationally from Germany to USA.
It has been in transit for 6 days, after being stuck at JFK customs. The TNT didn’t contact the sender or recipient to inform about problems and ask for help with documentation.
The item is perishable.
The brokers do not return the call.
If you care about your items DO NOT use TNT ever.
Perhaps it works more reliably in EU, but from my experience, not good for international deliveries.

DO NOT USE THEM!!! Our company has an account with TNT and we used to use them for international deliveries. They are absolutely horrible and cannot be trusted to deliver on the dates they give out. Our most recent parcel with urgent documents, which TNT assured us would be delivered within 3 days has been delayed by 14 days and has still not arrived. Their customer service is awful and they keep promising to call me back which they never do. It’s the absolutely last time I will be using them.

My office had an account with TNT and the last 4 collections that we have arranged for over night delivery have not been picked up.
While the customer service advisors answering the phones have been apologetic, all they can do is repeatedly try and call the depot or drivers to see what has happened. Every time the driver has said they’ve tried to pick it up but there was no-​one home — for an office of 50 people during working hours I find this hard to believe.
After complaining several times and not seeing any improvement with service we’ve changed couriers and will not be using TNT again, too much of a risk that they just won’t show up!

This carrier in inefficient and unreliable. I will never order from a company that uses TNT as their shipping company, they are experts in giving you the runaround and lying!

I purchase everything online and having few hobby’s to do with crafting I require a lot of parts and materials. Never ever had a problem with any other companies apart from TNT. 5 Times they delivered the item packaging always looks like its been used as a football. Last item was broken so bad it was a mosaic of pieces in the box it was well packaged so I did not feel anything broken inside and TNT (on purpose) wrapped the box in ton on black clingfilm so I would not be able to see any damage done to the box. Over the phone TNT told me its my fault as I should not have signed for it if it was damaged.
It is fine, if they are happy to receive a negative feedback to save £20 for the item they have smashed and make me delay their drivers for half an hour from now on every time TNT delivers something to me so that I can slowly open and check the content for damage before signing. That’s fine by me. But it just looks like a terrible business moto. Trade of bad rep and having drivers delayed for the sake of £20.
Customer service reps replay was «well, SIR, that’s your opinion…»
Nicely trained!

We have various things delivered at my place of work* most days of the week from TNT and sometimes — just sometimes — our items arrive roughly when they are supposed to and entirely undamaged. However, we rarely receive anything that doesn’t have clear signs of damage and, quite often, boot-​marks. Boot-​marks!
The damage is largely superficial (probably 95% of the time) but there is a severe lack of care with the items they handle. Looking in to their delivery vans, particularly early in the morning before the driver has really started on his route, the state inside resembles a compulsive hoarders cave with bits, bobs, boxes and bedlam in no order whatsoever. This is where the boot-​marks (boot-​marks!) come from as the driver often has to climb through an abstract cardboard cave system to dig out whatever it is you’re expecting.
The drivers are almost always amiable and cheery, which is a plus.
Major problems are rare and disasters are rarer still. But TNT have proven over time to be an uncaring delivery service. If not in their commitment to delivering the package to the recipient, as not many are missed in my experience, but the method in which the vans are stocked and packages are (mis)treated needs reviewing.
*Some of our clients and distributors send goods over to us with TNT. We tend not to use them.
TTFN,
Ian