this is how they work: you give these very nice people a call with whatever IT headache you have: undecipherable PC prompts, viruses, keyboard malfunction, browser problems(available but not limited to)… like i said whatever and then an IT expert makes his way to your place on a cute pink scooter(scooter computer GETIT?) and cures your headache and THENSOME. You are guaranteed swift friendly service, an easy to understand engineer, and value for your money. Who could ask for more?