I realise that it is not normal to review a bank. But the Nationwide folks at this branch have been so friendly and helpful each time I visited so far… so I figured I should tell the world that this bank is full of sweeties. I only switched to Nationwide last year(after my previous bank really annoyed me — that is a whole other story!) Anyway, so far, I am really impressed. — Their online banking system is easy to use and seems safe(you have to use a secure log in device to get it all working) — Their telephone banking system is far less horrible than most other banks — Their staff are friendly and helpful(!) — The interest rates for savings are better than any other high street bank I looked into — The whole bank switching process was really easy.