Morum House Medical Centre

The most abysmal medical service in London?
Morum House Medical Centre, aka ‘Staunton Group Practice’, are a North London based multi-​GP surgery.
Avoid at all cost!
— Appointments:
The surgery’s phone number is a premium number. It will direct you to an automated system. After an usually minimum of 10 minute wait to get through (all the while being kept in the waiting queue, and charged a premium phone fee for the pleasure), two times out of three the receptionists answering the phone will ‘accidentally’ hang up on you, the moment they pick up the phone.
When calling back — and having spent another 10 minutes or so in the queue, of course — do not bother complaining about the phone cut off or expect an apology. The answer is almost always nothing but laughter. Sometimes followed by ‘yeah, I know.‘
Please note this is not a once in a blue moon experience. It is an almost always nuisance.
Need to see a doctor? No problem. You will receive an appointment for 14 days from the day you are calling. If you are calling on, for example, a Wednesday, do not hope to get an appointment for Thursday in two weeks. You will have to call back on a Thursday for that.
On-​the-​day appointments are also available — but only for emergencies. Expect the receptionist to want to know details of your emergency and for them to repeat it, loudly, for anyone else in the queue in the foyer to hear. But you do not care about privacy anyway, right?
Good you do not. Because the waiting room, reminiscent of a bus station, has a large LED display hanging from the ceiling. Your full name will be printed out on it, when it is finally time for your (no doubt severely delayed) appointment to see your doctor.
Got an emergency appointment? Expect to be treated as such: get given a prescription for painkillers (or whichever drug is suitable for your current complaint) and be told to make an appointment with a doctor. Which will take 14 days.
Waited 14 days and got your appointment? Let us hope you are not too unwell. A common scenario: ‘I need a repeat prescription; you wanted to see xyz again after 6 months; I have a problem/​am sick with… ’ leads to being interrupted with ‘We don’t have time for that much stuff. I’ll give you the prescription now, look at xyz and you’ll have to make a new appointment for blah blah.‘
Which means another 14 day wait.
— Doctors:
Good point? There are lots of them. Probably between 7 — 11. Plus nurses.
Bad point? They are impolite, curt, at times downright rude, obviously could not care less about you and your health problem. Do not expect to get referrals to specialists or clinics without having to fight and argue for them. And even then it’s not likely you will receive your referral. Because ‘we don’t have the money for that.‘
It does not matter which doctor you are registered with. Chances are, you will never get to see them anyway. In fact, you may count yourself lucky to see the same doctor twice in a row. Which leads to having to regurgitate your previous history/​health problems so they even have an idea of who you are/​why you are there. Because they have never bothered looking at your health notes before. Which consequently leads to the GP fidgeting and checking their watch — because really, they just want you out of the office in under 7 minutes.
— Nurses:
The few occasions I was forced to see a nurse, they were just as rude and curt as the rest of the medical team.
— Secretaries:
The only staff I rarely had a negative experience with.
Have I mentioned you should avoid this GP surgery at all cost?
Experience: Five way too long years as a registered patient. Finding a new GP was one of the best things I ever did.
For more reviews — all of them negative — by patients, see
and click on ‘health services near you’/GPs’ and look for Morum House.