Marks & Spencer

Dear Marks and Spencer,
I guess I will post my post here since this is the faithful site of the alien landing.
I throughly enjoy the bit of alien material in my soup and am truly thankful for the delightful experience.
The fact that you refused to give me my money back for the added value to my fresh soup was completely expected of your current excellent customer services that I have come to expect. I completely understand, times are tough and you don’t want to give people their money back for unexpected crap in their soup and resulting tummy aches.
That’s fine. I’m sure that’s what Marc Bolland has in his flipping soup every day too. Also I am sure his bras fall apart as quickly as a teenage virgin tries to rip them off too. And he too pays for the delights that we now expect from your illustrious institution.
Please don’t mind me complaining, you go right on with loosing company value etc etc.
But please do give Apple a call, they might be a lot of bad fruit, but are much more customer compliant, and for some reason they are also one of the companies in the world with highest worth on the stock market. Funny that good customer service equate happy customers that will be willing to buy your crap.