London Marriott Hotel Maida Vale

«Unaccommodating and disobliging staff»
Staff at the hotel are not willing to make reasonable accommodations.
Accidentally selected an advanced purchase rate when reserving my room. Caught my mistake and booked a fully cancelable rate the same day. Unfortunately the cancellation was not confirmed and when I contacted Marriott the following week, they informed me only the hotel would be able to cancel the reservation. The hotel refused the request, even though the additional reservation showed the advanced purchase was not intended. This even when it was brought to their attention within a week of booking and months before the actual stay
Be very careful when booking this hotel, you could easily find yourself in a $ 2,000 plus mistake and the hotel staff won’t care other than they get their money.
Recommend finding somewhere else to book!

This hotel is very inconsistent in quality. The lobby and dining areas are nice, the rooms are ok (and clean, which counts for a lot), but the beds are mediocre at best. The beds are past their prime, enough so that they’re starting to deteriorate. The hotel must know this, but instead of replacing them, they’ve simply added a feather topper (which is also super hot — even with the windows open, I could never get cool enough to sleep). I know a coworker who was staying here last week, and he too reported that some of the springs in his mattress would poke at him each night. My bed also had uncomfortable springs. Since sleeping is my primary use for a hotel, this one gets a low rating.

The staff was very friendly and I loved my stay there. The area is also great, easy access to the metro and the bus. I will def. come back here for a future stay.

Disappointing. Their website has such nice photos. My room however doesn’t look anything like the photos on their website.
I don’t think this property should be considered at all as a good place to stay in London. It’s too far from everything including the tube. Their website obviously lies about how close the tube is.
Mattress — awful
Pillows — horrible
Noise levels — awful. I can hear the guy next door breathing, coughing, sneezing, blowing his nose. It’s disgusting.
Pool — yeah again there is not a pool and their website should not suggest other wise. You do have access to a health club that has a pool, but it has limited hours. We’ve been here 3 days and haven’t caught the pool open once.
And it’s somewhat dirty.

We spent four nights at the hotel. It was very comfortable and no complaints. The concierges were beyond nice. They helped us with whatever we needed and we thoroughly enjoyed them.
I will tell you the ice water in the lobby was the most refreshing and coldest around. The area we stayed is probably not the nicest and next time we’ll stay in the city. We learned all about the surrounding areas and city. As far as quality I would have no problem staying there again if need be.

I spent 2 nights in this hotel, and although it was bit off the beaten path, it definitely sufficed. The front desk workers were very friendly and helpful and accommodated my early check in. The executive lounge was just as nice as other Marriotts I’ve stayed in, so no complaints there. The hotel is about a 7 – 10 minute walk from the Kilburn Park Tube station. The neighborhood isn’t sketchy, but definitely blue collar and pretty dead in the evening. My room was nice, although it stayed pretty warm. I got the English breakfast with my rate and that was a nice perk and the breakfast was good and fulfilling. For the price, I’d definitely stay here again.

We spent two nights here over a busy Easter and had a wonderful time. The children were made to feel very welcome, there was a free sweets counter, table football etc and all the staff greeted them (and us) with a genuine smile every day.
The buffet breakfast was scrumptious, plenty of choice but they also offered to cook eggs etc however you wanted. I recommend the poached egg. Yum! Bedrooms were comfortable, bathrooms spotless. Shampoo, kettle, coffee hair dryer etc. v handy. Unfortunately we were disappointed not to use the swimming pool, opening hours were a little short (because of Easter?) which was sad. Special offer in the restaurant meant eating there very reasonable, again, their international staff were exemplary (they wear a flag on their uniform so you can tell where they are from).
If I have anything negative to say it would be to complain about the high bar prices. Nearly had to remortgage the house after I had a double rum and coke. But then perhaps that’s normal for London. Otherwise, I thoroughly recommend this hotel. Oh yes, and it’s only about a 7min walk from the rather ornate Kilburn train station. We would stay again.

So the name London Marriott Hotel Maida Vale is a bit of a joke. This hotel is solidly into Kilburn, which for those of you that don’t know, is a grotty bit of London made expensive by rising property prices and it’s proximity to nice bits of London.
The bar is styled in bland generic hotel faux chic and seems to turn into blue collar business boozer later in the evening. The wine list is OK, nothing to write home about and as with most hotels, the beer selection is at the low end of very low.
There is an onsite pseudo Italian restaurant that sells inoffensive food to those to nervous or tired to venture outside to Kilburn take-​away land for their fare.
I’m struggling to find something redeeming to say about it really. I suppose that for Kilburn, it’s actually not that bad, but it’s a bit of a hike to the tube, and near nowhere you actually want to be. If you’re visiting friends or family in Kilburn it might be worth staying for a night, otherwise… This is London, there are much better places to be.

On my monthly pilgrimage to London I’ve so far had bad luck with hotels. It seems that unless you pay through the nose you’re going to end up in a dump and even the price is no guarantee to a successful stay.
When I looked up the Marriott on Google Maps and Streetview I was a little nervous about the fact it was in the middle of some grotty looking council estate. A colleague of mine had recommended this particular Marriott on the basis they can accommodate early check ins and of course has the executive lounge.
First things first, the staff have customer service down to a fine art. No complaints there. For example, housekeeping broke my spray deodorant that I left in the bathroom and not only did they replace it they left a note to explain what happened.
As a hotel it was functional and to be frank was not worth the £189 a night I paid for it. Think of an expensive Premier Inn (UK budget hotel chain) and that is what describes this hotel. The air conditioning didn’t work, or at least it didn’t work well — it seemed to be the same temperature regardless of the hot or cold setting. The room and (miniature) bathroom was in need of some refurbishment.
In short the venue lets the quality of the staff down. It’s like they took a bunch of staff from the Ritz Carlton and transplanted them in Maida Vale.
Noise. Due to the lack of air conditioning I had to keep the window open and my room was on the busy road side so I was woken up every now and again by a police car with full on sirens.
My search for the perfect London hotel continues.

The location isn’t the greatest. It’s very out of the way in Kilburn Park. There’s really nothing in walking distance. Even on the street, the food selection is not great, with mostly fast food lining the streets. Lots of random cheap shops, but nothing nice or «touristy» will be found here.
The hotel itself is nice. You can tell the building has been around for a while, but the rooms are pretty nicely renovated. Very friendly staff. In fact, this Marriott resembles the ones in the US very closely. Concierge (executive) lounge available for Elite members.
Considering the price you pay, I’d suggest staying somewhere closer to the heart of London. There’s no reason to be out here this far if you’re visiting.

This hotel is not in Regents Park. Even though it is often referred to as the Regents Plaza/​Regents Park Marriott.
Nor is it in Maida Vale. This hotel is in Kilburn.
Your view from your room will almost certainly take in some of Kilburn’s most lovely council housing estates.
There’s nothing wrong with council housing — just don’t buy into Marriott’s mis-​description of the hotel.
All that being said, it is a nice hotel, which could do with a face lift in places — I think it has pretty much been there untouched since it went up in the mid-​nineties. Credit where it is due though — the bar area was recently remodelled. I can’t say it looks any different though!
There is a Bannatynes gym attached —
If you want a centrally located hotel in a superior area, go to the Danubius in Regents Park.

Decent hotel. Quiet. Clean. Comfy beds. Good service.
Location is not all that nice. It’s Kilburn Park, not really Maida Vale.
Rooms are a bit smaller than the Marriott at Regent’s Park (which is really Swiss Cottage, by the way), and the surroundings are less leafy.

The Marriott Maida Vale is located slightly outside the central parts of London (closest subway station is Kilburn Park — it is also walkable from Maida Vale but it is further way). I wanted to try some new area of London and therefore I decided to try Maida Vale. It was fairly easy to get to the hotel.
The exterior of the hotel looked fairly new but when I entered the reception I got a bad feeling. It felt like it was early 90s and since the reception and lobby is usually the most modern part of the hotel I was starting to wonder what the rest of the hotel would be like. Check-​in went smooth and the service was efficient so no complaints there.
Going up to the room the feeling that the hotel had seen better days was even stronger — the elevator was making troubling noises and there was something wrong with the speaker system announcing the floor.
Entering the room it was not as bad as it could have been but there was a distinct feeling that things had seen better days. The room had everything that could be expected but it was all a bit worn. As usual in many 4-​star hotels there is an extra fee for Internet — should not be the case. The bed was very comfortable and was the best part of the room. My request for extra pillows had also been met — Marriott always keep track of those requests.
There were however a few less good things about the room. The a/​c was very loud and the TV was old and a rather poor picture. The mini-​bar was empty (I assume things are purchased downstairs) and the fridge did not even work properly. The bathroom was ok but it was difficult getting really hot water and the water pressure was a joke.
I liked the fact there was a pool and gym. Did however not check that before so I was not able to use it (did not bring any clothes for exercise) but it seemed very nice, better than most of the other parts of the hotel. I do however think that gym is run by some other company.
Breakfast was included in the rate and I was looking forward to a nice start of the day. The breakfast room was pretty chaotic with a lot of guests there. The breakfast buffet was not very good. I expect at least some fresh juices not the synthetic stuff on offer. No real dark bread either so was a bit difficult to find anything good. The hot food had probably been kept hot for a long time as they bacon had a rubbery feel to it and the scrambled eggs were totally dry. The service was however efficient.
Upon checkout they had added a £1 charitable contribution to a cancer organization. I do not mind giving to charity but I do get annoyed when they automatically put it on the bill — they could just ask about it. The idea is probably that most people will feel uncomfortable to ask for it to be removed and just pay it. Really a bad will thing to do and it truly gives me a negative impression about both Marriott and the charity in question.

I’ve stayed here a bunch of times for work. It’s a bog standard Marriott. The beds are comfy, the rooms are a decent size, the neighborhood is a bit marginal (charming council housing right across the street) but safe enough, and it’s fairly close to the Tube. From what I’ve tasted of the food, you’re better off going outside. I really like that every room has a fridge so I can stash my takeaway from Marks & Spencer. The bathrooms could use a makeover, especially the sinks which gurgle for a good 30 seconds after you turn the water off. The gym is in the building next door and I’m embarrassed to admit I’ve never been there.
Even when I have checked in after midnight, there have always been at least 2 people working the desk, which I appreciate, although there always does seem to be a line anyway no matter the time of day. It’s a busy place.
I was prompted to finally write a review after my last stay because I wanted the world to know how much I appreciate the front desk staff. I arrived at the Marriott last week with a bad case of bronchitis and no clue how to navigate the UK healthcare system. The lovely people at the desk figured out what the options are for foreigners and educated me. They found the closest public health clinic, advised me that it would probably require sitting around for hours, and when it became obvious I was not up for the challenge, they found me a private doctor who showed up within 45 minutes and came right to my room. He had the right prescription meds in his bag so I didn’t even have to go out. And the hotel took the initiative to offer to give the doc my credit card info (which they already had on file) so I didn’t even need to worry about paying.
I consider that kind of service way above and beyond what I would expect from a hotel at their level.
I also really like that once you’ve paid for the wifi on your laptop, you can use it for free on your smartphone also. Not many hotels do that.
Now … lets talk bedbugs! After recovering from my bronchitis and coming back to the Marriott 3 days later, I noticed someone had finally written the first review. Unfortunately, it was all about discovering a bedbug!!! I completely freaked out and considered leaving the hotel. I called the front desk, who were suitably horrified and said they were not aware of any bedbug situations this week (what else are they going to say though?) I checked the bed thoroughly. It was bedbug free, although I did notice a few hairs and things on the mattress under the sheets, which grossed me out a little.
Then I remembered that I had already stayed there 2 nights this week, and didn’t get any bites. I went back and re-​read the review, which was all about ONE bug and do we even know if it was actually a bedbug? Besides, the guy who posted decided to stay in the hotel too, albeit in a different room. I decided to stay, and woke up the next morning bite-​free.
So what can I say … are there bedbugs in the hotel? I don’t know — my personal experience is that there weren’t any in my 2 rooms. If there are, I hope the hotel staff takes this opportunity to nip the problem in the bud.

the hotel itself is just okay. given the location and the state of the property, the price is a little high. my second (and last) stay there was a two-​night stay on 24-​mar-​12. i was traveling with a friend. we arrived a little later than expected and grabbed a nap before heading out for the evening. a few minutes after waking we spotted a living crawling bedbug on my bed. after three seconds of disgust we grabbed our suitcases off the floor and threw them on to the cabinet. i took one of the ice bags and scooped up the bug. no bites on either of us, and none of the telltale reddishy droppings on the sheets. i brought the bug downstairs and gave it to the manager who practically recoiled when i showed him the bag with the bug. i asked for another room and was given one (albeit a lot noisier and a lot less appealing). we moved our stuff to the new room and immediately threw off all the covers to check for bugs; we didn’t see any. our luggage never touched a bed or carpeted surface.
we never heard another word from management (not even just to ask how the new room was) and our two days there were dominated by a fear that we had picked up the bugs. upon arriving home we left our bags in the garage and immediately stripped upon coming inside and threw our clothes in a hot water wash and hot dryer. then over the next two days and little by little we brought stuff from the garage into the house and washed every article of clothing. now we’re going over every inch of seam on the canvas luggage bags with rubbing alcohol and a blow dryer to make sure that if there are any eggs or bugs that they don’t last.
so, again, the hotel itself is just okay. given the location, the state of the property, and the bedbug issue, the price is a lot high. factor in the absolute lack of follow-​up and caring by the management and you won’t catch me staying here again.

Das London Marriott Hotel Maida Vale ist für London recht gut Preis/​Leistung. Auch das Badezimmer hat eine vernünftige Größe.
Das Frühstück ist ein Graus, buchen ohne Frühstück, dann passts.