Jac Strattons

Working with JAC Strattons was a bit hit and miss. We worked with an awesome guy called James from the Golders Green branch, who helped us get the key to our new house within 4 days from our first viewing. He was really nice and easy to work with.
But of course once they have you as a customer, things go downhill. Once we were getting close to the end of our contract, they kept sending us very annoying emails telling us to renew our contract or give notice. In reality, we had (and wanted) the option of reverting to a month by month. I told them this in EVERY SINGLE EMAIL. But instead of responding, they would just send another email two weeks later saying that we had to renew or give notice.
Finally the landlord emailed me and said: «Hey what’s up, JAC strattons says you’re being vague about the contract!». I immediately responded and explained that we’ve told them over and over, in clear terms, that we wanted to continue month by month. The landlord wrote back and said they were perfectly happy for us to do that, no problem at all, and they had no idea why JAC Strattons was being so weird.
Well, by that time we’d already started looking around a bit at a few homes, and found a great place, so we ended up giving 30 days notice. Had JAC Strattons not been so pushy and non-​responsive, we probably would have stayed here longer, so the landlord definitely did not benefit from their behavior.
Furthermore, once the viewings for new tenants started, the landlord was working with two real estate agents. The other one was super friendly, polite and respectful. But JAC Strattons’ people were always very pushy, even rude, and demanding to come over with far less than our contractually guaranteed 24 hours, and very early in the morning too. Fortunately the place got rented out after just a few days of multiple viewings per day, but I’m quite sure our very nice landlord never gave them permission to be so pushy, especially with regard to our right to 24 hours notice. If I were a landlord, I would not work with JAC Strattons.