This branch is incredibly run, as soon as I walked in a lady called Janice B(I do not put full names on the internet) took my name, said how long the wait was, got me a coffee and could not have been more helpful. I would have been concerned that it was a half hour wait, but after this and the being allowed to go for a walk as long as I returned within the due time meant that I was fine with it all. Before the due time a helpful gentleman called Michael R B came to help and just could not have been nicer. I had come in to resolve a banking problem and was incredibly impressed that Janice B even telephone me the next working day to check that all had gone okay. I mean that is incredible, when does a High Street Bank do that. Wow ! This a brand new branch as they have relocated from a location which is slightly higher up the road. About 5 years ago there was another HSBC that was phenomenal, however the manager changed and it instantly went from incredible to totaly rubbish. Evidently this branch has a great manager and hopefully they will stay there for as long as possible, because I will be a customer there for as long as this person stays. Sadly it does have to be said that I have not had such good experiences with HSBC call centres, but this branch is great.
