Fresh

I have been going to Fresh on and off for about 3 years now. The haircuts haven’t been astoundingly brilliant. They’ve been okay, and since my curly hair is easy to screw up, I’ve been «okay» with «okay» as a mother of two, meaning that I don’t leave with a haircut that looks like a texturised mullet.
But the last time that I went there I was astonished by the lack of refinement and customer service that accompanied my haircut, the conditioning treatment, the blowout and the mani/​pedi all of which cost me upwards of £200 with tip when I left.
Chris, a nice guy, gave me a hair cut which was just a bit of a trim, but still cost me £60. At closer look my hair has an odd triangular shape to it. Further, I requested a conditioning treatment (£35−40) which lasted for about 5 days, and felt I could have achieved this «shine» with a hair mask just as well. What I don’t like is that he once used a brush on my hair that had someone else’s hair on it. I called him on it, and he dismissed my concern.
Now the mani/​pedi topped it all. I would never ever go there for a beauty treatment again. First of all, I booked what was a full mani/​pedi and asked for gels since I was travelling to a wedding in the US and wanted the finish to stay. The beautician was kind enough to fit the gels in, but at an expense of doing a very mediocre and rushed job.
Three days later, the finish started to peel. The grey polish that the beautician applied wasn’t even opaque. You could see through it. And my heels, after paying about £55 were still rough. This was supposed to be a luxurious experience, and I didn’t leave feeling pampered. Also, I was charged £15 whopping quid to get the gels off of 6 of my toes. That’s right, off 6 of my toes. I wasn’t even informed of this cost! Further, to do the pedicure, I had to sit in an awkward position on the spa bed and put my feet in a bucket to let them soak. It was so odd and uncomfortable.
When I checked out, the owner/​manager behind the desk asked me if all was okay, and I said, yes, it was fine. But only when I got home did I realise that my cuticles were still dry, my heels remained calloused, and my blow-​out was already frizzing up. There was no massage to my feet and barely a massage to my hands. What a rip-​off!!!
I sent an email to
to complain about the treatments. And then I sent a follow up when no one replied. I received an email that my email was forwarded to someone named Zen. To that final email, I received no response. I am utterly shocked at the lack of loyalty to customers who have been regular for years,
I have been to Angel Therapy Rooms right down the road near Camden Passage. The beauticians are very professional, attentive, and classy there. The rooms are also beautiful. That I never uncomfortable to suit the position of the beautician tells me that the customer comes first there. Because, I feel pampered when I leave Angel Therapy rooms, I will continue frequenting there services. Next time, I will think twice about having any beauty treatments done at Fresh. It’s a total farce and you pay a lot for it.
Also, the coffee that they serve is watery and tastes very close to instant.

Je suis allée déjà deux fois dans ce salon, et je né peux dire qu’une chose: j’adore!
Vous êtes pris en charge et écoutée dès votre arrivée. On vous appelle par votre prénom, on prend vos affaires, vous emmèné vous asseoir avec magazine et boisson si vous le souhaitez.
La 1ère fois, j’avais envie de changer de tête… Le coiffeur qui m’a fait ma coupe était Français (free lance, mais super!). Il a pris le temps de regarder les photos de coupes que je souhaitais. Il m’a donné son avis et expliqué pourquoi telle ou telle coupe né m’irait pas. Professionnalisme, travail minutieux… J’ai été très satisfaite.
La seconde fois, j’ai tenté un balayage. Même accueil chaleureux. On vous serre la main. On se présente. On prend le temps de vous écouter. On compare votre couleur et les teintes possibles. On vous demande si vous êtes d’accord avec ce qui est proposé.
Le shampoing était une pure merveille. J’ai eu droit à un vrai massage du cuir chevelu et du cou.
En partant, le coiffeur vous donne sa carte, trouve votre manteau alors que vous né lui aviez pas donné à lui en arrivant, vous accompagne jusqu’au collègue de l’accueil. On vous propose de laisser un pourboire si vous le souhaitez. Si vous payez par carte, la personne retire en cash votre pourboire de sa caisse, et vous tend une petite enveloppe pour que vous puissiez y laisser un petit mot avec les sous!
Bémol: C’est très très cher.

Brad is a good colorist, but he should give up cutting hair. I repeated several times what I wanted in a hair style, I showed him pictures, etc. — he did what he thought best. He does not understand not too short! Bad Hair Days for me for months going forward.
Shampoo was the worst ever! That girl had no idea what she is doing. OUCH! Rough tough and hot, hot water.
I miss my salon in Frankfurt — Mi Manchi!

Aveda products won me over a long while ago, when I purchased my first plant-​based volumising hair spray replacing any chemical mousse.
I love the products, they never stick, but still hold. and the hair look natural! Then I started being addicted to their shampoos, which are so intense in whatever they decide to do — volume, moist etc.
And the sweet smell of herbal products gets me every single day when I wash my hair. Or style them.
In terms of the salon with a front shop, I have less experience… I never had a cut here, however the staff has always been super nice! They patiently explain details about any of their products & all my questions. In the past, the Aveda Assistant explained me in very detail the secret of her gorgeous hair styling. Although, mentioning just doing her hair takes an hour in the morning, I instantly decided it’s nothing for me, but the care for their customers totally is.

This place is amazing! Grant is an excellent hair stylist.
You walk in here and you are greeted with a smile and very prompt and correct service.
A beverage of one’s choosing is provided and you are taken to your chair where you are provided with a consultation.
Afterward, you are attended by staff who give you a wonderful shoulder and scalp massage. Then it’s time for a wash where you get ANOTHER scalp massage. I actually fell asleep at that point.
Grant’s hair styling is excellent. He isn’t pushy and he is quite friendly.
I really like this place and it is now the only place I will get my hair cut in London.

When I went back I asked for extractions and they did them. Sarah there is great.