Forty Seven Jewellery

My now husband bought my engagement ring from Forty Seven and we took it back there to be re-​sized. When we picked it up I noticed a mark on the rim of the rub over setting so asked them about it — they said they’d sort it out but we’d have to go back to pick it up another day — which meant I couldnt wear my ring for even longer. We collected the ring and it was all fine. A few weeks later the mark on rim looked as though it had come back but I couldnt remember knocking it at all, in fact I was very careful. We contacted the jewellery shop again but they argued and said I’d done it so we insisted they have a look and they sent it off the the manufacturuer who also thought we’d done it although I was convinced the mark looked exactly as it had done before. They fixed it as a gesture of goodwill. We collected the ring and then a day later the diamond fell out — thankfully while we were in a restaurant and someone in our group found it on the table so clearly not man-​handled as it happened at the dinner table. We returned the ring and the diamond and got a full refund although no apology! I will never shop there again. Rubbish customer service.