Flowers 24 Hours.Co.Uk

My experience with Flowers 24 Hours was so bad its almost comical. First problem: I paid extra to have my flowers arrive before 1pm, but they were late. Second we received a dark pink arrangement instead of the yellow arrangement I ordered. I call right away to get the situation resolved. I requested either a replacement arrangement or a refund, but I can’t get either. They offer to send a new arrangement the next day but will have to charge me again. What?! How is that helpful? When I fight them on it, not understanding how this is my only option because the flowers are for my boss who is at a trade show and the flowers are meant to decorate the booth with our brand color which is yellow. I plead with them trying to get them to understand that my boss is going to have my head if I can’t get this solved and they DO NOT BUDGE. They mention for the 8^th time that it is their «policy“and sorry if we aren’t satisfied. Then they let it slip that when the customer can’t be reached and they don’t have what was ordered they will substitute the flowers for whatever flowers they have. And I say «wait a minute, I WAS REACHABLE! My phone is practically glued to my hand! When did you try to reach me via phone or email?» And they say «oh the email would have gone to your boss, so that’s why you didn’t get it» Which is funny because I GET ALL MY BOSS’ EMAILS. When I told them this and they realized they were caught in their lie, they just said «sorry» and then silence. I do not understand how they can run a service based company with this attitude of lying to customers and failing to deliver in every aspect.

My partner paid premium Valentines Day prices for a same day delivery, but the flowers arrived ONE DAY TOO LATE! I called Flowers24Hours customer services throughout the day for an estimated delivery time — first I was told sometime early afternoon, then In late afternoon I was told they were still making deliveries to City office addresses, and would be with us early evening. I even stayed at home to make sure I did not miss the flower delivery. Still no delivery by 9pm, so my partner bought me a bouquet for a street vendor instead. The flowers turned up with a sheepish delivery man the morning after, who apologised and said to get in touch with customer services for a refund. Customer Services however say the delivery man attempted delivery late on Valentines evening (which I do not believe as we were having dinner in and nobody rang the doorbell) and refused even a partial refund. Also the flowers must have been in some stuffy van overnight as they’d already wilted by the time I received them. If you are going to pay premium prices for same day flower delivery, use another company instead!

fabulous service, quick, fast and doesn’t break the bank.

Used this service today and I’ve just got a call from my very surprised friend. She was delighted with the flowers. Smooth, quick ordering system. Will definitly use again.