In school holidays my daughter had her ear pierced and the customer service was excellent. Daughter was scared and nervous etc. The girl who did the piercing [ Vera i think ] was patiant and went through all the care with us and how to treat it and daughter changing her mind about what colour stud she wanted numerous times. All the while other people in the shop were needing things and this girl was still so patient and helpful. For £15 we got excellent caring service, loads of information, a bottle of sterilising solution and the earring of course[ which her school doesnt approve of ] I know this shop well as I have daughters and the young girls who work here are all friendly except for the scary manager who is not friendly at all but not there as much either.